KristiHugs

You are young. Just remember, others are reading your replies too and are making judgments based on your, the theme author’s responses. I have not called you names. I only put out an honest review of my experience.

I will be happy to write another review and include your recent responses on this thread to my inquiry if you think that will help others make an informed decision? No name calling was necessary. No disrespect was necessary. Did you know that someone who is not happy with customer service tells at least ten other people? Those who ARE happy with the service only tell one or two. You, sir, by your disrespectful nature and name calling have made someone unhappy and this will be passed along to others.

This will be my last response to you. I will write another review instead. Good day.

Three…….three requests ?? You made the theme, you really should monitor it because people are depending on you, the themes creator, to help them with issues. No where does it state you only help with issues if they pay you to do so. My first suggestion would be to make that very clear in the written information/details when someone downloads your theme.

I initially rated your theme 5 stars. With each subsequent request for help and each one being ignored, I lowered the rating due to your lack of assistance. That sir, is my right. You will not bully me for it. It was not a retaliation, as you put it, it was an honest and true indication of my experience. That is what a rating means. Someones honest opinion of the product.

If you read the review, I also give you good comments. Don’t get mad with me for being honest. Reviews are designed to help creators improve. ??

Hi KD35, it is a good theme, but apparently, even though there is a support forum, no one answers questions or offers assistance. No where does it say there is not assistance available and no where does it imply payment is needed to receive assistance. Even a response to one of my questions stating that I could purchase the theme version and receive support was not given. Me and others on the board were basically just ignored. There were also other issues that just did not fit my website needs. I was able to find another template who is happy to assist anytime it is needed that works much better with my website. I suggest Griden you work on your customer service or at least be upfront with what you do and do not offer. Thank you.

what is this fix for? wondering if I need it:)

resolved. I got a template where designers actually answer posts.

resolved. I got a template where designers actually answer posts.

resolved. I got a template where designers actually answer posts.

I would like to know that too!!!!!!!!!! anyone???

I figured it out. It was a sticky post that messed it up.

Good Morning,

Accepted Solution. Marked as resolved. Thank you again!

Perfect! thank you!!! you rock ??

I found the fix by removing the JetPack comments. Now the plugin activated works fine. Thank you so much for your time!

Thank you, yes, it was Jetpack! Removed the Jetpack comments plug in, reactivated the QuantumCloud plugin and it works perfectly. Thank you!

• This reply was modified 7 years, 6 months ago by KristiHugs.

Good Morning,
Thank you! It did remove the date from the top, but not the category (still at the top above the title). I am grateful for your help!

Sorry about the right click. All of the articles and write ups are mine and copyrighted. A few years ago, I had someone right click and copy everything then post as their own. I know it is a pain, but it makes me feel better about making it harder to steal my work ??

another “problem” i am having is that the template I am using, Tempura has a minimum of woo commerce content stating that if we have a problem with changes we want to make to woocommerce, etc that we should contact woo commerce and not the template. There is not even any woocommerce settings in the editor except for what i shared earlier. To a novice like myself, it can be terribly confusing ??

Now I am off to see if i can change the color of the add to cart button and the forest green text to teal….i see there are LOTS of those to read through ??

Thanks again Mike. You have been so very kind.