Sérgio L. a11n

Hi there! Since this is more of an account concern, we will answer the support request?you sent us by e-mail. Please keep an eye on your account e-mail for communications coming from us.
Thanks!

Hi @onyekaliberty,

Have you tried the conflict test: https://woocommerce.com/document/how-to-test-for-conflicts/?

If so, and the issue persists, I kindly ask you to open a new topic since this one is already closed:

https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0

Best,

Hi @rob64,

You’re referring to the plugin WooCommerce Box Office

If so, I kindly ask you to contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Kind regards,

• This reply was modified 2 years, 8 months ago by Sérgio L. a11n.

Hi @convospanish,

Thanks for sending all the details!

First of all, we recommend updating all your software, including WooCommerce core, and matching it with the WC database version.

WC Version: 6.5.1
WC Database Version: 5.5.2

Before updating, you’d want to make sure you have a full backup in place of your site and database. You could consider using a service like Jetpack or installing a plugin like UpdraftPlus. If something goes wrong, it’s nice to know that you can restore your site to the previous state.

Also, have you already seen our Email troubleshooting guide and FAQ? It can be found here: https://woocommerce.com/document/email-faq/.

Let us know how it goes.

Best,

Hi @advertise24

This particular forum is for questions that are related to the core WooCommerce plugin features.

Since your issue is related to your theme, please contact them to get better assistance.

Thanks

Hi @frajola, all good here!

You may also want to check the solution found in this similar thread:

https://www.ads-software.com/support/topic/untranslated-woocommerce-strings-in-cart-and-checkout-pages/

Let us know how it goes.
Best,

Hi @khanhvo,

We are not aware of any issue related to limits of variations for a product. Would you mind answering the following questions:

• How did you create the product and the variations, through a plugin, uploading a CSV file or manually?
• Also, can you please confirm if the variations are in stock?

I tried to update themes, plugins, WP, and deactivate all other plugins except Woocommerce and switch to a WP default theme (tried with 2020, 2021, 2022) but this error still exists.

It looks like you tried the conflict test. Can you please confirm if you follow all the steps in the guide and the theme you installed was Storefront”>Storefront?: https://woocommerce.com/document/how-to-test-for-conflicts/

If so, to get a better understanding of your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Best,

Hi @lumpenhaendler,

Adding a BCC recipient is not a WooCommerce core feature. Can you please let us know if you’re using a plugin or a snip to add this feature?

If you’re not sure, in order to have a better understanding of your setup, could you please share a copy of your site’s System Status?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Best,

Hi @hippow,

Can you please also disable the WP Rocket plugin or, delete the cache before uploading the new image?

If the issue persists, since this topic is already close. Would you mind opening a new one here:

https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0

Make sure to link this topic, so we can keep track of what already have been done.

Best,

Hi @infinitymarketing,

Yes! The plugin will work just fine for your flower shop. However, as Igor advised, if you have any pre-sales questions for this plugin, you can ask them here (You will need to register first):

https://woocommerce.com/my-account/create-a-ticket/

Let us know if you need further help from our side.

Best,

Hi @brillinfotech,

Sorry to hear that the issue persists. Did you follow our Email troubleshooting guide has as suggested by Margaret? https://woocommerce.com/document/email-faq/

If so, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error?

Please let us know how it goes.

Best,

Hi @hoomijoon,

Would you mind contacting that plugin support about this?

Let us know how it goes.

Best,

Hi @julanjubalam,

It looks like you’re using the WooCommerce built in rating system. If you want to round up the star-rating value you could use some custom code but this goes beyond the scope of support we are able to provide in this forum.

If you do require more help with the actual coding, we’d recommend hiring a developer or one of the customization experts listed at https://woocommerce.com/customizations/

Alternatively, you can install a rating plugin that fits your needs, have a look at some here:

https://www.ads-software.com/plugins/search/product+review/

I hope this helps.

Best regards,

Hi @yoelvishdz,

Please keep us posted and let us know if you need help from WooCommerce side after talking with Printful Integration support and perform the conflict test.

Best,

Hi there,

Let’s start checking if there are errors on the WooCommerce Logs. Kindly provide us the following:

• System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
• Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available)

Best,