Sérgio L. a11n

Hi @jotavmendes,

In the doc Mirko P. sent (how to prevent spam and fake orders in WooCommerce) you can find this information:

These fraudulent orders are placed by bots and scripts place and they usually involve big amounts. (…), the goal of fake orders in WooCommerce is to deceive store owners. For example, they may place an order for a product that needs to be shipped but when the product reaches the destination, the address doesn’t exist.

Although we can’t be sure this is the case, it’s most likely. We strongly recommend you to read that doc carefully, make a strong account creation process and consider installing anti-fraud plugins.

Let us know if you have any further questions.

Best,

HI @eyreseyy,

Thanks for sending the system status.

Since WooCommerce Xero Integration plugin is revenue-sharing, can you please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum topic, so that we can keep track of what’s already been done. We will be able to help you further there.

Best regards,

Hi @wildwuxs,

Thanks for following the steps. This kind of problem can be caused by a conflict with your theme or another plugin. The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Check if the shipping fee is being applied

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here.

Let us know how it goes.
Best,

Hi @santifri,

I’ve tested here with Storefront theme and that solution works. However, if it’s not working for you, can you please test with the full code:

https://stackoverflow.com/questions/48977598/move-add-to-cart-button-and-variation-selector-above-product-short-description-i

Let us know how it goes.

Best,

Hi @yuehlia,

I’ve tested the code here, but I always get the message that the coupon does not exist. I’ve tried both support and (support). Can you please confirm if it’s still active?

Also, from you status report, it looks like WordPress is not up to date WP Version: ? 5.9.3 Can you please update it to the last version (6.0)? Check the guide here: https://www.ads-software.com/support/article/updating-wordpress/

Best,

Hi @albertmart,

Thanks for sending all the details.

Can you please confirm if you have increased the WordPress memory above 256MB?

https://woocommerce.com/document/increasing-the-wordpress-memory-limit/

As for the errors, can you please check with your hosting company if all the permissions are set correctly on your server side?

If so, as the errors are related to other plugins can you please contact them?

• ml-slider
• flexible-shipping

i dont use code snippets because it has error for my website. where can i find function.php? and how to write code in it?

I would recommend using a plugin like Code Snippets to add custom PHP code into your site without directly accessing the functions.php file. Here is a link on how to use the Code Snippets plugin:https://www.wpbeginner.com/plugins/how-to-easily-add-custom-code-in-wordpress-without-breaking-your-site/

Can you let us know what is the error you’re seeing using Code Snippets?

Best,

Hi @nexxo,

Sorry to hear you have the same issue. Did you follow Mirko P. last suggestion to make sure all your translations are up to date?

If so, in order to better assist you, please open a new thread here:

https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0

Best,

Hi @timmyy21,

Can you please try to go to WooCommerce > Status > Tools tab and select these options:

• Clear WooCommerce transients (clear Shop/ Product page Cache)
• Clear expired transients (Clear all expired transients from WordPress)

Then, check again if the product variations appear.

If the issue persist, to get a better understanding of your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Best,

Hi @vettestripes,

If I understand you correctly, I believe the Product Add-Ons
by WooCommerce plugin, can sort it out. Check it here:

https://woocommerce.com/document/product-add-ons/

This plugin allows you to add paid or free options to your products using several field types.

I hope this helps.

Best regards,

Hi @mywptechlg,

Thanks for sending the log.

It seems that both critical errors are happening with the plugin Elementor Pro.

Can you please contact them to solve the errors?

Get to know how to contact them here: https://elementor.com/support/

After solving it, let us know if the products keep disappearing.

Best regards,

Hi @emikridat,

The logs seem to be fine. Thanks for sending it.

You may want to try clearing transients in WooCommerce > Status > Tools and see if that helps.

Also, could you please try going to WooCommerce > Status > Tools > ‘Verify base database tables’, and try running that function to see if all of the tables exist correctly on your database?

Let us know how it goes.

Best regards,

• This reply was modified 2 years, 9 months ago by Sérgio L. a11n.

Hi @drukpa108,

Thanks for sending the screenshot.

Can you please clear your site and browser cache?

Get to know more here: https://www.ads-software.com/support/article/optimization-caching/

Let us know if the issue persists.

Best,

Hi @kate2021,

Thanks for checking the e-mail folders. Did you confirm the e-mail is correct as suggested by Roxanne S.?

One good thing I downloaded the report from the plugin, where is information about sent emails – email log

Would you mind posting the log here?
You can hide information that you consider personal, like the e-mail address.

Best,

Hi @parampampamtam,

Thanks for sending the report.

Most gateways will report back and set the order status to Processing(payment successful) or Failed (payment unsuccessful). If the shop never receives either signal, it keeps the status on Pending. This tends to be a misconfiguration of payment notification URLs or a plugin conflict.

Can you please confirm with Redsys plugin support team if all your settings are correct?

I also found in their support pages that this is a quite common issue. Check the question Los pedidos se quedan a la espera de pago en WooCommerce (NO utilizo CloudFlare) in this page:

https://redsys.joseconti.com/redsys-for-woocommerce/

I hope this information helps. Let us know if you need further help from our side.

Best,

Hi @ecomarch,

Yes! We can see the report now.

PHP Version: 7.3.33

To run both WooCommerce and WordPress, we recommend that your host supports PHP version 7.4 or greater.

Can you please update the PHP?

Get to know how here: https://www.ads-software.com/support/update-php/

You can also ask your host if you are not comfortably to do it. Get to know more here:

https://www.ads-software.com/about/requirements/

Let us know if the issues persist.

Best regards,