Sérgio L. a11n

Hi @joel2052!

Can you please confirm what CSV editor are you using? If possible, avoid Microsoft Excel due to formatting and character encoding issues. These are the editors we recommend:

Online spreadsheet editor Google Drive / Docs
Free spreadsheet app in OpenOffice
Free Calc app in LibreOffice
Numbers for macOS

If you are using one of these editors and the CSV delimiter is still now working, to get a better understanding of your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Best,

Hi @billalben,

As a first step, to get a better understanding of your setup, could you please share a copy of your site’s System Status?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks

Hi @spurs123!

As a first step, to get a better understanding of your setup, could you please share a copy of your site’s System Status?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks

Hi @menemem!

Great! Thanks for letting us know how you solved it.

Best regards.

Hi @andremildh,

As a first step, to get a better understanding of your setup, could you please share a copy of your site’s System Status?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks,

HI @hairyhobo,

As a first step, to get a better understanding of your setup, could you please share a copy of your site’s System Status?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks

Hi @filona,

Thanks for sharing your system status.

It looks like you are using an outdated version of WooCommerce (5.9.0 update to version 6.1.0 is available). Could you please update it as well as all other plugins, and check if the payment getaway info updates properly?

Also, I can see that our server is using PHP version 7.3.33, have you already tried to change the PHP version to 7.4 or greater as recommended on our WooCommerce Server Recommendations?

* https://woocommerce.com/document/server-requirements/

Let me know how it goes.

Hi there @alexls!

This kind of problem is usually caused by a conflict with your theme or with another plugin.

The best way to determine this is to:

– Temporarily switch your theme to Storefront
– Disable all plugins except for WooCommerce
– Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you -know the problem was with the plugins and/or theme you deactivated.

To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here.

Let me know how it goes!

Hello @shoptak,

Since this thread is closed, I recommend creating your own topic here: https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0.

We’ll be happy to assist you further there.

Best,

Hi!

Thanks for letting us know. I’m glad you figured it out.

Nevertheless, we recommend you to update the PHP version to 7.4 or greater, get to know more here: WooCommerce Server Recommendations

I’ll now close this thread, if you need further help, feel free to open a new topic.

Best,

Hi @vinylrecordsearchcom,

Have you activated the option both on the payments page and on the Cash on Delivery management page?

Access WooCommerce > Settings > Payments and confirm the option is active. Then, click on the button “Manage” for Cash on delivery and check if the “Enable cash on delivery” option is ticked.

Let us know how it goes.

No problem! Let us know if you need further assistance.

I’m now marking this thread as solved.

Thanks

Thanks for letting us know about this fix @ahmedzeidan!

We are glad it is working now.

@oivalf let us know if you need further assistance.

Best regards.

Hi!

Thanks for testing all the options for us. In order to help you further, we’ll probably need to login to your site. Can you please submit a ticket to us here:

https://woocommerce.com/my-account/create-a-ticket/

Make sure to add the link to this forum topic in the ticket.

We’ll be waiting for your contact.
Thanks

Hi @seanraine,

Thank you very much for letting us know! We’re glad that you figured it out.

Let us know if we can help with anything else!