csvacina

Hi – I figured it out. When I switched the code to the following it worked: [expand title=”This is a question?” id=”A” rel=”-highlander”]This is an answer.[/expand]

Having the id set to a numerical value without an alphabetical value attached to it results in an error.

Hi Chetna,

Please see this photo of the Recovered Orders tab (30 day picture): https://drive.google.com/file/d/0B6TkTCHDrEKYSXRKWXlkZ2lqWlU/view?usp=sharing

We’ve been using the plugin about 31 days so I’m including a 90 day picture as well: https://drive.google.com/file/d/0B6TkTCHDrEKYS2VOU01RQzdCRVk/view?usp=sharing

Here is a picture of the Product Report tab. As you will see there is an item that says it’s been recovered once but I’m not seeing it in Recovered Orders tab: https://drive.google.com/file/d/0B6TkTCHDrEKYWFpjejNPTnA5bVU/view?usp=sharing

Thoughts?

Thank you,
-Corina

Hi Chetna,

Can I send you some screenshots? If I look under the Recovered Orders tab I see no orders that have been recovered. BUT, if I look under the Product Report tab, I see products like our DC Power Cable abandoned 718 times (Number of Times Abandoned Column) and 1 in the Number of Times Recovered Column. I’m not sure why the Product Report tab is reporting products that have been recovered but the Recovered Orders tab is not.

Best,
-Corina

I’m just using the default template on the Emails tab. I only have 1 email set up to send to Admin and 1 email to go to user emails.

I’ll check with the web creator if we have any other plugins but as far as I know the only plugin we have right now is the Quiz Master Next. I will ask for them to reinstall Quiz Master Next and hopefully that will solve the problem.

I will let you know if this solves the problem.

Thank you,
-Corina

Thank you for your speedy response!

1. On the email tab I have set both user and admin email upon completion to yes. I am only using 1 email and I have changed it to my personal email account. I have set “Should we ask for users email” to require and still it is not sending emails to either the user or the admin.

2. I will have our web creator customize the theme so that those buttons are removed. Thank you for the link.

What do you think is the underlying cause of the email problem? Do you think it’s an issue with the theme we have set up?

I’m just trying to do some research before I download anything.

Does this plugin have the ability to send a score by email to the creator and the taker of the test? Does it have the ability to store the score with the name of the person who took it?

Thank you for your help,

-Corina