AJ Don

Thank you Alina. I appreciate that. I will do!

My original issue;

“Today I had to update from the ‘old version’ 5.0.8, to a newer version. It said I could import all my old folders from the previous version, but when I try to do that, it just returns an error. When i go to my media app, none of the images appear, nor any folders. Please advise how to fix it.”

Then;

“Also, my pro license hasn’t carried over, so I assume that’s yet another step?”

Have either of these been fixed? No. Ergo, not resolved. IF they get fixed, one way or another, then I will mark this as resolved.

With regards to your other ‘issues’ with what I have wrote, TWICE I was told to contact support via https://ninja.ticksy.com/ticket/ which only offers support to paid licenses, no matter what the issue, despite me saying my paid license had expired.

As for you saying “I really can’t help you if you don’t simply understand how to get free support via our support link”, which is here, are you trying to say I’m stupid? Like I said, I told your colleague above that I didn’t have an extended license, but she still directed me to open a ticket, knowing full well it wouldn’t work;

Me: “I don’t get support unless I buy another 6 months ‘support’ license.”
Alina: “we cannot ask for the information here which is why you need to contact us here: https://ninja.ticksy.com/ticket/“

That is the link to your paid-only support, correct? We are both busy people, I’m sure. But as you can no doubt see, I asked for support many times, and each time I was told I had to use a pay-only support channel. Never was it made clear, either here or on your own website, that there was any free option until you spelled it out, then insulting me for thinking that the one paid-only support option I was told to use, didn’t mean ALL were paid-only. Do you honestly think that is good customer service?

a) I 100% stand by my assertion.

“I urge you to get in touch with us here to get totally free support for your case”

Except it’s not free is it? When you follow that link, and try to get support, it tells you that you aren’t entitled to support, because your license expired. So even though I didn’t break the plugin, and the only thing I did was update it, I can no longer get support.

Yet you are claiming support is free. The same way you claim buying FileBird Pro gives you a lifetime of Pro, except when you update it, it breaks, you lose Pro, and have no way to connect support because it’s not free!

See where the shady part comes in now?

b) Don’t mark something as resolved, when you blatantly haven’t offer a solution to it.

Your ‘update’ broke the plugin.

Your ‘update’ stole my ‘lifetime’ license.

Your website ‘support’ only supports you if you pay an extra ‘support’ fee.

I didn’t break the plugin, you did. But now, you are refusing to fix it.

Extremely shady business practice. I have wasted my time and money, and will have to look for a replacement. But hopefully this will serve as a warning to others to avoid this plugin.

Wow, congratulations for providing such bad support!

Your update broke a product I paid for, but I don’t get support unless I buy another 6 months ‘support’ license.

I didn’t break it. Your update did. What is the point of ‘lifetime updates’ if your updates break the product???

• This reply was modified 2 years, 3 months ago by AJ Don.

Looking at the Page Inspect data, i see that this error code is coming up;

{"code":"rest_forbidden","message":"Sorry, you are not allowed to do that.","data":{"status":401}}

of this file

https://www.culturalkeys.cn/wp-json/filebird/v1/get-folders?sort=

Of course, I’ve no idea what the issue is.

• This reply was modified 2 years, 3 months ago by AJ Don.

@alina98 Thanks for the fast follow up.

So I followed the instructions, deactivated, deleted, and uploaded the latest version (5.1).

But the same issue remains. When I go to Media, the folders don’t appear, it just says ‘loading’ continuously.

Also, my pro license hasn’t carried over, so I assume that’s yet another step?

Please advise.

AJ

@iulia-cazan

Apologies! It was a php issue. I updated to 7.4 and now the plugin activities and works flawless again. Thanks so much for the help!

Hi @iulia-cazan Thanks for the update.

Unfortunately, still no go from my site. I updated, but when I try to activate, i get a warning error at the top of the page;

“Plugin could not be activated because it triggered a fatal error.

TypeError thrown”

Please advise if you know what I can try next.

BR,

AJ

Hi @iulia-cazan

Apologies for the late reply. Has there been any update on this?

I’m not sure how to give you the info you need. If I activate the plugin, the whole site crashes. So I don’t know how to provide you with error logs.

Please advise.

Best,

AJ

Seems something was wrong on Avada’s side. They looked into it, and all is good now. So sorry to trouble LSC mods!

Thanks. I dropped them an email yesterday. I’ll mark this as resolved if I hear back.

Hi guys,

I used the ‘check for update’ button, and nothing came back. And looking at the plugin page here, it also says 4.9 is the most recent version. How do I get the update with the infinite scroll added back in?

AJ

Ah, OK. I was waiting for an update notification, then realised I’d got it direct when I brought Pro! All good now. Thanks guys!

Was an update issued to address this problem? I updated to 5.8 this morning, and no longer have folders in posts, same as OP.