Nicole Heymer

Thanks, Nithin! If we proceed using Forminator, we will try this.

This is for a Personality quiz—we would like to tag users in ActiveCampaign with their result/personality.

Patrick: Alternatively, do you know if this is possible to accomplish via Zapier? Specifically, the free version? I believe Webhooks are only available on the paid Zapier plan.

• This reply was modified 9 months ago by Nicole Heymer.

Thank you, Patrick—please keep me posted as we would love to use Forminator’s quiz functionality but this is an important missing piece.

We are running the latest version of the plugin and this week we received a notification from GetFlywheel.com about a vulnerability. Here is a screenshot:

Signup to Marketing is set to “No” and no list is added under ActiveCampaign List ID.

We are not seeing any logs for WC-AC Hook despite the debug log being checked on for a while now… any idea why this might be?

Thank you for your response. See below:

If you have ‘Add/Update Contact’ and ‘Track Order Status’ unchecked then the AC sync should happen when an order status is changed to complete.

We understand this but this has been unchecked since setup and all of our ‘Processing orders were being sent to ActiveCampaign regardless.

Please can you make sure that the logging is enabled by checking the ‘Debug Log’ check box. It sounds like you had done this (as you checked the log) but please double check.

Yes, it has been checked.

If an order is not created during web checkout (with a status of ‘pending’ or ‘processing’) and subsequently has it’s status changed to ‘complete’ the AC sync will not be triggered.

To check the order flow, find an order for a customer that you would have expected to be added to AC with tags. When you look at an order you will see an ‘Order notes’ panel (if you don’t then select it from the screen options). The ‘Order notes’ will list all the status changes and the dates/times. Tell me the status changes and time sequence for the order and I should be able to explain what is (or isn’t) happening.

All orders are ‘Processing’—they have never been ‘Complete’. In the past, all ‘Processing’ orders were sent to ActiveCampaign without issue and with our current settings in place. Nothing was changed but now contacts are not sent to ActiveCampaign. We are trying to determine why orders stopped sending to ActiveCampaign if no settings were changed.

Here are the notes for an order that did not make it to ActiveCampaign:

• Stripe charge complete April 21, 2023 at 9:41 am?
• Order status changed from Pending payment to Processing. April 21, 2023 at 9:41 am
• Stripe payment intent created April 21, 2023 at 9:41 am

Thank you for the information, Matt. We will keep an eye on things and reach back out if we encounter the issue again.

Hi Matthew,

‘Add/Update Contact’ is checked and ‘Track Order Status’ is unchecked. None of the three contacts placed any kind of order on 8/19/22—successful, failed, etc. According to ActiveCampaign, the product purchase tag was added to all three contacts, unprompted, around the exact same time on 8/19/22.

Hi Matthew,

Thank you for the quick reply. Unfortunately, we did not have ‘Debug Log’ enabled. It is enabled as of about 5 minutes ago. Is there any way to see how these contacts were tagged without the log?

You mentioned being able to see “exactly which tags were added, exactly what time and to which contact ID, based on which order ID” but this is information we already have access to through ActiveCampaign. We already know which tag was added was added to all three contacts and at what time — we are trying to determine why the tag was added as the contacts did not make any purchases on 8/19/22.

I received the same notice. I was informed that there is a plugin vulnerability for Easy Smooth Scroll Links and given the following info: “Fix not yet available. Please contact the plugin author for more information.”

Joining this thread for updates.

Hi there,

Are you working to fix this issue? We are still having problems with users setting a password using /access/ as the login URL. We are seeing the following error notification when we open the password reset link:

Error: Your password reset link appears to be invalid. Please request a new link below.

I am still having the issue. I added a user before and after the plugin update and both times I saw the following error notification when I opened the password reset link:

Error: Your password reset link appears to be invalid. Please request a new link below.

It seems like Cory (also in this thread) is having the same issue. See below for answers to your questions:

1. Yes, whl_page has the same slug access in the option_name field in the Options table in both websites.

2. We’re using PHP version 7.4 and WordPress version 5.8.1

Is there a plugin update in the works to fix this issue?