Curtis
Forum Replies Created
-
Hi,
I’m sorry to hear that you are experiencing this.
Does the issue persist when temporarily disabling other add-ons and momentarily switching to a default WordPress theme?
The “Health Check and Troubleshooting” plugin can be used in order to test your site without impacting any site visitors. You would be able to disable plugins and switch to a default theme for only your browser session.
If the issue persists, can you reach out to our support team so that we can investigate the issue?
You can reach out to our team here: https://ninjaforms.com/contact
Hi,
I’m sorry to hear that you are experiencing this.
What version of reCaptcha is being used within your form? Is it a reCaptcha v2 field or is the reCaptcha v3 Action being used?
Does the issue persist when temporarily disabling other add-ons and momentarily switching to a default WordPress theme?
The “Health Check and Troubleshooting” plugin can be used in order to test your site without impacting any site visitors.
If the issue persists, can you reach out to our support team so that we can investigate the issue?
You can reach out to our team here: https://ninjaforms.com/contact
Hello,
We sincerely apologize for the issue. Our engineering team has just released an update to address this. If you would, can you install Ninja Forms version 3.6.14 and let us know if this works for you?
Hello,
We sincerely apologize for the issue. Our engineering team has just released an update to address issues affecting older versions of PHP. If you would, can you install Ninja Forms version 3.6.14 and let us know if this works for you?
If the issue persists, can you reach out to us at https://ninjaforms.com/contact so that our support team can help to investigate?
Hello,
We sincerely apologize for the issue. Our engineering team has just released an update to address issues affecting older versions of PHP. If you would, can you install Ninja Forms version 3.6.14 and let us know if this works for you?
Hello,
We sincerely apologize for the issue. Our engineering team has just released an update to address this issue. If you would, can you install Ninja Forms version 3.6.14 and let us know if this works for you?
- This reply was modified 2 years, 2 months ago by Curtis.
Hello,
We sincerely apologize for the issue. Our engineering team has just released an update to address an issue that was affecting older version of PHP. If you would, can you install Ninja Forms version 3.6.14 and let us know if this works for you?
- This reply was modified 2 years, 2 months ago by Curtis. Reason: grammar
Hello @dingdang ,
I have posted a message to the development team and they are currently taking a look at this. I will provide an update as soon as my team has received a response.
Thank you for bearing with us and we apologize for the frustration.
Forum: Plugins
In reply to: [Ninja Forms - The Contact Form Builder That Grows With You] noscript errorHello,
We apologize for the frustration.
Our team is currently aware that accessibility scanners display a warning regarding the noscript tag. While the presence of noscript tags throws a warning, we aren’t using them in a way that creates accessibility problems and not in violation of the WCAG guidelines.
The “Javascript is required…” message was added during our transition between 2.9.x and 3.x as a way to catch users not using JS in their browsers. Our developers are in talks regarding the best way to remove this. They are currently investigating a method of the form removing the noscript from the DOM upon form load. I do not have a hard ETA of when the solution for this will be released, but it is presently on our radar.
Hello,
I’m sorry to hear that you are experiencing this.
My site is currently using PHP 7.4.26, but I could not reproduce a fatal error when using Ninja Forms version 3.6.13.
May we have additional information on how to reproduce the error? What version of PHP is being used by the affected site? Does the issue persist when other add-ons are temporarily disabled and when momentarily using a default WordPress theme, such as Twenty Twenty?
Hi,
I’m sorry to hear that you are experiencing this. On the affected site, is it using PHP 7.4 or greater? Our team has identified that this error can appear on sites that are using older PHP versions.
Ninja Forms currently supports the WordPress recommended requirement of PHP 7.4 or greater: https://www.ads-software.com/about/requirements/ PHP 7.4 is also the oldest version that is still receiving security updates.
If the site is using PHP 7.4 or greater and the issue is still occurring, can you reach out to our support team at https://ninjaforms.com/contact/ so that we can investigate the issue affecting your site?
Hi,
Thank you for reporting this. I was able to replicate the issue when switching the PHP version of my site to 7.2. I have logged an issue for our engineering team.
Ninja Forms currently supports the WordPress recommended requirement of PHP 7.4 or greater: https://www.ads-software.com/about/requirements/ PHP 7.4 is also the oldest version that is still receiving security updates.
Hi,
The ability to have a merge tag that would include the Description setting of a field is something that is on our development roadmap.
I am brainstorming this. One suggestion could be to pair your checkbox field with an HTML field. The merge tags for HTML fields would be available when inserting fields within the body of your Email Action.
Please give this a try and let us know if this worked for you.
Hi,
The ability to set a Minimum number of characters on a field is on our development roadmap, but this feature is still on our horizon. I have pinged the feature request that was created for this.
At this time, custom code would be necessary in order to achieve this. While custom code is outside of our scope of support, for clients who implement custom code, the Ninja Forms developer documentation can be found here:
https://developer.ninjaforms.com/codex/Hi!
Our engineering team is currently aware of an issue that is affecting the Year Range setting on the new library that is being used for Date fields. We sincerely apologize. I have pinged these issues so that they remain on our engineering team’s radar.
We strongly encourage users to reach out to our team here with any follow-up questions in order to get a timely response: https://ninjaforms.com/contact/. There, we offer support free support directly to our Ninja Forms users with significantly more privacy and a faster response time.