Curtis

You’re quite welcome. I wish I could say the same for many other plug-ins that I use, but unfortunately that’s just not the case.

Steve, I have tried several times to submit a support ticket on this page, yet keep getting the error “Invalid Form” after clicking submit. Makes absolutely no sense.

I’ve been with this plug in for years, but am very disappointed in this as well. While I was able to create a new account without paying again, a lot of my meta data vanished as well and some of the features don’t appear to be working properly. Then the support form on their website kept returning the error “Invalid Form” after I would fill it out and click “Submit.” Very, very frustrated.

As it turned out, the PayPal people didn’t know what they were talking about. There was a default setting (not added by me) that automatically was adding $4.25 shipping to every order. I had to remove it manually.

If PayPal had someone who knew what they were talking about answering the tech support calls, it would have saved me a few hours of messing around with this. Some people don’t seem to realize how expensive misinformation can be!

I am having a problem with this too. I am selling tickets online to a fundraising event through my website and even though the tickets are a downloadable/virtual product, somehow PayPal adds a $4.25 shipping charge upon checkout and several people have complained. When I talked to PayPal about it they told me that somehow this plug-in is notifying them to add the shipping charge, yet on my end I’ve done everything possible to avoid this problem.

Any idea why this is added? PayPal claims they aren’t adding it on their end.

Yes, Yuki, thanks for following up with this. I will mark this as “resolved” but as it turned out the issue had nothing to do with the plugin at all. If you’ll bear with me perhaps you’ll find this short story a little interesting and can even relate to my frustration.

The website is for a charity that I support, which I offered to build for them from scratch because the previous webmaster for the organization was having serious health issues and they had no one to manage their website. He is up in years anyway on top of the health issues so they had been looking for someone to assume this duty for some time. They contacted me to do it for them and I gladly agreed. It was a very old site, built with FrontPage and it was in really bad shape, though functional.

Well, the former webmaster had a difficult time with me taking it over for some reason (though everyone else basically cheered the new site) and resisted me every step of the way. The board of directors voted unanimously that I build the new site and cut me a check on the spot to start it immediately. When I had the man disable the old website so we could migrate the domain over to the new one he decided to put the old website on a new host, and only slightly change the domain name. He didn’t tell anyone he did this and claimed he was doing it as a “backup just in case the new one broke down.” The old website had an old “Catalog Store” on it and it was still linked to the existing PayPal account. It was nothing more than a blank page with a bunch of simple buttons on it with product descriptions.

So now what was happening was pretty obvious; someone found the old website somehow and placed an order for some of the products and paid for it, which of course showed up in the PayPal account and naturally would not show up in the new Woocommerce store on the new website because it hadn’t been submitted there.

What makes this even crazier is that it was the old webmaster who contacted me wanting an explanation on why something was showing up on the PayPal account yet no order was processed through the new store and he had no shipping information. He figured something must be wrong with the “new” store and I wound up spending hours of time trying to get to the bottom of the issue because I couldn’t reconcile anything.

When I found out that he still had the old site up I just wanted to scream. Even then he didn’t seem to understand the problems that his ignorance was causing.

You cant’ make this stuff up.

Yes. It’s showing a few fatal errors but I’m having difficulty translating exactly what they are and what’s causing them.

• This reply was modified 6 years, 4 months ago by Curtis.

I have no information to contact anyone with, unfortunately. I thought perhaps it was a caching issue but it doesn’t seem to be that either, and the Woocommerce people are a bit slow to respond.

So another plug-in was causing massing CPU spikes? Do you mind me asking which plug-in that was?

Thanks, Caspar. I am, in fact, able to host one additional site with my hosting plan. For now that is all I need. I am looking into support with the provider as we speak. Thanks.

Got it! You have been a tremendous help. I can’t thank you enough. Saved me from having to re-do months of work. All the best to you my friend!

Well, it worked. I was able to get back to my wp-admin area. I am having a bit of trouble trying to get into the original theme’s file to remove the code I installed that caused the error.

I only have the one website. I’m not sure of anything at this point. I’ll try changing the theme in the database to see if that works.

So do I upload that theme, then re-install the agency theme to have it revert back to it?? Will I lose anything?

Yes, I have twenty fifteen theme in the theme folder.

Okay. Did that. Still nothing I’m afraid.