cuvelier

Hi there,

Thanks for your review

I appreciate your unsatisfactory experience would lead to a negative view of this plugin, it’s not uncommon for the backup process to fail on certain hosting environments.

I would argue that this isn’t really a failure of the plugin, but a failure of circumstance. In future updates of the plugin it’s my wish that we add better user feedback as to the state of the backup process, and feedback like this is a good reminder to us that what our users experience is important to us.

Thanks for trying BackUpWordPress,

Owain.

Hi Debayne,

I’m afraid we’ve not resolved the Heart Internet compatibility yet.

I’ll follow up with this at the next BackUpWordPress meeting ??

Cheers!
Owain

Hi there,

Thanks for getting in touch.

Could you update to the latest version?
If the error persists please contact us through our dedicated support channel.

You can follow this guide on how to do so: https://bwp.hmn.md/support-center/enable-support

Cheers!
Owain

Hey everyone,

If you could all update to the latest version that would be great.

If any errors persist please contact us through our dedicated support channels.

You can follow this guide on how to do so: https://bwp.hmn.md/support-center/enable-support

Cheers!
Owain

Fix has been released.

If you could all update that will resolve the issue ??

Cheers!
Owain

Oh ok. Thanks for reaching out to support. Let’s pickup the conversation there. I thought you were originally just referring to the file size calculation

Are backups also failing to complete? Or just the file size scanning process?

Do you have shell access to your server?

I recommend you enable support if you’re having more issues.

Cheers!
Owain

Hi there,

Thanks for getting in touch.

So this is a common issue. What’s happening is that the process to calculate the file/folder sizes is killed by the server before it can complete.

Broadly speaking it’s a tough problem to solve. The file size calculation process isn’t essential for backups. You can still perform backups normally. You can force-restart the process by deactivating/reactivating the plugin.

Cheers!
Owain

Hi there,

Thanks for getting in touch.

Would it be possible for you to reach out to us through our dedicated BackUpWordPress Support channel by enabling support?

You can follow this guide on how to do so: https://bwp.hmn.md/support-center/enable-support

Cheers!
Owain

Hi there,

Thanks for getting in touch.

This warning will be resolved in a future update. Where this file will no longer be included in the plugin.

Cheers!
Owain

Hi there,

Thanks for getting in touch.

Would it be possible for you to reach out to us through our dedicated BackUpWordPress Support channel by enabling support?

You can follow this guide on how to do so: https://bwp.hmn.md/support-center/enable-support

Cheers!
Owain

Hi there,

Thanks for getting in touch.

Would it be possible for you to reach out to us through our dedicated BackUpWordPress Support channel by enabling support?

You can follow this guide on how to do so: https://bwp.hmn.md/support-center/enable-support

Cheers!
Owain

Hi there,

Thanks for getting in touch.

So this error is only really a warning. In a future version of BackUpWordPress we should hide this error.

What’s happening is that BackUpWordPress tries to use the Unix ZIP command to create a backup of your site. In your case, it’s found that you have the ZIP command available, and so it tries to use it, but your web server has disabled it’s use.

BackUpWordPress will simply fallback to a PHP Library to create a backup of your site, so it’s likely backups are still being created despite the error.

Cheers!
Owain

It’s in our FAQ I believe. https://bwp.hmn.md/support-center/backupwordpress-faqs/

Hi Chris,

Sorry for the delay here. Hope you managed to find a workable solution.

Cheers!
Owain