cxnmedia

Thank you for notifying us of the issue. We are actively investigating the errors and will release an update soon.

Hi @gymsfordogs

We’re marking this ticket as resolved and will be happy if you have any other questions or concerns!

Thank you

Hi @giraffe99

Thanks a lot for your patience. We have investigated this issue and haven’t found any conflict. What is happening is that shortpixel plugin adds a new admin column on the media library page. As the available space is limited here, the width of the columns gets decreased to accommodate all of the available admin columns.

Our suggestion is you can remove any admin columns from the viewport that is not necessary for you. You can do this by clicking on the “screen options” from the top right corner of the media library page and then uncheck the columns that you want to remove and finally click on the “Apply” button. Here is a screenshot
https://prnt.sc/fNCnnxlu54LW

Thanks a lot again. Have a nice day.

Hi @s1ne,

We apologize for the delay in response and thank you so much for taking the time to look at our plugin. Let us check on this issue and We’ll get back with an update ASAP.

Thank you

Hi @mrgkanev

We’re glad to have your interest in this plugin. This can help with any number of images on your website. We don’t have any plans yet for a WordPress command line or similar solution, but we’ll keep your feedback in mind as it might be something that people want.

Thank you

Hi @dkojevnikov

We hope this solution can resolve your issue to some extent. We’re marking it as resolved and will be happy if you have any other questions or concerns!

Thank you

Hi @derweili,

The issue has been taken care of in the latest release of this plugin.
Thanks a lot again and have a nice day.

Hi @dkojevnikov,

We apologize for the delay in response. You can sort the ALT text alphabetically in ASC or DESC order by clicking on the ALT heading as per this screenshot https://prnt.sc/26kq1mv. If you have empty alt texts for your images, those images will appear at the top.

Thank you

Hi @asitaaa,

We apologize for the delay in response. As far we understand, you want to copy titles into the description fields for your images? Unfortunately, this plugin does not deal with the titles but image ALT texts, captions, and descriptions can be easily adjusted quickly without having to go through the single image edit page.

Thank you

Hi @bluesm,

Thanks a lot for sending us the required log files. We are really glad to know that the hosting provider whitelisted our plugin and everything is good now.

Marking the ticket as resolved. Thanks for using our plugin again.

Have a nice day.

Hi @bluesm,

Thank you for the update. We have tested several times using WP version 5.8.2 and PHP 7.4 and haven’t found such issues. Besides, there is no such file present cloner/websocket.php in this plugin. The issue you are facing seems to be related to your hosting provider.

As We tried to explore this issue further. Here is a helpful link related to the specific error you found on the error log. Can you please check with the hosting provider?

Thank you

Hi @bluesm

Thank you for using our plugin. We are sorry to hear that you were experiencing technical difficulties with our plugin. We tried to re-generate the problematic scenario on our end as per your description but did not get such issues.

Have you tried checking the server error log or is there any javascript console error? There should be an indication in the error log about this event. Also can you please let us know the PHP and WordPress version you are using?

Hi @derweili

Thanks a lot for staying with us. We will take care of it in the next update and will get back in touch as early as possible.

Have a nice day.

Hi @fidoboy

Thanks a lot for raising this plugin conflict issue. We are investigating and trying to reproduce the scenario at our end. We will update you as soon as possible.

Thanks a lot for staying with us again.

Marking this ticket as resolved as this plugin doesn’t support custom meta fields at this moment.

Thank you