cym9886

confirm issue is with wp super cache plugin
Gravity form is caching some old value

can mark as resolved. thank you!

seem to be a conflict with wp super cache plugin

here is a screenshot of my gravity from
https://www.dropbox.com/s/im2mlo9uuwgz765/utm_2016.10.07.jpg?dl=0

all my gravity form set up is similar, and sometime the UTM can be read, sometime not.

Hi Haktan,

The step to reproduce is as follow

1) Visitor came to our site at
https://eccompare.sg/leannelee/?utm_source=Facebook&utm_medium=SponsoredPost&utm_campaign=LL-ProX2

2) let say they click on the “Eligibility Check” button, and land on
https://eccompare.sg/eligibility-check/

when they fill up the questionnaire, the UTM code is not capture.

There isn’t any UTM code, but is should be save in the cookie. It used to capture until recently. the form in the eligibility check is using hidden field to capture the UTM code.

• This reply was modified 8 years, 5 months ago by cym9886.

Do you see the UTM data in backend for the two forms (/leannelee and /contact)?

yes i do
but when i try it out again myself, it can’t be captured.

Seem like out of 10 times, only 1-2 times will be capture properly

Hello Haktan,

Thanks for checking the site out.

I opted in and landed on thank you page, navigated around and still had the cookie

>> after you navigate around, say to the contact us page, and try to sign up, the UTM value will not be capture by the hidden field anymore

if i move from
https://eccompare.sg/leannelee/?utm_source=Facebook&utm_medium=SponsoredPost&utm_campaign=LL-Pro2

to
https://eccompare.sg/contact/

same thing happen, the UTM information will not be capture on gravity form