Cynder

Hi @jrcgonzalez, thanks for clarifying.

Upon testing on our end, it works accordingly even in the order-pay page. However, we did manage to replicate your issue on one of our dev environments in the cloud and we’re still investigating what could be the cause of it.

To be a bit technical, although the form submission on order-pay page is not via AJAX, a client-side script is actually overriding the form submission to process the payments for credit cards in particular. We’re just not sure why it is not working properly in the cloud environment. In any case, we’ll keep you posted and issue a fix if necessary.

For the external payment page similar to other payment methods, that would be a hosted checkout experience. We don’t have that at the moment since that requires PCI-DSS compliance on our end as a developer. We can coordinate it with PayMongo team and see what can be done about it — but for now all we can provide is the basic credit card form upon checkout.

Thanks.

Hi @jrcgonzalez, apologies for the delayed response.

Do you happen to use the Credit Card method as well on the Order Pay page? If not, kindly indicate the payment method that you are using that is currently not working.

Based on our tests, the plugin is working on those pages as advertised.

If you need further help to troubleshoot the issue, please reach out to [email protected], preferably with a recording of your issue, so we can work with you guys to resolve it.

Thanks.