Darian

Hi there,

This thread has been inactive for a while, so we’ll go ahead and mark it Resolved. Please open a new thread if any other questions arise, and we’d be happy to help.

Hi @moritz20099

Thanks for reaching out.

Currently, we do not offer compatibility with TranslatePress. However, I recommend contacting their support team directly. They may have encountered similar issues in the past and could potentially provide you with a workaround or solution.

Hi @cgvvr

Thanks for reaching out. Let me help you with this one.

Upon checking, I noticed that the following error was generated from the browser’s console log whenever I tried to change the view of your calendar.

{
    "code": "rest_forbidden",
    "message": "D\u00e9sol\u00e9, vous n\u2019avez pas l\u2019autorisation de faire cela.",
    "data": {
        "status": 401
    }
}

This problem might stem from a conflict with a security plugin or, in some cases, a membership plugin. Additionally, I noticed that you have the WP Fastest Cache plugin enabled. I recommend temporarily disabling this plugin to check if it resolves the issue. If you find that disabling it does help, please take a look at our knowledgebase article for the suggested settings for WP Fastest Cache.

Hi @generosus

Thanks for reaching out. Let me help you with this one.

1. Could you clarify what you mean when you mention that “TEC will delete all support information for the Legacy version of your plugin”?
   In the meantime, I recommend checking out our knowledge base article that provides valuable insights regarding the V5 and Legacy versions of our plugin. You can find it here: https://theeventscalendar.com/release-notes/the-events-calendar/the-events-calendar-5-0-0/.
2. We regret to inform you that we no longer offer support for our legacy plugins. However, if you are looking for customizations or assistance, we recommend visiting jobs.wordpress.net, where you can connect with skilled developers who may be able to help you with your specific needs.

Hi @peter8nss

Thanks for reaching out. Let me help you with this one.

I tried replicating the issue on my test site using the CSV template for venues provided on this article, but it’s working as expected.

Could you try using the CSV template provided from the article, and see if that resolves the issue? If it doesn’t, please provide us the CSV file that you’re importing. I want to check it further on my end.

Hi @tnsmith1515

I’d like to clarify something: even though the plugin’s auto-update feature is turned off, does it still automatically update to the latest version? Or does it only update from version 1 to version 2, while the version number remains unchanged otherwise?

Looking forward to your reply.

Hi there,

We haven’t heard from you in a while, so I’m going to close this thread for now. Feel free to start a new thread if you have any more questions.

Hi @increaseweb604

I hope you’re doing well. I just wanted to touch base and check in with you. It’s been a little while since we’ve heard from you. I was just curious if you had the chance to try out the recommendation provided above.

Let me know if there’s anything I can assist you with.

Hi there,

It appears that there hasn’t been any recent activity on this thread, so we’ll close this thread for now. However, if you have any additional questions or concerns, feel free to start a new thread.

Hi @hutamanama

I just heard from one of my colleagues that he will be reviewing the translation soon.

Feel free to let me know if you have other questions or concerns.

Hi @hutamanama

Thank you for getting in touch.

I appreciate your patience. I’ll consult with the team regarding your inquiry and ensure that I provide you with an update as soon as I have more information.

Hi @saltysnax

Thanks for reaching out. Let me help you with this one.

From what you’ve described, it seems that you might be experiencing a caching issue. Could you let me know if you are using any server-side caching mechanisms or caching plugins at the moment? Understanding your setup might help us pinpoint the problem more effectively.

Hi @amitsksingh

Thanks for your response.

Upon checking, I see that you have WP Rocket installed. Could you try deactivating it temporarily and see if that resolves the issue? If it does, please consider configuring your WP Rocket based on the recommendation provided in our knowledgebase article.

Let me know how it goes.

Hi there,

It seems like it has been some time since we received a response from you, therefore, I will close this thread for now. If you require any further assistance, please do not hesitate to start a new thread.

Hi @peter8nss

Thank you for patiently waiting. I’ve created an internal ticket [TECTRIA-464] to address this issue and I’ve included your specific use case in it to communicate it to our team.

We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.

I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.

Thanks again for reporting this issue and for using The Events Calendar! Have a great day.

—

Internal Bug Ticket Reference: TECTRIA-464