Deepak

Hi Team,

After a long troubleshoot, I figured out the problem. It has nothing to do with WooCommerce or WordPress but my Cloudflare WAF blocking rule.

Improper WAF rule is blocking the access to certain URLs

Once the WAF rules are set properly, all is working fine. However, I must have lost some analytics data on the process from past few days.

Sorry for the trouble and Thanks a lot for the suggestions!

Hi Team,

After a long troubleshoot, I figured out the problem. It has nothing to do with WooCommerce or WordPress but my Cloudflare WAF blocking rule.

Improper WAF rule is blocking the access to certain URLs

Once the WAF rules are set properly, all is working fine.

Sorry for the trouble and Thanks a lot for the suggestions!

Hi @doublezed2

Yes, I have followed the steps but it didn’t change the result. However, I haven’t repeated the step with all the plugins disabled. Let me check that and inform you.

Thanks!

Hi @doublezed2

I have installed the WP Control and checked the cron events. There are some past due events. When I try to run it manually, it creates another job (same) with 54 years past date.

Don’t know what’s going on.

Please check the screenshot for your reference: https://prnt.sc/ZYz0iv3vS2_o

Need your expert suggestion

Thanks!

Thanks @reynierc !

Hi @doublezed2

Here is the system status report: https://pastebin.com/xzvf3i8g

Hi @jonayedhosen

Yes I am still seeing lots of past due actions as of today.

As I mentioned before I have hooked the wp-cron with system cron earlier.

Seems like system cron is calling the wp-cron periodically when I checked

sudo cat /var/log/syslog | grep cron

Nov 12 13:20:01 Kinaun-Shopping-2204-LTS CRON[1599614]: (root) CMD (wget -qO- "https://www.kinaun.com/wp-cron.php" >/dev/null 2>&1)
Nov 12 13:25:01 Kinaun-Shopping-2204-LTS CRON[1599847]: (root) CMD (wget -qO- "https://www.kinaun.com/wp-cron.php" >/dev/null 2>&1)
Nov 12 13:30:01 Kinaun-Shopping-2204-LTS CRON[1600002]: (root) CMD (wget -qO- "https://www.kinaun.com/wp-cron.php" >/dev/null 2>&1)
Nov 12 13:35:01 Kinaun-Shopping-2204-LTS CRON[1600149]: (root) CMD (wget -qO- "https://www.kinaun.com/wp-cron.php" >/dev/null 2>&1)
Nov 12 13:40:01 Kinaun-Shopping-2204-LTS CRON[1600517]: (root) CMD (wget -qO- "https://www.kinaun.com/wp-cron.php" >/dev/null 2>&1)
Nov 12 13:45:01 Kinaun-Shopping-2204-LTS CRON[1600624]: (root) CMD (wget -qO- "https://www.kinaun.com/wp-cron.php" >/dev/null 2>&1)
Nov 12 13:50:01 Kinaun-Shopping-2204-LTS CRON[1600711]: (root) CMD (wget -qO- "https://www.kinaun.com/wp-cron.php" >/dev/null 2>&1)
Nov 12 13:55:01 Kinaun-Shopping-2204-LTS CRON[1600780]: (root) CMD (wget -qO- "https://www.kinaun.com/wp-cron.php" >/dev/null 2>&1)
Nov 12 14:00:01 Kinaun-Shopping-2204-LTS CRON[1600865]: (root) CMD (wget -qO- "https://www.kinaun.com/wp-cron.php" >/dev/null 2>&1)
Nov 12 14:05:01 Kinaun-Shopping-2204-LTS CRON[1601002]: (root) CMD (wget -qO- "https://www.kinaun.com/wp-cron.php" >/dev/null 2>&1)
Nov 12 14:10:01 Kinaun-Shopping-2204-LTS CRON[1601155]: (root) CMD (wget -qO- "https://www.kinaun.com/wp-cron.php" >/dev/null 2>&1)
Nov 12 14:15:01 Kinaun-Shopping-2204-LTS CRON[1601298]: (root) CMD (wget -qO- "https://www.kinaun.com/wp-cron.php" >/dev/null 2>&1)
Nov 12 14:17:01 Kinaun-Shopping-2204-LTS CRON[1601340]: (root) CMD (   cd / && run-parts --report /etc/cron.hourly)
Nov 12 14:20:01 Kinaun-Shopping-2204-LTS CRON[1601547]: (root) CMD (wget -qO- "https://www.kinaun.com/wp-cron.php" >/dev/null 2>&1)

However, I can see lots of pending jobs

Screenshot: https://prnt.sc/OcqUJKIw0toa

System Report: https://pastebin.com/xzvf3i8g

I found 2 fatal errors on Nov 5

Error 1: https://pastebin.com/URicKqG6
Error 2: https://pastebin.com/4PRnLZ90

Seems like that was during Slider Revolution update.

Any suggestions?
Thanks!

Hi @beautyofcode

I have checked the steps you mentioned. Widget doesn’t seem to show accurate result. We have made far more sales than that till now.

Screenshot: https://prnt.sc/hBQgqqrguVvR

Also when clicking on net sale shows empty sales on analytics

Screenshot: https://prnt.sc/0w96uspnyTUi

I am using Litespeed cache, Redis Object Cache plus Cloudflare tiered cache and cache reserve service.
Let me check the cache plugins and get back to you with the system report.

Thanks!

Hi @ckadenge ,

I have followed the process you have mentioned but I didn’t see any changes.

https://prnt.sc/KfJwlKYBOeSv

Any other suggestions?

Thanks!

Hi @beautyofcode,

I have just checked the status. It shows 598 past-due actions. Don’t know what’s going on. I haven’t updated any plugin AFAIK. This problem starting to show from last few days out of nowhere.

Any Suggestions?

Thanks!

Hi @juaancmendez,

I just did that as you suggested. Seems like plugin has been updated. I can see that it is updated just 6 hours before. It is working fine for me.

Thanks!

• This reply was modified 3 weeks, 1 day ago by Deepak.

That helped

Thanks!

Sure. got your email

Thanks!

Hi @alaasalama,

I do have the backup from previous days. I restored the database and whole wordpress files (which doesn’t have WPMigrate installed yet). However, for some weird reason, when I try to login to my regular site admin (mydomain/wp-login.php), it redirects to mydomain/stargazer/wp-login.php

Any suggestion?

Thanks!

• This reply was modified 2 months ago by Deepak.