dagurdagsson

Hi.

After going through the process of removing a catalog and sorting through the WPML conditions – where now the only products that are synced are the 1st language and the FB Product Set is not set to translate – I can report that absolutely no FB Product Sets are being synced.

Likewise the definition, with the plugin, of the Google category has been removed.

I have gone through the Logs and there is absolutely no instance of the FB Product Set (I searched through with the name).

Can you attach an example of how a log with a creation of a Product Set would look like

Hi

Thx for the attention to this ticket.

With regards to re-doing. I have gone through the process of Full Resync, removing products from a category that was hooked to a FB Product Set and then adding it again without any luck.

Going through the logs I never ever see the name of the FB Product Set. However I see that my WooCommerce categories are constantly being sent over. That leaves my quite confused about the statement that the plugin does not transfer WooCommerce categories.

In that regard it is worth mentioning that I use WPML and in their configuration my second language (ES) is not configured to by synced – or to be visible.

WPML
“Facebook Visibility” – “WooCommerce Products with languages that are selected here will be visible to customers who see your Facebook Shop.” – second language is not selected.

But nonetheless I see the appearance of the translation of my WooCommerce categories in the Log.

Hi

With regards to the first one. I really thought there wasn’t a distinction between Facebook and Instagram in that sense. That there was 1 connection to the Business Manager account.

With the second one.
https://snipboard.io/jf9K0c.jpg

My setup is on the right, whereas the one on the left is from the documentation.

I’m probably going to restart the whole sync process. I’m constantly experiencing that products go into the state of “DeActivated”, although their configuration hasn’t been touched in WooCommerce. With that and this FB Product Set problem I think it’s best to completely restart. That will require a re-tag of some 100+ Instagram posts, but it isn’t something that I haven’t grown accustomed to. ??

Best regards
Dagur

Hi

Im continuing some debug and I was wondering if you could clarify 2 things.

In the setup instructions (https://docs.woocommerce.com/document/facebook-for-woocommerce/) it states this “Please leave ‘Instagram Shopping’ unchecked”

Now I have not done that. What consequence does that have?

And secondly.
The same instructions show that the “Product identifier” can be explicitly defined. In the instructions (picture) it has been defined as “SKU + Product ID”.

Has this functionality been deprecated, because in my setup I do not have this option?

Best regards

Hi

The Plugin is up to date. WP Cron is active and I increased the time limit from 600 to 1200. I also cleared the Transients.

Still a fairly simple FB Product Set, that has been linked to a Woo Category, does not sync.

I’m getting the feeling that the best option will be to start over again, since I made the mistake of using the old version of the plugin.

Hi

Thank you for the answer. Given that you state that WooCommerce categories aren’t transferred, do you have any idea/explanation of how these (shown in picture) categories where transferred over to Facebook?

https://prnt.sc/13c88k0

With regards to the use of Google Product Categories. The definition below (shown in picture) has resulted in the error received in the log:

05-23-2021 @ 17:36:05 – Google Product Category to Facebook attributes mapping for category with id: 543523 not found

https://prnt.sc/13c8g76

I haven’t gone through the process of defining a Google category for each item, because I haven’t seen them go through (bad wording).

Lastly I was hoping someone could clarify one thing. I have now, and have also in the past, created a “Product Set” with the help of the Plugin – and mapped it to a WooCommerce Category. The “Product Set” that I have created doesn’t seem to have been transferred to Facebook. I have tried to perform a Full Sync without success and the only possible explanation I have is whether the sync process of a FB Product Set needs a new product to initiate a transfer – that I haven’t tried.

With best regards
Dagur Fannar