Dake

Hi @michiel-vredeveldt

Thank you for sharing your honest feedback about our license cancellation process.

I have shared your feedback with our team, but I’d like to add some context regarding our cancellation process.

We have multiple steps for a reason. As mentioned in the “Continuing with Cancellation” section of our documentation, the main purpose of our cancellation process is to help improve WP Mail SMTP with feedback.

This is why it ends with a form that we clearly mention will result in cancelling your renewal.

Also, we include options for contacting our support team to ensure customers have every opportunity to reach out to us if the reason for cancelling is related to an issue they were experiencing.

We acknowledge that some persons only want to cancel their renewal, but we have also been able to help several persons who needed help and didn’t want to cancel.

If there was a particular reason for your cancellation, we’d like to know, because perhaps we could have assisted in some way.

Hi @dbentzen

Thank you for sharing your feedback and we’re happy to hear that you were able to get the Gmail mailer set up successfully with help from our support team.

Please be sure to reach out to support if you need any more assistance.

Also, if there’s anything we could do to make WP Mail SMTP a 5 star experience please let us know ??

Hi?@philraymond

Thank you for sharing your honest feedback and we apologize for the confusion.

To directly address your concerns, the options to install WPForms and AIOSEO as additional plugins are only available in our?Setup Wizard?and only if one or more of the below options are left checked during the setup process:

• Improve your SEO rankings with the All in One SEO plugin.
• Create beautiful contact forms with just a few clicks.

Once a specific option is selected and that plugin is not currently installed, we have corresponding text that relates to that particular plugin. For example, if “Improve your SEO rankings with the All in One SEO plugin” is selected,?this?text will appear “The following plugin will be installed for free: AIOSEO”

Our intention was to provide great starter tools for popular/related needs while keeping the option to uncheck or uninstall if anyone was already using an alternative.

Hi?@dylandawg

Thank you for sharing your honest feedback, we’re happy to hear that you find WP Mail SMTP awesome, but we’d like to apologize for giving the impression of being sneaky. That wasn’t our intention.

To directly address your concern, in a future release, we will adjust our Setup Wizard so that the checkboxes for the optional installation of WPForms and/or AIOSEO are clearer.

Just for context, I’ll add that the options to install WPForms and AIOSEO as additional plugins are only available in our?Setup Wizard?and only if?those specific options?are selected during the setup process.

Our original intention was to provide great starter tools for popular/related needs while keeping the option to uncheck or uninstall if anyone was already using an alternative.

Hi @atlanticrehabcenter

Thanks for reaching out and we apologize for the delay.

That warning is being triggered because you have 2 SMTP plugins installed and activated at the same time. The warning appears because both SMTP plugins will conflict with each other.

You will need to deactivate or the SMTP plugin that you do not intend to use, then the warning should no longer appear.

You mentioned you wanted to remove one of them, but I’m not sure if you meant the plugin or the warning message.

@sarldsecom @blecreateur @robwine

We apologize for the delay, as this ticket was overlooked.

We’re having a hard time recreating the issue and each of you is experiencing a slightly different version of the issue so this indicates that the issue might be specific to each of your environments.

In order to gather more details and provide appropriate solutions, you would need to create your own support tickets and answer the questions I asked in my previous reply.

Again, we apologize for the delay.

Hi @upflags,

Thank you for taking the time to leave a review.

However, please know that the core functionality of authenticating emails to improve deliverability is included in the Lite version of WP Mail SMTP.

The Lite version also comes with troubleshooting tools, such as test emails, debug events, and scheduled actions.

Even though other benefits are available in the paid version, those features we mentioned are invaluable as they really do come in handy when setting up or troubleshooting a mailer.

Is there a particular feature you wanted access to that wasn’t included in the Lite version? Also, did you run into any issues during the setup process?

If yes, we’d be more than happy to assist or provide some suggestions.

For example, if you were looking for email logging, you could use the companion plugin WP Mail Logging to log your emails.

Hi @dacgarz

Thanks for getting back to us and I’m happy to hear the workaround resolved the issue for you.

Currently the “Can See Submission data” dropdown will only allow users with the specified capability to see submission data. So the dropdown isn’t tied to a role per se.

We understand how this can come off as confusing. So we already plan to adjust the wording and functionality of this field in an upcoming release.

Hi @dacgarz

Thanks for reaching out and we apologise for the delay.

Please refer to the other thread you had created.

Hi @dacgarz

Thank you for reaching out and we apologize for the confusion.

Please note that the “Can See Submission data” allows you to select from a list of WordPress Capabilities, generally speaking, we wouldn’t recommend changing that setting unless you are aware of how each one works.

In the future, we will look into showing a warning when attempting to change to a capability that isn’t currently assigned to your user.

But for now, you can bypass your current settings, and force the “manage_options” capability, by using the below custom code.

// Force to use "manage_options" capability for "Can See Submission data" option in the WP Mail Logging plugin.
add_filter( "option_wpml_settings", function ( $value ) {

	if ( is_array( $value ) ) {
		$value['can-see-submission-data'] = 'manage_options';
	}

	return $value;
} );

With this code snippet you will not be able to change the “Can See Submission data” setting. To be able to do that you will need to insert this code snippet, enable the “Cleanup” setting, reinstall the plugin, and remove the code snippet.

In case it helps, here’s a tutorial with the most common ways to add custom code like this: https://www.wpbeginner.com/beginners-guide/beginners-guide-to-pasting-snippets-from-the-web-into-wordpress/.

For the most beginner-friendly option in the guide above, I’d recommend using the WPCode plugin: https://www.wpbeginner.com/plugins/how-to-easily-add-custom-code-in-wordpress-without-breaking-your-site/. This will protect your code from updates and keep it easy to manage right within your WordPress admin area.

Hi @antonic93

Thanks for reaching out.

If I’m misunderstanding you, please let me know.

2.2.0 is the updated version of Easy WP SMTP.

2.1.2 increased to 2.2.0 because this release isn’t a minor fix or slight change to 2.1.2.

Depending on how significant the next update is, it will either be 2.2.1 or 2.3.0.

I hope this helps clear things up ??

• This reply was modified 1 year, 1 month ago by Dake.

Hi @mahidulislamtamim

The Gmail mailer does not allow the use of non-authorized From email addresses.

So, if you attempt to pass a non-authorized email address to the?wp_mail?function, the authorized email will automatically be used instead, this is why you’d need to look into authorizing any other From email addresses using aliases.

If you’d like to use different From Email addresses by authorizing a domain instead of an email address, you can consider using one of the other transactional mailers that allow this.

For example SendLayer (free trial), Brevo (free tier), Mailgun (paid) etc.

Hi @bhaladus

Thank you for reaching out. We’re sorry to hear that your forms were not delivered successfully due to configuration issues.

Unfortunately, the lite version of Easy WP SMTP does not have an email log or a resend feature.

If you’re looking to implement an email log, so that you can resend emails that fail in the future, you can consider installing WP Mail Logging: https://www.ads-software.com/plugins/wp-mail-logging/

Again, we are sorry to hear about your undelivered emails and hope that WP Mail Logging helps going forward.

Hi @stevedurko

Thanks for taking the time to leave a review, though we are sorry to hear that you were put off by the advertising of our premium features.

The lite/free version of WP Mail SMTP is designed to provide everything you need to send emails reliably. So once you have set up a mailer you can immediately improve your email deliverability.

As mentioned in our?plugin description, the Pro version of WP Mail SMTP provides additional features if needed.

Screenshot: https://a.supportally.com/i/PzChxv

Is there a particular feature that you were upset was a premium feature and not included in the free version?

I ask because if you were looking for a standalone Email Logging plugin, then you can look into using the?WP Mail Logging?plugin which does just that.

We still recommend pairing it with WP Mail SMTP to ensure that your emails are sent successfully because WP Mail Logging tracks email send attempts, it doesn’t check for delivery statuses.

I hope this helps clear things up and again, we apologize for the confusion.

Hi @lflier

Thank you for sharing your honest feedback and we apologize for the confusion.

To directly address your concerns, WPForms and AIOSEO are not bundled in the installation of WP Mail SMTP, When installing WP Mail SMTP, only WP Mail SMTP is installed. Also, this isn’t a Trojan Horse marketing plan or a trick by any means.

As you and our support team had mentioned, the options to install WPForms and AIOSEO as additional plugins are only available in our Setup Wizard and only if those specific options are selected during the setup process.

We apologize that this came off as “a trick”, that absolutely is not our intention and we have already started discussing this feedback and how to go about this in the future.

We have several companion plugins that serve specific purposes, hence why the “Form” checkbox installs WPForms and the “SEO” checkbox installs AIOSEO.

Once a specific option is selected and that plugin is not currently installed, we have corresponding text that relates to that particular plugin. For example, if “WordPress SEO Toolkit – Improve your website’s SEO ranking with our toolkit” is selected, this text will appear “The following plugin will be installed for free: AIOSEO”

Our intention was to provide great starter tools for popular/related needs while keeping the option to uncheck or uninstall if anyone was already using an alternative.

• This reply was modified 1 year, 1 month ago by Dake.