dalesue

@rbhavesh. It is not off-topic. We are a bunch of customers that are concerned what is happening at Templatic and we are not getting less concerned when your webiste is down with the message “Account suspended”. And it really concerns me that you still not seem to understand that your customers become worried when such things happen!

I can see that the message now is “maintenance mode” which was not the case a couple of minutes ago when it was stated “Account suspended”. Maybe your web host did a mistake – I hope so but I have no idea. But you have to begin to understand that what is important how we the customers perceive the information we receive through different channels. Not how you perceive it. Put yourself in the client’s situation and I am sure it will work out just fine.

@dstolfi. I agree that they are probably trying but there is something at Templatic that just doesn’t work.

And to confirm that something is not as it should be at Templatic at the moment their entire website is down with the message “Account suspended” which normally means that their web host has closed down their account due to unpaid invoices…

It seems that Templatic has issues not only with their support and they better get their act together. Immediately.

@rbhavesh. You have a huge problem with your support and you don’t seem to understand it. People do make posts here and at other forums when they do not get your attention the ‘usual’ way, that is to say through tickets or your own forum. If you look around on the Internet you will notice that there are a lot of people who like your themes but are extremely disappointed with your lack of support.

It is simply not true that you each morning check all the unanswered tickets and respond to them. Maybe you check them but you do definitely not answer them. I and several of your customers can confirm that. And I honestly think that you really should take a look in your own system because there is obviously something that is not working.

Of course I cannot know whether it is an employee who hides certain tickets or the script that you are using that is simply not working but you should really take a close look into it since your perception of the reality obviously is not the same as that of several of your customers.

We do not hate you. Far from. But we have paid for a theme WITH a working support and we are expecting to receive that. And when do not get what we have paid for we warn other people for spending money on something they will not receive. It is simple as that and it is the way the ‘WordPress world’ works. You get the attention that you deserve.

It is nice that you take time to participate in the debate here at www.ads-software.com but I think the time would be better spent answering and RESOLVING tickets at your support.

And finally we have logged in, we have not unsubscribed and we have checked our spam filters. Still no answer from the support at Templatic.

Well, I can only confirm that the support at Templatic is horrible and it must been on of the slowest around. The time it takes for Templatic to respond on Support tickets are between one and three weeks! And not the 24 hours that Templatic states on their website.

My advice is simple – stay away from Templatic untill they restructure their support which at the moment is a mere joke.

DS