dandanflood

I’m also having this issue. The customer creates a subscription with a 7-day trial, but after the trial no payment is charged.

Under the order notes it says:

“Error during status transition. PayPal order ID not found in meta.”

But at the top of the order details page it says:

“Payment via Debit / Credit Card”

I’m not sure which it is. I’ve tried contacting the customers, but they haven’t been particularly helpful.

This might be the closest thing to pinpointing the issue — under the “notes” in the Woocommerce Order it says the following:

“Error during status transition. PayPal order ID not found in meta.”

But at the top of the order it says the payment was made with credit card:

“Order #79494 details Payment via Credit card / debit card?“

Okay here’s another question and I hope it will help find a concrete solution to my issue. If I create a new payment manually in Paid Member Subscriptions > Payments, will it attempt to charge the customers who were not billed? Is there any way at all to try and bill the members who have active subscriptions?

I’m referring to this panel:

https://schoolofgrowthhacking.com/wp-content/uploads/2024/02/Screenshot-2024-02-08-123119.png

This is part of the problem. I don’t even know how the subscriptions are handled on my site because I have the aforementioned Woocommerce plugins, not the Woo Subscriptions plugin. But there is a tab under Woocommerce called “Subscriptions.”

How do I do the last option? I’m totally lost. I don’t have any Woo Subscription plugin installed, only the Paid Member Subscriptions plugin. THese are the WooCommerce plugins I have:

Select WooCommerc
WooCommerce
Settings | Deactivate
An eCommerce toolkit that helps you sell anything. Beautifully.

Version 8.5.2 | By Automattic | View details | Docs | API docs | Community support
Select WooCommerce Custom Add To Cart Button
WooCommerce Custom Add To Cart Button
Settings | Deactivate
Customize the Add to Cart buttons in WooCommerce by changing the text or adding a cart icon.

Version 1.2.2 | By Barn2 Plugins | View details | Docs
Select WooCommerce One Page Checkout
WooCommerce One Page Checkout
Deactivate
Super fast sales with WooCommerce. Add to cart, checkout & pay all on the one page!

Version 1.9.5 | By Automattic | Visit plugin site
Select WooCommerce PayPal Payments
WooCommerce PayPal Payments
Settings | Deactivate
PayPal’s latest complete payments processing solution. Accept PayPal, Pay Later, credit/debit cards, alternative digital wallets local payment types and bank accounts. Turn on only PayPal options or process a full suite of payment methods. Enable global transaction with extensive currency and country coverage.

Version 2.5.3 | By WooCommerce | View details | Documentation | Get help | Request a feature | Submit a bug
Select WooCommerce Stripe Gateway
WooCommerce Stripe Gateway
Settings | Deactivate
Take credit card payments on your store using Stripe.

Version 7.9.1 | By WooCommerce | View details | Docs | Support
There is a new version of WooCommerce Stripe Gateway available. View version 7.9.2 details or update now.

Select WooPayments
WooPayments
Settings | Deactivate
Accept payments via credit card. Manage transactions within WordPress.

Version 7.1.0 | By Automattic | View details

It is not resolved.

I’m using the following plugins:

Select WooCommerceWooCommerce

Settings | Deactivate

An eCommerce toolkit that helps you sell anything. Beautifully.

Version 8.5.2 | By Automattic | View details | Docs | API docs | Community supportSelect WooCommerce Custom Add To Cart ButtonWooCommerce Custom Add To Cart Button

Settings | Deactivate

Customize the Add to Cart buttons in WooCommerce by changing the text or adding a cart icon.

Version 1.2.2 | By Barn2 Plugins | View details | DocsSelect WooCommerce One Page CheckoutWooCommerce One Page Checkout

Deactivate

Super fast sales with WooCommerce. Add to cart, checkout & pay all on the one page!

Version 1.9.5 | By Automattic | Visit plugin siteSelect WooCommerce PayPal PaymentsWooCommerce PayPal Payments

Settings | Deactivate

PayPal's latest complete payments processing solution. Accept PayPal, Pay Later, credit/debit cards, alternative digital wallets local payment types and bank accounts. Turn on only PayPal options or process a full suite of payment methods. Enable global transaction with extensive currency and country coverage.

Version 2.5.3 | By WooCommerce | View details | Documentation | Get help | Request a feature | Submit a bugSelect WooCommerce Stripe GatewayWooCommerce Stripe Gateway

Settings | Deactivate

Take credit card payments on your store using Stripe.

Version 7.9.1 | By WooCommerce | View details | Docs | Support

There is a new version of WooCommerce Stripe Gateway available. View version 7.9.2 details or update now.Select WooPaymentsWooPayments

Settings | Deactivate

Accept payments via credit card. Manage transactions within WordPress.

Version 7.1.0 | By Automattic | View details

Okay thank you for clearing that. I thought I was using your plugin because that’s the only subscription plugin I have. Also, when I click on the Paid Member Subscriptions dashboard in WordPress, it says “12 memberships.” So these customers clearly came through the plugin. I’m so confused.

Here’s a screenshot from Paid Member Subscriptions. You can see the members are registered for the correct product: https://schoolofgrowthhacking.com/wp-content/uploads/2024/01/Screenshot-2024-01-30-183654.png

As you can see, there are memberships, but nothing under payments: https://schoolofgrowthhacking.com/wp-content/uploads/2024/01/Screenshot-2024-01-30-183958.png

I just want the payments to be processed after the 7-day trial on this page: https://schoolofgrowthhacking.com/product/elite-membership/

So to sum up: The screenshot I sent you before was not paid member subscriptions. But I am using the plugin, and the members are being registered in PMS. They are getting membership access. But I have no idea how to bill them, with or without the trial.

When I installed the plugin and followed your steps this is what I saw: https://schoolofgrowthhacking.com/wp-content/uploads/2024/01/Screenshot-2024-01-30-123159.png

One or more cron events have missed their schedule.

More information

Scheduled the cron event?pms_cron_process_member_subscriptions_payments?to run now. The original event will not be affected.Dismiss this notice.

70 items ? ? Current Page of 2 Next page? Last page?Select AllHookSort ascending.ArgumentsNext Run (UTC)ActionRecurrenceSort ascending.Select this rowpms_cron_process_member_subscriptions_payments

Edit?|?Run now?|?Pause this hook?|?Delete?|?Delete all events with this hook (2)None1970-01-01 00:00:01
?54 years 1 month agopms_cron_process_member_subscriptions_payments()Non-repeating

I’m happy to provide access, you can contact me ( d a n n y [at] schoolofgrowthhacking.com )

I have set up the subscription properly in the product page (using PMS plugin), see below. Again, I am not using Woocommerce Subscriptions at all, so it would be a waste of time trying to contact them.

Subscriptions set up in product page:
https://schoolofgrowthhacking.com/wp-content/uploads/2024/01/Screenshot-2024-01-30-122333.png

https://schoolofgrowthhacking.com/wp-content/uploads/2024/01/Screenshot-2024-01-30-122340.png

Hello, I do not have WooCommerce subscriptions plugin (or any other plugin installed other than Paid Member Subscriptions): https://schoolofgrowthhacking.com/wp-content/uploads/2024/01/Screenshot-2024-01-30-121226.png

I’m sorry but I’m horribly confused and I don’t think I’m any closer to figuring out this issue. As you can see, the only subscription I have setup is in Paid Member Subscriptions:

https://schoolofgrowthhacking.com/wp-content/uploads/2024/01/Screenshot-2024-01-30-122114.png

There is no use in contacting Woocommerce subscription support, because I’m not using their plugin, I’m only using PMS.

So what could be wrong? I’m happy to give access if you want to have a closer look.

Okay I wrote a reply but the support moderator deleted it and the original message is lost. I said that yes all of my normal Woocommerce orders are processing fine: https://schoolofgrowthhacking.com/wp-content/uploads/2024/01/2024-01-26-13_11_25-Orders-?-The-School-of-Growth-Hacking-—-WordPress.png

It’s only the PMS orders which have not been billed at all.

Here’s the information from the order, it says $0.00 was completed successfully, but after the 7-day trial no billing or payment is even attempted:

https://schoolofgrowthhacking.com/wp-content/uploads/2024/01/2024-01-26-13_22_01-Edit-order-Order-–-January-18-2024-@-08_18-PM-?-The-School-of-Growth-Hacking-.png

1. The product is here: https://schoolofgrowthhacking.com/product/elite-membership/
   I also created a test page for $1 using PMS here: https://schoolofgrowthhacking.com/product/school-of-growth-hacking-elite-level-membership-test-version/
   I signed up and the order completed, but I didn’t receive any payment processing or even a receipt.
   
   Here’s a screenshot of the tab inside the subscription panel: https://schoolofgrowthhacking.com/wp-content/uploads/2024/01/2024-01-24-14_13_36-Edit-product-School-of-Growth-Hacking-Elite-Level-Membership-Free-7-Day-Trial.png
   
   You can also see the trial added to the plan.
   
   I contacted WooCommerce support and they sent the following. Again, normal products with Woocommerce are able to be paid for. It’s just the subscriptions that don’t go through.
   
   
2. Happy Bot?(Woo)
3. Jan 23, 2024, 13:21 UTC
4. Hi Danny,
5. Thanks for reaching out to Woo Support! I’m sorry to hear that you’re experiencing difficulties integrating Paid Member Subscriptions with?WooCommerce. Let’s see if we can get this sorted out for you.
6. To troubleshoot the issue with payments not going through for subscriptions, here are a few steps you can take:
7. Ensure that you have the latest versions of WooCommerce and Paid Member Subscriptions installed. Keeping your plugins up to date is important for compatibility and bug fixes.
8. Check your WooCommerce System Status to see if there are any plugin updates or other important information that may require your attention. You can find this by going to WooCommerce > System Status.
9. Rule out a plugin conflict by temporarily deactivating all plugins except WooCommerce, Paid Member Subscriptions, and any other essential plugins. If the issue is resolved, you can then reactivate the plugins one by one to identify the one causing the conflict.
10. Rule out a theme conflict by activating a default WordPress theme such as Storefront or Twenty Fourteen. If the issue doesn’t occur with the default theme, please reach out to your theme author for further assistance.
11. Make sure that the settings in Paid Member Subscriptions are correctly configured. In the PMS settings > WooCommerce Subscriptions, ensure that both “Activate product subscriptions” and “Synchronize billing details” options are checked.
12. Review the Frequently Asked Questions for Paid Member Subscriptions to see if there are any known issues or solutions related to your problem. You can find the FAQ here: Paid Member Subscriptions FAQ
13. If you’ve followed these steps and the issue persists, I recommend reaching out to the support team for Paid Member Subscriptions. They will have more specific knowledge about their plugin and can provide further assistance.
14. I hope that helps! If you have any additional questions or my answer wasn’t helpful, please respond to this email.
15. – Your Friendly Woo AI Support Assistant

Under WooCommerce orders, it just says completed for $0.00 but doesn’t attempt the recurring transaction after the 7-day trial is over. It’s like PMS doesn’t even attempt to bill them when the recurring payment is supposed to be made. Below are screenshots:

The recurring payment was supposed to take place on January 22 after the trial but nothing at all happened:

https://schoolofgrowthhacking.com/wp-content/uploads/2024/01/2024-01-24-11_24_54-Your-The-School-of-Growth-Hacking-order-is-now-complete-magnumpromos@gmail.com_.png

https://schoolofgrowthhacking.com/wp-content/uploads/2024/01/2024-01-24-11_28_23-Edit-order-Order-–-January-15-2024-@-02_00-AM-?-The-School-of-Growth-Hacking-.png

https://schoolofgrowthhacking.com/wp-content/uploads/2024/01/2024-01-24-11_28_32-Edit-order-Order-–-January-15-2024-@-02_00-AM-?-The-School-of-Growth-Hacking-.png

I’m having the same problem. The recurring payments do not work.