dandelion89

The “delete local backups” option has always been disabled. Okay, I’ll leave the settings as they are now.
Thank you!

Yes, that helped https://prnt.sc/cC70ZS37Hr5T
You were right! But what the problem with FTP? Could it be a SSL problem?
My last log file https://filebin.net/dcfu9myyjqxyuux8

ok, but i don’t think the problem is in the location. As you can see in my previous screenshot – the backup archives are created in the correct location, but the files are not added to them. The log file says that the files are added successfully, but this is not true

I use wp-content/updraft folder to store backups https://prnt.sc/NYV7RCzKLiO9
Also you can see on the screenshot that archives are created but their size is 0 bytes

Ok, I uploaded new log file https://filebin.net/dcfu9myyjqxyuux8

I downloaded it through the UpdraftPlus interface, but in FTP I see 0 bytes size as well
https://prnt.sc/vCgtSYB6Xulw
https://prnt.sc/CB43P6IWD0S8
Here is my log file https://filebin.net/dcfu9myyjqxyuux8

Who is your FTP provider?

I’m using simply.com hosting
For a long time, backups were created correctly, but a few months ago something happened and they stopped saving. The disk space on the server is used only by 30%, so the reason is not in it.

No, I’m on Windows. But the problem is not in unzipping. Archives are created empty or cannot be saved to FTP. I’m not sure

System status:
https://gist.github.com/valusha/827f98cd01f4cbdb22da3d9ca99a832b
FB log:
https://gist.github.com/valusha/ae44ca9591dbbb928e53d503b3987096

This FB id gets the error on facebook: 8708906609183164
And this was not updated after synk: 3846298502064802

The “This content isn’t available right now” problem is expected as the URL path is wrong,?it should be like this screenshot.

https://prnt.sc/br-9VpcG4u4O I got the link from Facebook product synk block in Woocommerce (see my screenshot). All other products have the similar link there. But when I click on the link, most products are redirected to the correct link. Except for the items that get the error.

Here is the sequence of steps that lead to the error. I also did a manual resync and nothing changed.
https://paste.pics/M3S76
https://paste.pics/M3S7Y
https://paste.pics/M3S87
https://paste.pics/M3S8B
Here is another example, when product availability wasn’t updated
https://prnt.sc/mra1XKnO39ZU
https://prnt.sc/XVLw0Z-I3j2F
https://prnt.sc/yVrlyl98i3iC
https://prnt.sc/7pCWGeXQlTAL
https://prnt.sc/SyGgeseIaz-2
Facebook pixel is installed correctly, I checked using the Pixel Helper extension. Also, we do not use any plugins for caching. Previously, synchronization was performed correctly, but I can’t say for sure after what it was broken

Yeah, it works now. I installed this plugin and was able to import my file:
https://www.ads-software.com/plugins/disable-real-mime-check/

• This reply was modified 3 years, 1 month ago by dandelion89.

Hey there! @3sonsdevelopment Is there any other way to bulk update sync status for products in Woocommerce?
I have the opposite situation:
for some reason, your plugin even sends private products or products with Draft status to Facebook. As far as I understand, I need to first switch the sync status to “Sync and hide”, and then after the products are hidden in the Facebook catalog, I need to exclude them from synchronization. But there is no “Sync and Hide” option in the bulk actions menu.
https://joxi.ru/vAW7JOCgbvgkAW
I’ve tried exporting and importing products with CSV, but I can’t import the file back. I get a “File not valid” error even if I don’t change anything in it. Perhaps this is due to the peculiarities of the Danish language.
Please help. Thanks in advance

Thank you for your reply @astriedsilvanie
Will this be fixed in new versions of the plugin or will I have to use version 2.x .x forever?
Сan I just install version 2.x.x over the current one and all my data will be restored automatically?
Or do I need to uninstall the plugin and install 2.x.x from scratch?
And where can I find the 2.x.x version to download?

• This reply was modified 4 years, 7 months ago by dandelion89.

Hi @gurumed ! have you found any solution to recover your data? I have the same problem ??

Hi
Did you get my email?