danezeq

3.1.27 works well
Version 3.1.28 doesnt work and gives the afformentioned error message.

thanks

Right now it shows perfectly because as i noted, i disabled the problematic widget.

try now please.

The problem occurs on firefox, not on chrome, on mobile platform only. Here is a screencast:

allset.co.il/temp/widget scroll issue.mp4

Right now i disabled this widget so if you’ll open the page now you’ll see another widget (WL: Product video gallery) that doesnt cauase this problem, but is not ideal to use.

Hey again. thanks for you answer.
I’m using the “Astra” theme. i tried with “hello elementor” theme also, and the it is still not solved.
Can you direct me what should i do?
i don’t know what is style/js

Thanks by advance.

Thank you, that didn’t do it for some reason.

No, i gave up.
it’s not resolved.
thanks for your tries anyway.

• This reply was modified 4 years, 11 months ago by danezeq.

thanks. i changed the theme and it solved it.

i tried to change and it’s still doesnt take effect.

in other words: i CAN change the button label, but not font, color background color, etc…

Thanks

The test e-mail fails.

here is the log:

Versions:
WordPress: 5.3.2
WordPress MS: No
PHP: 7.2.26
WP Mail SMTP: 1.8.1

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not authenticate.
Host: smtp.live.com
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.0.2k 26 Jan 2017
Apache.mod_security: No
SMTP Debug:

2020-04-01 13:32:40 Connection: opening to smtp.live.com:587, timeout=300, options=array ()

2020-04-01 13:32:40 Connection: opened

2020-04-01 13:32:40 SERVER -> CLIENT: 220 AM0PR0202CA0033.outlook.office365.com Microsoft ESMTP MAIL Service ready at Wed, 1 Apr 2020 13:32:40 +0000

2020-04-01 13:32:40 CLIENT -> SERVER: EHLO telavivinf.com

2020-04-01 13:32:40 SERVER -> CLIENT: 250-AM0PR0202CA0033.outlook.office365.com Hello [2a02:4780:8:a::11]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-STARTTLS250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8

2020-04-01 13:32:40 CLIENT -> SERVER: STARTTLS

2020-04-01 13:32:40 SERVER -> CLIENT: 220 2.0.0 SMTP server ready

2020-04-01 13:32:40 CLIENT -> SERVER: EHLO telavivinf.com

2020-04-01 13:32:40 SERVER -> CLIENT: 250-AM0PR0202CA0033.outlook.office365.com Hello [2a02:4780:8:a::11]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-AUTH LOGIN XOAUTH2250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8

2020-04-01 13:32:40 CLIENT -> SERVER: AUTH LOGIN

2020-04-01 13:32:40 SERVER -> CLIENT: 334 VXNlcm5hbWU6

2020-04-01 13:32:40 CLIENT -> SERVER: dGFwdXpnQG91dGxvb2suY28uaWw=

2020-04-01 13:32:40 SERVER -> CLIENT: 334 UGFzc3dvcmQ6

2020-04-01 13:32:40 CLIENT -> SERVER: dGFtRG9pdDMzNA==

2020-04-01 13:32:46 SERVER -> CLIENT: 535 5.7.3 Authentication unsuccessful [AM0PR0202CA0033.eurprd02.prod.outlook.com]

2020-04-01 13:32:46 SMTP ERROR: Password command failed: 535 5.7.3 Authentication unsuccessful [AM0PR0202CA0033.eurprd02.prod.outlook.com]

SMTP Error: Could not authenticate.

2020-04-01 13:32:46 CLIENT -> SERVER: QUIT

2020-04-01 13:32:46 SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel

2020-04-01 13:32:46 Connection: closed

SMTP Error: Could not authenticate.

Do you refer to the “error log” option that on the menu of the add-on?
if yes – it says it’s available on the pro version only.
or is there another log option i should pick?

Hello again.
do you mean checking if smtp is enabled on my outlook.com account? how can i check it?
the test mails are failed, except from one account, i as noted in previous message.

okay there’s a big issue with that.
the shorcode works, but after i close the elementor editor of the product page, and then opening it again, Elementor gives a ‘Preview Could Not Be Loaded’ Error
(https://docs.elementor.com/article/245-preview-could-not-be-loaded?utm_source=editor-panel&utm_medium=wp-dash&utm_campaign=learn)

if i turn off the wc catalog enquiry addon, i can open the editor.
if i remove the shortcode and then re-enable the addon, i can open the editor.

so that shortcode ruins and editor.