danieljohnstone

Hello,

I am experiencing a similar problem. I have created a custom checkout page using ShopEngine. The email form input is missing from the billing info in the checkout page in the browser (it is present in the Elementor editor). When I try to submit payment (in test mode), I receive a "billing email required" error message. However, there is no place to submit the email. I have tried disabling plugins with no success. Everything is updated. I am pasting the status report and error logs for WooCommerce below (apologies for the long post). Thank you for your help.

### WordPress Environment ###

WordPress address (URL): https://camptanneryarts.com
Site address (URL): https://camptanneryarts.com

WC Version: 8.6.1

REST API Version: ? 8.6.1

WC Blocks Version: ? 11.8.0-dev

Action Scheduler Version: ? 3.7.1

Log Directory Writable: ?

WP Version: 6.4.3

WP Multisite: –

WP Memory Limit: 768 MB

WP Debug Mode: –

WP Cron: ?

Language: en_US

External object cache: –

### Server Environment ###

Server Info: Apache

PHP Version: 7.4.33

PHP Post Max Size: 256 MB

PHP Time Limit: 120

PHP Max Input Vars: 3000

cURL Version: 8.2.1

OpenSSL/3.1.1

SUHOSIN Installed: –

MySQL Version: 5.7.44-48-log

Max Upload Size: 256 MB

Default Timezone is UTC: ?

fsockopen/cURL: ?

SoapClient: ?

DOMDocument: ?

GZip: ?

Multibyte String: ?

Remote Post: ?

Remote Get: ?

### Database ###

WC Database Version: 8.6.1

WC Database Prefix: wp_

Total Database Size: 58.89MB

Database Data Size: 54.94MB

Database Index Size: 3.95MB

wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_actionscheduler_actions: Data: 0.06MB + Index: 0.16MB + Engine InnoDB

wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

wp_cp_contact_form_paypal_discount_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_cp_contact_form_paypal_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_cp_contact_form_paypal_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_duplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_formmaker: Data: 0.30MB + Index: 0.00MB + Engine MyISAM

wp_formmaker_submits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_formmaker_themes: Data: 0.39MB + Index: 0.00MB + Engine MyISAM

wp_formmaker_views: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_ig_actions: Data: 0.02MB + Index: 0.08MB + Engine InnoDB

wp_ig_blocked_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ig_campaigns: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_ig_contactmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_ig_contacts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_ig_contacts_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_ig_contact_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_ig_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ig_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_ig_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ig_lists_contacts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ig_mailing_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_ig_queue: Data: 0.02MB + Index: 0.13MB + Engine InnoDB

wp_ig_sending_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ig_temp_import: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ig_unsubscribe_feedback: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ig_wc_cart: Data: 0.02MB + Index: 0.08MB + Engine InnoDB

wp_ig_wc_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_ig_workflows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ig_workflows_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_ninja_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ninja_forms_fav_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ninja_forms_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ninja_forms_subs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_options: Data: 27.10MB + Index: 0.10MB + Engine MyISAM

wp_postmeta: Data: 7.64MB + Index: 0.20MB + Engine MyISAM

wp_posts: Data: 3.22MB + Index: 0.12MB + Engine MyISAM

wp_sgpb_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_sgpb_subscription_error_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

wp_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_usermeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM

wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB

wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB

wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_wfBlockedIPLog: Data: 0.01MB + Index: 0.01MB + Engine MyISAM

wp_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfBlocks7: Data: 0.06MB + Index: 0.04MB + Engine MyISAM

wp_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfConfig: Data: 2.72MB + Index: 0.02MB + Engine MyISAM

wp_wfconfig: Data: 0.01MB + Index: 0.01MB + Engine MyISAM

wp_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wffilemods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfFileMods: Data: 6.51MB + Index: 0.77MB + Engine MyISAM

wp_wfHits: Data: 0.23MB + Index: 0.04MB + Engine MyISAM

wp_wfhits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfIssues: Data: 0.02MB + Index: 0.01MB + Engine MyISAM

wp_wfissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfKnownFileList: Data: 4.76MB + Index: 0.23MB + Engine MyISAM

wp_wfknownfilelist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfLocs: Data: 0.03MB + Index: 0.01MB + Engine MyISAM

wp_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wflogins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfLogins: Data: 0.19MB + Index: 0.05MB + Engine MyISAM

wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY

wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wfNotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM

wp_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfReverseCache: Data: 0.02MB + Index: 0.01MB + Engine MyISAM

wp_wfSecurityEvents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfstatus: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfStatus: Data: 0.15MB + Index: 0.06MB + Engine MyISAM

wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wp_wfWafFailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB

wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 305

customize_changeset: 23

custom_css: 2

elementor_library: 3

nav_menu_item: 9

page: 16

popupbuilder: 1

post: 44

product: 12

revision: 727

seedprod: 2

shopengine-template: 1

wpforms: 2

wpsc_cart_orders: 34

wp_global_styles: 3

wp_navigation: 1

### Security ###

Secure connection (HTTPS): ?

Hide errors from visitors: ?

### Active Plugins (10) ###

Starter Templates: by Brainstorm Force – 4.0.12

Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.23

Elementor: by Elementor.com – 3.19.2

Jetpack: by Automattic – 13.1.2

ShopEngine: by Wpmet – 4.6.2

WooPayments: by Automattic – 7.2.0

WooCommerce: by Automattic – 8.6.1

ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.8.1

Wordfence Security: by Wordfence – 7.11.3

WPForms Lite: by WPForms – 1.8.6.4

### Inactive Plugins (16) ###

Advanced Database Cleaner: by Younes JFR. – 3.1.4

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.1

All-in-One WP Migration: by ServMask – 7.80

All-in-One WP Migration File Extension: by ServMask

Inc. – 1.8

Better Search Replace: by WP Engine – 1.4.5

Contact Form 7: by Takayuki Miyoshi – 5.8.7

Duplicator: by Duplicator – 1.5.8.1

Popup Builder: by Looking Forward Software Incorporated. – 4.2.6

Speed Optimizer: by SiteGround – 7.4.6

Welcome to WordPress: by Starfield Technologies – 1.0

WooCommerce Order Test - WP Fix It: by WP Fix It – 2.2

WP Simple Shopping cart: by Tips and Tricks HQ

Ruhul Amin

mra13 – 5.0.3

ZillaLikes: by ThemeZilla – 1.0

ZillaShare: by ThemeZilla – 1.1

ZillaShortcodes: by ThemeZilla – 1.1

ZillaSocial: by ThemeZilla – 1.2.1

### Settings ###

API Enabled: –

Force SSL: –

Currency: USD ($)

Currency Position: left

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to Woo.com: –

Enforce Approved Product Download Directories: ?

HPOS feature screen enabled: ?

HPOS feature enabled: ?

Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore

HPOS data sync enabled: –

### WC Pages ###

Shop base: #997 - /shop/

Cart: #998 - /cart/

Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.

My account: #1000 - /my-account/

Terms and conditions: ? Page not set

### Theme ###

Name: Astra

Version: 4.6.5

Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme

Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### WooPayments ###

Version: 7.2.0

Connected to WPCOM: Yes

WPCOM Blog ID: 229515410

Account ID: acct_1Olw9a2EO8eVYnOW

Payment Gateway: Enabled

Test Mode: Disabled

Enabled APMs: card

WooPay: Enabled (product,cart,checkout)

WooPay Incompatible Extensions: No

Apple Pay / Google Pay: Enabled (product,cart,checkout)

Fraud Protection Level: basic

Multi-currency: Disabled

Public Key Encryption: Disabled

Auth and Capture: Enabled

Documents: Disabled

Logging: Disabled

### Admin ###

Enabled Features: activity-panels

analytics

product-block-editor

coupons

core-profiler

customer-effort-score-tracks

import-products-task

experimental-fashion-sample-products

shipping-smart-defaults

shipping-setting-tour

homescreen

marketing

mobile-app-banner

navigation

onboarding

onboarding-tasks

product-variation-management

product-virtual-downloadable

product-external-affiliate

product-grouped

product-linked

remote-inbox-notifications

remote-free-extensions

payment-gateway-suggestions

shipping-label-banner

subscriptions

store-alerts

transient-notices

woo-mobile-welcome

wc-pay-promotion

wc-pay-welcome-page

Disabled Features: customize-store

minified-js

new-product-management-experience

product-pre-publish-modal

settings

async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-21 09:43:23 +00:00

Options: ?

Notes: 74

Onboarding: completed

### Action Scheduler ###

Complete: 67

Oldest: 2024-02-12 09:43:14 +0000

Newest: 2024-02-20 18:42:24 +0000

Failed: 1

Oldest: 2024-02-12 09:44:11 +0000

Newest: 2024-02-12 09:44:11 +0000

Pending: 6

Oldest: 2024-02-21 11:19:38 +0000

Newest: 2024-02-26 10:21:41 +0000

### Status report information ###

Generated at: 2024-02-20 18:57:11 +00:00

2024-02-20T15:43:20+00:00 Critical Uncaught WCPay\Exceptions\API_Exception: Error: No account found for this site. in /home/customer/www/camptanneryarts.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php:2049?

2024-02-19T08:03:44+00:00 Critical Uncaught Error: Class 'WC_Payments_Admin' not found in /home/customer/www/camptanneryarts.com/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments-incentives-service.php:58?

Additional context

2024-02-19T08:03:47+00:00 Critical Uncaught Error: Class 'WC_Payments_Admin' not found in /home/customer/www/camptanneryarts.com/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments-incentives-service.php:58?

Additional context

2024-02-19T08:03:52+00:00 Critical Uncaught Error: Class 'WC_Payments_Admin' not found in /home/customer/www/camptanneryarts.com/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments-incentives-service.php:58?

Additional context

2024-02-19T08:03:57+00:00 Critical Uncaught Error: Class 'WC_Payments_Admin' not found in /home/customer/www/camptanneryarts.com/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments-incentives-service.php:58?

Additional context