danielsoli

Still no luck in recreating the problem?

Hi again.

i successfully upgraded to 1.9.12 and the issue is still there :/
I have no idea what this can be caused by.. hmm

Another sidequestion; When I try to open a new ticket and select a helptopic, the form for the helptopic doesn’t show.
I have a helptopic and form called New employee with fields such as name, title, department etc. None of those fields show up. I can choose the category “support”, then the help topic dropdown shows up. but when i choose from the help topic dropdown, no new fields are visible.

I will check again after the upgrade, but just wondering if this is something any other users have experienced.

We use php ver 5.6.19 if that can help with anything.

I will upgrade to osticket 1.9.12 over the weekend and come back to you with an update.

any updates?

Yup. ver. >= 1.9.5.1

NP. The site is under construction, so no hurry ??

osticket v1.9.8.1

Yeah it’s strange, cause it’s the only function not working preoperly. I can view the list, and all elements show. But when i try to view details for one specific ticket it shows “no such ticket available”.
Can it be something with the version?

Cool, looking forward to those features ??