danlester

Thank you for leaving your review, but it is unfortunate that you were unable to ask for help when the plugin didn’t work for you. Our support team is available by email at [email protected] and always happy to help!

When you activate the plugin, there won’t be any new menu or option for embedding the PDF – you can simply upload to your Media Library and embed just as you would with an image.

If you tried embedding the PDF in your page/post and it didn’t work for some reason, we would be very happy to help discover what could be preventing this on your site.

Again, please email [email protected].

Regards,
Dan

Google Translate:
Merci d’avoir laissé votre avis, mais il est regrettable que vous n’ayez pas pu demander de l’aide lorsque le plugin n’a pas fonctionné pour vous. Notre équipe de support est disponible par email à [email protected] et toujours heureuse de vous aider!

Lorsque vous activez le plugin, il n’y aura pas de nouveau menu ou option pour l’intégration du PDF – vous pouvez simplement le télécharger dans votre médiathèque et l’intégrer comme vous le feriez avec une image.

Si vous avez essayé d’incorporer le PDF dans votre page / message et que cela n’a pas fonctionné pour une raison quelconque, nous serions très heureux de vous aider à découvrir ce qui pourrait empêcher cela sur votre site.

Encore une fois, veuillez envoyer un courriel à [email protected].

Cordialement,
Dan

Thank you for your post.

If you haven’t already, please could you send this to our support team on [email protected] where they will be happy to help.

We aren’t able to pick up replies on the forum here.

Regards,

Dan

Thank you very much for leaving your rating. We really appreciate it!

Dan

Thank you for your post.

If you haven’t already, please could you forward this to the support team by email: [email protected].

We will not be able to pick up replies on this forum, and especially for premium support, posts may be deleted by wordpress moderators anyway. Sorry for any inconvenience, but I’m sure we’ll be able to help through the support email.

Regards,

Dan

Sorry for any confusion, and thank you for pointing out how it came across to you. The plugin remains in the directory because many sites still have it in use, and would like to keep it in place if it works for them.

But there are other plugins available that are more suitable for anyone starting a new project. I wouldn’t normally recommend using Google Doc Embedder if you’re not already using it! I hope that explains why we added the note that the ultimate plan is to retire the plugin.

The original author asked me to maintain the plugin in ‘housekeeping mode’, e.g. to respond to any security reports, which I have done, but have not been in a position to provide detailed support or updates.

I understand your concern that some plugins have been adopted by people who want to inject malicious code into your sites, but certainly wordfence and www.ads-software.com have been great at monitoring for that. All source code is publicly available so it is ultimately always possible to confirm any concerns about any www.ads-software.com plugins.

In particular, please remember that such scammers will normally have the objective of getting the plugin installed on as many sites as possible. In this case, we are actually discouraging fresh installs, which would be an unusual approach for a malicious plugin!

Thanks again for letting us know your concerns, and best of luck with the rest of your site.

Regards,

Dan

Thank you for taking the time to leave your review! We really appreciate it.

Great to hear you like the plugin.

Dan

Willy,

Thank you for your post. If you haven’t already, please could you email this query to our support team on [email protected]?

We will be very happy to help, but may not pick up replies on this forum here.

Regards,

Dan

Yes, please do email [email protected], including a link to the page on your site if possible.

You are seeing a ‘fallback’ link to the PDF because something on your site is conflicting with the PDF Embedder, preventing it from converting the link to the interactive version of the viewer. (As aehwp suggested.)

We may not pick up replies on the forum here, but will be able to help resolve the problem over email.

Thanks,

Dan

Thank you for your activity on this forum.

Just to explain more about why we are discouraging use of this forum for support, and believe we can offer a better service by email, I made some notes on your recent review here:

https://www.ads-software.com/support/topic/excellent-in-many-ways-just-a-couple-off-niggles/

As explained there, I may not pick up any further replies here, and in fact this thread may be deleted by www.ads-software.com moderators!

So please do also email with anything you’d like us to note: [email protected].

Regards,

Dan

Thank you for taking the time to leave your review. I’m pleased to hear you like the plugin in many ways, and really appreciate your feedback.

Please let me explain why we aren’t using the support forum actively, though, as it seems this has disappointed you.

Many other WordPress plugin authors find the support forum unworkable too, but there is no way to turn it off on www.ads-software.com. Some authors will direct you to their own custom forum instead – even if they are happy to provide ‘public’ threads on their own site, many authors tend to find them unworkable on the www.ads-software.com support forums.

The problems are:

– It is difficult for a team of support reps to manage support through the forum: there are no features for allocating tickets to particular reps, or even really having a sensible ‘inbox’ to process the latest posts.

– www.ads-software.com insists that support should not be provided for premium plugins on this site, and in fact the threads are often closed or deleted by forum moderators (not us – we don’t have such access, another example that we can’t really manage this forum as a ticket queue). So you may still find that your existing support threads are deleted if a moderator notices them.

– I appreciate that other end users could offer support, but (other than your recent activity – thanks!) it is most likely that our support team can help most quickly and accurately since we deal with these frequently, and crucially we can incorporate anything we learn back into the product. It is easy for other users to presume similar-sounding problems occur for the same reasons as it did for them, but in practice our knowledge of a wider range of possible causes will lead us to quicker resolutions.

– It may feel helpful to have publicly viewable ‘previous tickets’ to quickly identify repeat problems, but again we have no way to manage these in the forum, so they can be outdated quickly – and as above, may easily lead you in the wrong direction anyway. Instead, we offer instructions and a support FAQ (to cover all versions of the plugin – free and premium) on our site. Please do let us know by email if anything is missing.

I hope this explains why we are simply trying to intercept forum posts before they are potentially even deleted by moderators, and encourage support to take place in a channel where we can offer it quickly and efficiently. Marking posts as ‘resolved’ is simply to note that I have attempted to direct the user to these channels, and I’m sorry if that www.ads-software.com terminology feels dismissive of your outstanding problem.

Of course I appreciate any further feedback, and you are welcome to add further thoughts below if you wish. Please do also send them to our support email address ([email protected]) – for the reasons above, we may not see comments here, and if we fail to respond on this forum that will be why.

I will see if we can do a better job of explaining e.g. in the plugin description that the forums aren’t encouraged for developer-led support.

Thanks,

Dan

Thank you for your post.

If you haven’t already, please could you send this to our support team for their suggestions on improving your site?

Email: [email protected]

We will not be able to pick up further replies on the forum here, so please do email.

Regards,

Dan

Thank you for leaving your review! Very pleased to hear you are happy.

Dan

Thank you for your post.

Please could you get in touch with the support team directly by email on [email protected]?

It would be good to explain how the membership levels are implemented (e.g. which plugin).

We will be happy to help, but please do email as we will not pick up replies to the forum here.

Regards,

Dan

It’s great to hear you are pleased with the plugin and the support team! Thank you for leaving your review, and best of luck with the rest of your site.

Dan

Thank you so much for taking the time to leave your review! We are really pleased to hear you are happy with the plugin.

Dan