Daniel N. (woo-hc)

Hey @jazzytechy

Post SMTP: by Post SMTP – 2.1.3

Checking the screenshot you provided, it looks like your report was generated without a hitch and should have been delivered to your email. I would suggest reaching out to the Post SMTP plugin support since you are using the plugin to deliver the emails generated by your WordPress site.

WP Version: ? 6.0

Also, I would recommend updating your WordPress core to the newest version. Here is a guide on how to do it: https://woocommerce.com/document/update-php-wordpress/

Let me know how it goes!

• This reply was modified 2 years, 4 months ago by Daniel N. (woo-hc).

Hey @desaiadwait

I understand that you want to exclude out-of-stock items from syncing to your Google Merchant Center.

To exclude any of your products from syncing and showing from your google merchant center, go to your Google Listings & Ads Product Feed and toggle the Channel Visibilityoption to Don’t Sync and Show. You can read more about the plugins setting here: https://woocommerce.com/document/google-listings-and-ads-faqs/

Let me know how this goes!

• This reply was modified 2 years, 4 months ago by Daniel N. (woo-hc).

Hi @kirstensmitcreative

I see you have already started your own thread here: https://www.ads-software.com/support/topic/still-showing-sale-prices-since-sale-ending/

To get the issue individually resolved we will continue to engage from there, this is in line with the forum guidelines on posting on related threads / existing threads with similar issues.

Thanks!

Hey @kirstensmitcreative

I understand that your Facebook catalog still shows the sale price even after the sale has ended.

If your plugin is update and the issue persists, I would suggest resetting your products with the snippet provided in this documentation . Once your products have finished resetting you can disable the snippet.

How to add it? I recommend using the code snippet plugin

If this does not help, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Let me know how this goes!

Hey @kirstensmitcreative

Kindly create a new thread so that your issue can be looked at individually.
https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0

This is in line with the forum guidelines on posting on related threads / existing threads with similar issues.

Thanks!

Hey @steve34070

I understand that you have a pending action since your last update.

However, woocommerce_cleanup_draft_orders is meant to regularly clean up draft orders, this should not worry you! since it runs once a day and removes some clutter from the database. Here is documentation about these draft orders: https://developer.woocommerce.com/2020/11/23/introducing-a-new-order-status-checkout-draft/

Hope this helps!

• This reply was modified 2 years, 4 months ago by Daniel N. (woo-hc).
• This reply was modified 2 years, 4 months ago by Daniel N. (woo-hc).

Hey @iridium21

I understand that your cron is appending a cron event to your site URL.

I also tried deleting define( ‘ALTERNATE_WP_CRON’, true ); from wp-config.php but no luck there either.

Does setting the ALTERNATE_WP_CRON in your wp-config to false work? i.e. ( ‘ALTERNATE_WP_CRON’, false)

If this does not help, I would recommend installing WP-Control to manage your cron events. With the plugin, I would suggest deleting all the corn events, then deactivating all the plugins and reactivating them one by one until you find the plugin appending the cron event to the URL.

Hope this helps!

Hey @rodmci

First, I would recommend flushing your permalinks by going to Settings > Permalinks and then clicking “Save Changes”.

Also, inspecting the page https://ichorbrand.com/staging/blog/category/science/ with chrome console I see it throws a 500 error. I would recommend checking for any conflict with your theme or with another plugin if flushing the permalinks does not work.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`

Hope this helps!

Hey @malinerdal

This is what shows up when I try to connect the Add to cart-button to the product. It doesnt exist there: https://snipboard.io/AskVJa.jpg

Checking on this screenshot, it looks like you are using Elementor to set up a ‘custom Add to Cart’. Unfortunately, we only provide support to the WooCommerce core here thus you will have to reach out to Elemntor support for this.

Hope this helps!

Hey @khattab45

I understand that you are getting a 503 error.

This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let me know how this goes!

Hey @atakan1

I understand that some of your customers are assigned the same customer number.

Could you please share an uncropped screenshot of the customer number, you can blur your customer details? You can use the snipboard.io tool to share it.

Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hey @raniaatef

I understand you are having an issue when installing the plugin.

Could you please share an uncropped screenshot of where you are seeing the message? You can use the snipboard.io tool to share it.

Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

Hey @stevendigital

WooCommerce core does not come with an option on how we can rearrange the hierarchy of categories and subcategories on the all-product page, you could achieve it via custom coding.

For additional assistance on this topic, we recommend contacting one of the customization experts listed on the WooCommerce Customizations Page.
Also, if you are into coding, you can visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack, you could find help from the community of open-source developers for WooCommerce that hangs in there.

Thanks!

Hey @eccellenzatoscana

I understand that the new order’s email notifications aren’t being sent out.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Also, if any, please share a copy of any fatal error log found under WooCommerce > System Status > Log

Thanks!

Hey @interr0bang

I understand that you are getting an error even after setting up your payments for WooCommerce.

However, this error often occurs when your setup is complete. I would suggest checking through this document https://docs.woocommerce.com/document/payments/#section-3 to ensure that you have set up the plugin right.

Hope this helps!