Darshana

Hi @tmsn10,

Thanks for reaching out, and I apologize for the trouble! Please kindly know that the WP Mail SMTP plugin acts as a bridge between your WordPress site and your Gmail account through the Google API. If there’s an issue with sending emails, it is possible that your server is breaking the connection with the Gmail account you have created, or you may have reached the email sending limits of your free Gmail account.

To find more information, please check the WP Mail SMTP -> Tools -> Debug Events section to see if you can find any errors. For detailed instructions, please refer to:?https://wpmailsmtp.com/docs/how-to-debug-email-sending-issues-in-wp-mail-smtp/

In case you have reached the email sending limits of your Gmail account, I suggest configuring an alternative mailer on your site. You can view all the available mailers?here.

I hope this helps to troubleshoot the issue further.

Hi @lokmeup,

Thanks for getting in touch with the additional details! Our developers have requested the following information and have been asked to follow the instructions below.

1. Head over to WP Mail SMTP → Tools → Scheduled Actions.
2. Share the stats on the each tab (All, Complete, Failed and Pending)
3. Switch to the Complete and Failed tabs, and bulk-delete all occurrences.
4. Monitor your site again to see whether errors are no longer appearing in logs.

Let us know how it goes. Thanks!

Hi @analiaserafiniv,

Thanks for the additional details! ?It appears that your SMTP connection is being blocked by the server or email provider.

Please get in touch with your hosting/email provider support with the full error log and they should be able to assist you further.

In the meantime, you may try configuring an alternative mailer on your site.

I hope this helps. Thanks!

Hi @analiaserafiniv,

Thanks for reaching out! Please kindly know that the WP Mail SMTP plugin just bridges a connection between your WordPress site and your mailer service. This connection ensures that you are sending emails using an authenticated email account or domain, thereby increasing the chances of your emails reaching your recipient’s inbox.

Once you configure a mailer correctly, all of your website emails sent with the WordPress default wp_mail() function will be routed through your WP Mail SMTP configured mailer.

If you already have an email platform (such as your web hosting provider’s email, Google Workspace, or Microsoft 365) configured on your preferred domain “novartis,” you can use their SMTP settings to configure the WP Mail SMTP plugin using the Other SMTP mailer option. For detailed instructions, please refer to:?https://wpmailsmtp.com/docs/how-to-set-up-the-other-smtp-mailer-in-wp-mail-smtp/.

This means, you can configure the temporary domain as well using the novartis email platform and the domain change won’t affect.

Additionally, you don’t need an IP address to configure the WP Mail SMTP plugin, as your email provider will assign an IP address to your email server. You can request more information, such as SMTP credentials or other necessary details, from them.

I hope this helps. Thanks!

Hi @ashloni,

We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.

Have a great day!

Hi @tsalwa,

Your 5-star review for the WP Mail Logging plugin has made our day!?

We’re thrilled to hear that our plugin is working exactly as expected for you. 

Thank you for your continued support!

Hi @nettlraj,

Thank you for the great review of the WP Mail Logging plugin.

We’re so glad that our plugin has been valuable and easy to use for you. 

Thank you again for sharing your experience with others! ??

Hi @roy3r,

We’re excited to hear that the WP Mail SMTP plugin is working out well for you!?

Thank you for sharing your positive experience with others by leaving a 5-star review. 

We look forward to continuing to provide you with excellent service.

Hi @srcwpwoo,

Thank you for leaving a 5-star review for WP Mail SMTP plugin.

We’re so glad that our plugin has made your WordPress experience smoother and more efficient. 

Your feedback is greatly appreciated!

Hi @infoszlawde,

Thank you for taking the time to leave that review.

We’re glad to hear that the WP Mail SMTP plugin is working out well for you.

Have a good one ??

Hi @jennifervdz,

Thanks for taking the time to share your review and rating! We’re thrilled to know you’ve found the WP Mail SMTP plugin helpful.

Have a great day!

Hi @sadettinkoc,

Thank you so much for your kind words!

We hope you continue to have a 5-star experience.

Hi @alexeysynkov,

Thanks so much for taking the time to leave that review!

We’re glad to hear that the WP Mail SMTP plugin works well for you.

We hope you continue to have a 5-star experience ??

Hi @cosmicmadesol,

Thanks so much for leaving that review!

It’s great to hear that you’re enjoying the features of the WP Mail SMTP plugin.

We hope you continue to have a 5-star experience ??

Hi @kkarl,

Thanks for reaching out! You can use a free Gmail email address to configure the Google Workspace / Gmail mailer on your site.

It’s possible that your email address is not a Gmail account. You might have a Google Account that is not a Gmail account (for example, if you use the account for YouTube but have never enabled Gmail).

Also, you can try disconnecting the account from WP Mail SMTP by clicking the “Remove Connection” button and then reconnecting it.

If you have a different Google account, try re-configuring it using that email address.

I hope this helps. Thanks!