Darshana

Hi @webreneszansz,

Thanks for getting in touch! Once you configure a mailer, make sure to update the “From Email Address” on the WP Mail SMTP -> Settings page using your WP Mail SMTP authenticated email address.

Then to check your email deliverability score, you can send a test email (WP Mail SMTP -> Tools) to the email address displayed on this tool. After that, check your report.

You can then share that report with your email provider, and they should be able to assist you in configuring the necessary DNS records (SPF, DKIM, DMARC) correctly for your domain.

I hope this helps. Thanks!

Hi @martinmaurer,

I apologize for the inconvenience caused!

Are you also using any caching or performance plugins on your site? When you have a moment, please provide the following information. This will help our developers investigate the issue further.

1. The mailer that you have configured using the WP Mail SMTP plugin.
2. Please provide a list of the plugins currently installed on your site (you can copy the plugin list from WordPress Tools – > Site Health -> Info -> Active Plugins area.)

Once we have more information, we should be able to assist you further.

Thanks!

Hi @gdempsey,

Thank you so much for leaving that review!

It’s great to hear that you’ve found the WP Mail SMTP plugin is reliable and works well for you.

We hope you continue to have a 5-star experience ??

Hi @hairbykikky,

Thank you for taking the time to share your review and feedback!

We are thrilled to hear that the WP Mail SMTP plugin improved your email deliverability.

Have a good one ??

Hi @webreneszansz,

Thanks for reaching out! Please kindly know that the Default PHP mailer is the method your site uses to send emails when the WP Mail SMTP plugin is not set up.

Generally speaking, it is not recommended to use the ‘Default’ (PHP) mailer because your emails will not be authenticated and your email deliverability may be low enough that your emails will end up in spam folders or might not get delivered at all.

When you get a chance, please configure a mailer on your site to deliver your WordPress email notifications. In case it helps, you can see all the available mailers from here.

I hope this helps. Thanks!

Hi @ashloni,

Thanks for reaching out! First of all, please check the Brevo email log to see if those emails have been recorded on their end and check the status (delivered, failed, blocked, etc.). If it helps, please refer to this guide. Then, you may get in touch with Brevo support to find out more details.

If you don’t see the email logs, make sure that you have configured the Brevo mailer correctly by following this guide.

Then, to troubleshoot email sending issues, please follow this guide.

I hope this helps. Thanks!

Hi @kostyak,

Thanks for reaching out! By default, your WordPress email notifications will be sent to your WordPress administrator email address. You can change the administrator email address under the WordPress -> Settings -> General area. You can set your preferred email address as your WordPress admin email.

Additionally, it appears that you’re using the WPForms plugin to create your contact form. If it helps, please refer to this guide on how to set up email notifications for that particular form.

I hope this helps. Thanks!

Hi @lokmeup,

Thank you for your patience!

Based on the information you’ve shared, it seems that you are running Action Scheduler as a standalone plugin.

Please note that most plugins, such as WP Mail SMTP, WooCommerce, and WPForms, include the Action Scheduler library. This means you typically don’t need an external plugin to manage scheduled actions and tasks.

Could you please try deactivating the Action Scheduler plugin on your WordPress site to see if that resolves the issue?

Let us know how it goes. Thank you!

Hi @dsawyers,

Thank you for getting in touch, and I apologize for any confusion!

Please kindly note that the webhooks functionality is available only in the Pro version.

Thank you for your understanding!

Hi @lokmeup,

Thank you for providing the additional details!

I have shared the information with one of our developers and will update you as soon as I receive more information from them.

Thank you for your patience in the meantime!

Hi @kemmieg,

We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.

Have a great day!

Hi @amfahadsafi,

Thanks so much for taking the time to leave that review!

We’re glad to hear that the WP Mail SMTP plugin works well for you.

We hope you continue to have a 5-star experience ??

Hi @ermyas,

Thank you for taking the time to leave a review! We hope you continue to have an awesome experience using the WP Mail SMTP plugin.

Enjoy!

Hi @sergibosch,

Thank for taking the time to provide your feedback!

When configuring the Other SMTP mailer option, you need to use your preferred email address (SMTP Username) that you’d like to authenticate with the WP Mail SMTP plugin. The password should be the email account’s password, which you will use as the SMTP password.

If you have any questions or need assistance, please don’t hesitate to reach out our support. Thanks again!

Hi @lalvumia,

Thank you so much for your kind words!

We hope you continue to have a 5-star experience.