dave10001

Same issue. It sent the first notification but no others that followed.

No, it was Tribulant. The system had blocked me for a time period (not using another autoresponder on wordpress at the moment). Okay, enough said. I hear you loud and clear. Your staff member today was more helpful toward a resolution. Prior to this, it was pretty frustrating having to wait an additional day for each reply when your other team member simply didn’t have the answer I was looking for. I finally was able to get the matter resolved because your staff member today was willing to reply with clarifications.

• This reply was modified 1 year, 10 months ago by dave10001.
• This reply was modified 1 year, 10 months ago by dave10001.

We found it particularly interesting that you blocked us (a paying customer) from accessing your support page just after we left this review.

The rating was intended to apply to our overall experience with the plugin, the quality of the instructions, customer service (or lack of), and logging in to the support page (which we were recently blocked from due to your system).

Regarding “You can also reach out to us via our support page on your website”… we are familiar with that option and have utilized it. However, the experience has been less than good when doing so. Only about half of our inquiries have been replied to and the quality of the responses was only fair. As of this writing, even our last inquiry was never responded to. We would have a difficult time recommending a service to others with these issues prevailing. Thank you.

Repeatedly, I am having an issue with a menu item not showing up. In the menu admin area, it saved just fine. However, one item keeps disappearing on the site menu. When I go into admin and click save again (making no changes), it temporarily fixes. Then it disappears again. Not a browser issue as it occurs on others. Thanks for any input.