daveatcos

I think the items in question were created after the setting, however I cannot be sure of that. I will monitor the situation. Regards, Dave

I should add we are at version 6.5.1

As a further update, the import I did this morning worked fine first time. However when the issue occurred some years ago, it was intermittent then.

To add, I notice 3 of the events appear twice in the database after the 3rd export, only one of each show in the calendar

Hi Abz @abzlevelup

Clearing both local and server cache made no difference, but following your last message, flushing the permalinks seems to have done the trick. That was several weeks ago and I haven’t seen the issue since, though it was very intermittent, but I’m hopeful that it is now resolved. Thanks for your help, best wishes, Dave.

Hi Abz

As of this morning the prev / next month problem was still present and additionally clicking on the events produced a page not found error which happens less often, but only when the other issue is present. All other links on the site were fine. A friend suggested resaving permalinks and that has resolved it for now though I’m not convinced it won’t happen again, but it might give you a clue as to what the root cause is. Regards, Dave.

Hi Abz

Issue is occuring this evening. I have cleared both site cache and my browser cache. Using my phone produces the same result.

Regards
Dave

Thanks Abz

It seems to be working fine the last few days, but I will monitor as sometimes it goes for a week okay and then starts playing up again for a few days. Very strange.

Best wishes
Dave

I would add to my last comnment that I have also reported the issue to 123-reg, our hosting provider and they can see no log errors at the time of the problems. Regards, Dave.

Hi Abz

The month selection problem did happen on a couple of days early last week, but not the page not found issue. I believe that was after the update to 6.0.4 . However it is very intermittent and it is working fine today. Regards, Dave.

Hi Support team

Is there any update on this ? The problem is still occurring

Regards
Dave

Hi Abz

I have used the test data generator and that was successful.

However, I have now found the cause of the problem. When I tried importing the csv files again, I noted in the preview window that some of the fields were set to “Do not import” at the dropdown and populating those fixed it.

Apologies for my not noticing this before and thank you for all your efforts in trying to help me fix the issue which can now be closed.

Best wishes
Dave

Okay

I only opened a new issue as no-one had viewed or replied to this thread and it had slipped down the list. I’ve replied to the other one, this one can be closed. Regards, Dave.

Hi Abz

I don’t believe it is a format issue as the same csv imports fine on our main site and has done so for all previous versions of The Events Calendar. Both sites are currently running 6.0.1.1

The site where the problem exists is our test site and I need to get a lot of data into it in order to test the migration to the new database. I have never tried a csv import into this site before recently, so I have to assume that it has probably never worked on this site.

I have retried the same csv and other csv files several times, the same result

Regards
Dave

Hi, apologies for the delay in replying Geoff

I have done as requested and the result is still the same error.

Regards
Dave