Well, that was a good read!
I always read one star reviews rather than five star, as they tend to give a more complete view of a product/service (as long as you’re willing and able to read between the lines where necessary).
The conclusions I draw from the above are:
a) Trillium is a vexatious complainant
b) David Anderson is quite good at handling complaints
c) Updraft Plus is probably quite a good product and the support is probably excellent
d) bonus point – Trillium needs to learn the difference between allusion and illusion
Anyway, the reason for this comment (apart from the provision of a bit of moral support to someone who, based on his responses to other criticisms of this plugin, takes quite a lot of time to reply to people who often don’t really deserve it) is to note that I came looking for a backup plugin after repeatedly being shown a message from VaultPress in my WP dashboard. Having read this thread and done my own research, I now know that many of the large scale hosting services offer free, automatic backups as standard. Personally, I use Bluehost and they appear to backup everything every day!
However, if I were going to use a backup plugin, it would now be Updraft Plus.
