daverob

Hi Deblyn

Many thanks – did that and it appears to be working again

Best regards
Dave

nope – still broke at this end too.
Most frustrating – it’s good but it’s the only one – the ONLY one – that keeps giving me problems.

I have exactly the same issue with lymmwinecircle.co.uk. The only events menu items visible are Tags, Settings, Help and Events add-one. Missing are Events, Add new, Events Categories, Venues, Organisers and Imports. The calendar itself though is visible on the website.

5.0.2 did not work properly either – I was previously asked to send a backup which I did but never got a response. I reverted to 5.0.0.2. I decided to upgrade to 5.0.3.1 which I now regret. I’ll leave it in its non functional state for a short while before I revert hoping for some help this time, otherwise it looks like Corona Virus lock-down will give me enough time to find an alternative plugin (which I would prefer not to do – I like this one).
Dave

• This reply was modified 4 years, 12 months ago by daverob.
• This reply was modified 4 years, 12 months ago by daverob.

Thanks @cbutlerjr – all working now.

Best regards
Dave

I had the same problem. Revert to 5.0.0.2 worked for me in regard of the menus. The calendar itself also vanished from web page – I upgraded views to new version to cure that but to be honest I found the old views better. Might revert that too.

Sorry, just to be clear, the problem I reported above is NOT solved by 3.3.2.1 – it is present with that version. Just tried again, have rolled back to 3.3.1.
Dave

Similar problem here. Have rolled back to 3.3.1.
Specifically I have a private page with download links on it. After update the page is blank when I edit it but displays correctly when I view it. Reverting to 3.3.1 made it appear again when editing.
Dave

Hi @liuvic

You might want to check to see if the latest update has cured the fault for you too.
https://www.ads-software.com/support/topic/loopback-problem/

Dave

The bug fix in version 2.9.93 labelled “Improved session management” seems to have cured the fault – REST API and loopback now show no errors. Also I had not noticed but the error report on “Background updates” labelled “A plugin has prevented updates by disabling wp_version_check() has also now been cleared.

I’ll do some more testing to make sure but that looks like it.

@liuvic you might want to retest and see if it has resolved your problem too.

Regards
Dave

Hi

I’ve updated to the new build, but that has not resolved the issue. Loopback is still being blocked by the plugin and REST API is compromised.

Your release notes imply there was a conflict with health check but it’s more than that. It affects other plugins. For me, healthcheck still shows the problem too.

I still have the example files that show the problem if you want it.

Regards
Dave

• This reply was modified 5 years, 11 months ago by daverob.

Hi

I found your reply most confusing.

You previously said you do not see the issue and you asked how you can reproduce it.

So as I said, I put together a set of files that is a complete working wordpress site that shows the problem and offered you the files.

Now you say again you do not see the issue and ask the same question again – how can you regenerate the issue.

I will contact you separately via the support email address but in summary you can reproduce the issue by loading up the files I have onto a server and importing the database files, then modify wp-config as needed, change your routing information so that references to my website route to your server, log on to the dashboard and run healthcheck.

Best regards
Dave

Hi @w3eden

Are you able to help take a look at the loopback problem?

As reported last week, I have a set of files that comprise a complete working wordpress site plus the database that show the issue. Size zipped is about 100Mbytes. I have redacted membership information etc.

The issue is that when the plugin is activated and all other plugins other than Health Check are disabled, REST API and loopback tests fail with a timeout, whereas with all other plugins activated and download manager disabled, both tests pass.

WP 5.1.1, twenty seventeen theme. The files were extracted from the live server (php 7.2.16, MySQL 5.5.60, Linux, Apache) and loaded onto Ubuntu running under VM Workstation Player 15 under Windows 10 (php 7.2.15, SQL 5.7.25, Ubuntu 18.04.2 LTS, Apache 2.4.29).

The problem exhibits on both systems.

Dave

I’ve not seen a massive slowdown but there is one.

I do however see other issues – other functions can fail due to the lack of loopback. I had to put in place the alternate cron fix just so things like Updraft will run but it’s not a good solution.

At least I can reliably reproduce the fault with the files I have – problem is finding the error!

Dave

Ok, I have a set of files ready if you want them

Dave

strange response to the question but here goes…

Ok, I have set up an installation of ubuntu running on VMware player 15 and pulled the files from the website including the database. It still shows the problem. Still shows the problem even if I disable every other plugin except WPDM and health check & troubleshooting. Specifcally with just WPDM enabled both REST API and loopback both timeout. “Error encountered: (0) cURL error 28: Operation timed out after 10002 milliseconds with 0 bytes received”. With every other plugin enabled and download manager disabled, REST API and loopback pass.

What would you like? If I strip out all membership data (as far as I am able) would you like the files? the VMware player image? The latter is a tad large at 40 Gbytes I’m afraid. Alternatively do you have any suggestions for how I might try to diagnose it.

Thanks in advance
Dave

• This reply was modified 6 years ago by daverob.
• This reply was modified 6 years ago by daverob.