David987

Hi again guys.

Sorry I have been dark over the weekend – Family time.

I have reinstalled Salient and WordPress using FTP and now:

– I do not get a fatal error message BUT…..
– When I click Pages —> All Pages I get a complete list (So far so good). However, when I click ‘Edit’ for the page I want to edit, the entire right hand frame goes white instead.

ok that happened first time. I tried to edit a different page and got this error after the whole page went white:

Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 1024 bytes) in /home5/dermalsk/public_html/wp-content/plugins/js_composer_salient/include/classes/shortcodes/vc-tta-accordion.php on line 421

This is very weird to me. I would have thought a complete ‘reinstall’ for all intents and purposes would have fixed things???

Hi Rajan and t-p. Thanks for your thoughts.

I renamed the directory and reinstalled Salient and got to the page menu (ie I can see all website pages) but when I click edit I just get an empty white box where the drag & drop options for the page are supposed to live. There is this error at the top of the page:

W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home5/dermalsk/public_html/wp-content/advanced-cache.php.W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home5/dermalsk/public_html/wp-content/db.php.W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home5/dermalsk/public_html/wp-content/object-cache.php.

Also, I noticed that some of my plugins are now due an update. I tried to update and get the same error message.

I should also edit that with that folder under it’s origional name, I get exactly the same error – I can see the pages to edit, but get a blank edit box.

Thanks for your ongoing help ??

• This reply was modified 8 years, 4 months ago by David987.

Ok. I found the logo. It is under “Salient —> Header Navigation”.

The logo is linked and should appear as the theme I am editing is “Salient Child”. If I switch over to “Salient” I loose the phone number below the menu bar (But I did find out how to get rid of the search function).

Still need help with the logo though because as far as I can tell it should be there!

Infuriating!

Hi Johanna,

Thanks for that. I looked there but couldn’t find anything obvious (I did not create the website), but did find that we are using “Salient Child” as a theme, and that if I switch over to “Salient” it appears again. The problem with that is that a ‘search website’ function appears, and we don’t want it active (It appears as a magnifying glass in the top right, at the end of the menu).

I have switched it back off for now and am looking further, but if anybody else has an idea, that would be great!

Thanks ??

Cool. Now all sorted. Thanks for the advice on the other forums guys ??

Thank you. I have raised a ticket with them ?? If you guys have any more ideas, I am willing to give them a go as well. I have re-installed WordPress 4.5 and updated all the sub-programs I have installed too. No joy.

Oh and yes. We are using the salient theme.

When you say raise a ticket, do you mean post as an issue in the themes and templates forum?

Silly question I know, but totally don’t know how to raise a ticket and that is all I can think of what you mean.

Thanks,
David.

Hi Bukge,

Thanks for that.

I managed it in the end, but not exactly the way you suggested. You pointed me in the right direction though!

yay! Sorted! ??

Thanks Alexander. I looked in the header for the phone number details and changed it that way. Took a bit of finding, but all worked out ok in the end ??

Thanks again.