davidcom

Great. Thanks again!

Thanks @dudo! I’ve updated those 2 files.

Question: will the problem come back when the plugin has a future update and those files get overwritten?

Thanks for the reply. I’ve tried adding the code, but the chat box is still showing on the page. Can you confirm that the below code is what I’m supposed to add?

<script type="text/javascript">
  var _smartsupp = _smartsupp || {};
  _smartsupp.key = 'MY-KEY-ENTERED-HERE';
  _smartsupp.hideWidget = true; // use on specific pages
  _smartsupp.hideMobileWidget = true; // hide chat box on mobile devices
  window.smartsupp||(function(d) {
    var s,c,o=smartsupp=function(){ o._.push(arguments)};o._=[];
    s=d.getElementsByTagName('script')[0];c=d.createElement('script');
    c.type='text/javascript';c.charset='utf-8';c.async=true;
    c.src='https://www.smartsuppchat.com/loader.js?';s.parentNode.insertBefore(c,s);
  })(document);
</script>

Do I need to insert this code on the specific page where I want the chat box to be hidden?

• This reply was modified 5 years, 1 month ago by davidcom.

Thanks so much! That worked!

Hey thanks again @pipdig. Here’s a link to a gravity form page on my site:

https://members.vestright.com/test-gravity-form/

Thanks for the reply @pipdig. Here is a link to a page using your plugin -> https://members.vestright.com/help-desk-test/

Also, below is a link to a screenshot of my current Contact page, which was built using Gravity Forms. Notice that Gravity Forms inherits the font and font size from the theme. So the boxes are bigger and match our branding better.

https://drive.google.com/file/d/10yGWcpt3o_6llJyEli2IPo0hoTIViskA/view?usp=sharing

Thanks again!

Hey thanks so much!! You now have one more 5-star rating!! ??

Looks like I’ve fallen victim to the same issue. I updated to GFD 4.1.3, with latest GF version 2.3.4 and now I’m getting “This form does not have any entries yet.”

I’m using PHP 5.6.38, for what it’s worth.

Rolling back to version 3.8.1 got the entries back displaying.

Looks like this has been going on for at least 6 months. Is there not any solution yet?

Further to my initial post -> even when I turn the conditional confirmations off, they are still being displayed.

When I deactivate the Sticky List plugin, the conditional confirmations work as intended. When I reactive the Sticky List plugin, the problem starts again.

I’m using the newest Version 1.5.1

Well, I did a bunch of testing. I figured out the following:

I have 12 items in my custom taxonomy. There were two that were never recorded with the tickets (always failed). The other 10 always successfully recorded. Here is the list along with the results (they’re in French):

• Administratif – SUCCESS
• Cours – Problème de comportement participant – SUCCESS
• Cours – Problème de niveau dans le cours – SUCCESS
• Cours – Problème pendant le cours – SUCCESS
• Facturation Client – SUCCESS
• Planning – NOT RECORDED, EVEN AFTER MULTIPLE TICKET SUBMISSIONS
• Procédure – SUCCESS
• RH / Paie – SUCCESS
• Comportement Salarié – NOT RECORDED, EVEN AFTER MULTIPLE TICKET SUBMISSIONS
• Salles et équipement – SUCCESS
• Support Pédagogique – SUCCESS
• Système d’information – SUCCESS

So for the two items that that were not being recorded (“Planning” and “Comportement Salarié”), I tried the following:

1. Changing the slug – didn’t work, still not recorded with ticket creation
2. Deleting and re-adding the item – this worked for “Planning” (Planning is now recorded with the ticket creation), but it did not work for “Comportement Salarié”
3. Changing the name – this worked for “Comportement Salarié”. I deleted it and created a new taxonomy with the name “Salarié – Comportement”. Oddly, this worked. This item is now being recorded with the ticket creation.

Any ideas on why the plugin was behaving this way? Took a lot of testing and troubleshooting to finally get it working (2 hours of testing). I’d like to figure out the reason, so I can move forward with this plugin on other sites. But the bug I was experiencing is worrying.

A final note, below are two sets of code that I added to the functions.php file of my child theme. Could you confirm that it is correct?

/**** This code creates the 'Origine Options' option in the "Tickets" submenu  ****/
wpas_add_custom_taxonomy( 'my_custom_origines', array( 'title' => 'My Custom Origines', 'label' => 'Origine', 'label_plural' => 'Origine Options' ) );

/**** For Awesome Support Ticket creation, make Origine category mandatory ****/
add_filter( 'wpas_get_custom_fields', 'wpas_make_product_required' );
/**
 * Make the products field required
 *
 * @param array $custom_fields Registered custom fields
 *
 * @return array
 */
function wpas_make_product_required( $custom_fields ) {

	if ( isset( $custom_fields['my_custom_origines'] ) ) {
		$custom_fields['my_custom_origines']['args']['required'] = true;
	}
	return $custom_fields;
}

Thanks again.

Hi wfalaa. Thanks for the info. Please let me know once the update has been completed.

I am having the same exact issue. I have clients who have been unable to upload files to a Gravity Forms form I have on one of our sites. Clients are reporting the -200 error when trying to upload documents to the Gravity Forms multi-file upload field. The issue goes away when Wordfence is deactivated. As with the original poster, mantonio77, it doesn’t happen with all clients. However, for the clients it does happen to, they are on various different computers, OSs and browsers (Macs, PCs, Chrome, Firefox, etc.).

Can someone give some input on this issue? In the meantime, I’ve had to leave Wordfence deactivated, as the forms working correctly take precedence. But I would obviously prefer to be able to use both plugins.

• This reply was modified 8 years, 1 month ago by davidcom.

Thanks for the answer. I look forward to hearing from you.

I confirm: The close button doesn’t work in Chrome Version 49.0.2623.87

Any chance of fixing this?

Hi jhanten. My directories broke and I came to this forum. Thanks for posting on the problem.

Would you have any way of sending me the earlier version of the plugin? I don’t have it. My address is [email protected]

Thank you!