davidlillo

?? Resize the float button

.joinchat { --s: 50px;}

I have checked and you have custom css in your Child Theme. Remove all the css you have placed so that the plugin can be viewed correctly. And don’t lie to the doctor ??

The button appears in mobile, the problem is that you have another plugin that overlaps.

Hi, have you entered custom CSS?

Remove the label “right: auto;”
Check out this documentation that may be of help to you: https://join.chat/en/tricks/css-tricks-for-join-chat/

By “bounces” we mean real users who come to your website from searches, campaigns, etc. and are not really valuable leads for your brand. This usually happens with part of the traffic of any website that receives enough visits. The problem with these visits is that they click on the floating button and write by WhatsApp, in most cases they think they are contacting another website, another service or another person. In any case they are not bots that usurp the phone of another person, this in WhaytsApp does not happen at the moment.

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We have been suffering from this for years, whenever the traffic increases the access to the WhatsApp channel fills up with “bounced” users. We recommend you to use a Chat Funnel to qualify the leads, and only let the really valuable ones into the WhatsApp channel. You can do it as we do, here you can buy ChatFunnels https://join.chat/en/premium/chatfunnel/

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We will implement in future versions an option to obfuscate phone number.

Best regards my friend

Hi @vicaro

In order to have WhatsApp analytics you need to use the API and create your own analytics environment, read more here: (https://developers.facebook.com/docs/whatsapp/business-management-api/analytics/)

You can also choose to use an external service from a WhatsApp Business Solution Providers (BSP) to provide you with these statistics, we at Joinchat use Trengo.

Revisa la documentación: https://join.chat/es/docs/traducciones/

Hi again.?The button does appear on the main page.???

No problem, best regards and we’ll be here for whatever you need!
Buona giornata ??