davidovic123

Hi @qtwrk,

Here is the report number: LUMHZDPM

Thank you,

Hi @hjogiupdraftplus,

It works. But the problem is that it adds extra space that isn’t needed and makes the page longer.
Is there any way of getting rid of this band at the top of the screen?

Thank you in advance,

I’d just like to add that I didn’t quite understand your screenshot, the elements displayed there were not found in the wp_options table.
I did an aio search, but nothing was found.

Hi @hjogiupdraftplus,

The exact background color is #404040

I didn’t find this color.
For .aiowps-site-lockout-box it covers only the box, not the screen.
I used .aiowps-site-lockout-body to set the background to white, but as you’ve seen, it doesn’t cover the whole screen. There’s a grey bar at the top.

Here’s an HTML file of the page for you to inspect.
https://filetransfer.io/data-package/ZTIv8mQt#link

Thanks,

Hi @hjogiupdraftplus,

I followed your steps:

1/ removed the plugins files /wp-content/plugins/all-in-one-wp-security-and-firewall
2/ removed {tableprefix}_aiowps
3/ remove from wp_options having “aio” (checked but no exits)
4/ removed from .htaccess all code between:
“BEGIN All In One WP Security”
“END All In One WP Security”
5/ wp-config.php. , htaccess, .user.ini dont’t contain aios
6/ removed aios-bootstrap.php from the root
7/ removed the wp-content\uploads\aios\firewall-rules\settings.php (I removed all aios folder)

But I can’t regain access!

The urls website.com/wp-admin or website.com/wp-login don’t work anymore. The screen displayed is blank!

How to regain access?

Hi @qtwrk,

I asked the hosting company to whitelist the IPs and was told that this was not allowed on shared servers.

I’d like to ask you about this 520 error message that appears, and we have to update the server IPs to remove it.

Does it appear because I’m using your DNS OR does it appear because I’m using your CDN?

Thanks,

Hi @qtwrk,

I referred to your page:
https://www.quic.cloud/docs/onboarding/adding-quic-cloud-ips-to-allowlist/

But I have no idea how to do it.
As far as I know, I don’t have access to your LSWS.

Should I check with the host? Because in my opinion, they’re the ones who should be updating the “whitelist IPs”.

The host has chosen to use your LSWS servers. I think you should have a contract with them for this use.

Hi @qtwrk,

1。 please try click “refresh domain key”
I refreshed the domain key, but it failed. I also refreshed the page.
See the message :
https://www.screencast.com/t/n3QyKnHcY4p

Note: For other websites, the domain is displayed correctly, but not for this one.

2。Did you mean the warning in “General” ? or which warning you refer to ? a screenshot of it will be helpful
Yes, I was referring to the warning in the “General” tab. Just under the “Main Domain”.
A screenshot has already been provided above.
Here it is:
https://www.screencast.com/t/CJwcyp52J

Because the website runs on the Lite Speed web server. It assumed that these IPs were automatically whitelisted.
An extract from your documentation here:
https://www.screencast.com/t/ve9JB6IKW3DB

Thank you,

Hi @hjogiupdraftplus,

Thanks for your reply,

I’m finally going to display the message normally.

To do this, I’ve set the background to white, but I still have a black band that continues to display above the screen.
See this video :
https://www.screencast.com/t/KgVqJVUnAVd

How to remove this black band?

Thank you very much,

Hi @amimulihsanmahdi,

Thanks for your reply,

1/ The From Email and the user name is same….
I put the email address both in “From Email” and in “From Name”. But the email is not sent!
The same error message appears.

2/ Store the access keys in DB instead of config file
I saved the keys in the database instead of “Config file”, but still the email is not sent with the same error message.

3/ Check if firewall/security plugin is making a conflict
The security plugin I have is the same as the one on the other websites where SMTP works. So there can’t be any conflict.

I followed the same installation procedure on the other websites where it worked, but for this site it doesn’t!

Hi @ghernkadence

It works. In fact, I had put in a custom anti-spam code that caused the moderation message not to be displayed and sent the comments directly to spam.
Once removed, it works again.
Sorry for the inconvenience.

Hi @amimulihsanmahdi ,

Thanks for your reply.

1/ Check if the user name and From Email is same.
They are not identical. The From Email contains the email address created for this website. The Name contains the name of the website.

2/ Check if you have selected the right port for the connection.
The SMTP port is set to 465, and I’ve checked SSL.

3/ Check if you have selected the right host name.
The SMTP Host contains the name of the outgoing server provided by the host.

Authentication is defined in the wp-config file: Email address and password.

The configuration is the same as for the first working website. I don’t know why this isn’t the case for the second one!

I also set the email Routing to “Local” in cPanel.

Thanks,

Hi @chitocamacho ,

The recent code works well as is. But I tried “line-height” and it works great.
Thanks a lot for your help.
You’re awesome.

Hi @chitocamacho ,

The line height part of the code doesn’t seem to work:

.primary-sidebar .collapse-sub-navigation .sub-menu .drawer-nav-drop-wrap>a{
padding-top:0.3em !important;
padding-bottom: 0.3em !important;
}

See the screenshot:
https://www.screencast.com/t/sTsWixZdIHN

How can this code be corrected so that line heights can be set both:

• for items in the dropdown menu;
• and for menu lines in general?

Thanks a lot,

• This reply was modified 1 year, 6 months ago by davidovic123.

Hi @chitocamacho ,

Actually, the site is on a local server under developpement.

I created a secondary menu and implemented it in the navigation menu widget.
like here: https://www.screencast.com/t/bPcchD4htS

Please find here an HTML file, so you can inspect a page source:
https://filetransfer.io/data-package/KCKgh03d#link

If there’s another way to do this differently and more efficiently, let me know.

Thanks,

• This reply was modified 1 year, 6 months ago by davidovic123.