deb

Hi @nicohood

You can manually add the Hubspot script from your Hubspot settings.
Your portal > Gear icon on top right > Account Setup > Tracking & Analytics > Tracking code

Best Regards!

We don’t do this by default for all Firefox users since there are some plugin features for which you would be redirected to hubspot.com if cookies are disabled.

Yes, this will work once you connect the plugin. Please try with cookies enabled/disabled or a different browser as suggested earlier and let us know if you’re still seeing the issue.

You can use the tracking code from Hubspot and manually add it to your website but it is suggested to use the plugin for ease of management. You can also use meetings and forms Gutenberg/Elementor blocks that the plugin provides instead of manually copying custom code.

Best Regards!

Hi @nicohood

Sorry to see you leave.
Just so you know, you may choose to completely disable third party cookies and the plugin would work. The total cookie protection in Firefox is something in between and is causing issue in the plugin.
You may also consider visiting Hubspot directly for your use cases.
Once again, sorry for the inconvenience caused!

Best Regards!

Hi @nicohood

Did the solution work for you?

We have this item in our plans for the future. However, it may not be something that we release in the short term. Sorry for the inconvenience!

Best Regards!

Hi @nicohood,

Thanks for reaching out to us.

We have an existing issue with Firefox’s latest Total cookie protection update. You can disable Enhanced Tracking Protection for your wordpress dashboard and check if it works.
Please follow this link for more details on how to disable it.
You may also try using a different browser like chrome and check if it’s working.

Best Regards

Hi @dgilfillan

Thank you so much for following up with Wordfence.
We will have a look into this.

Best Regards!

Hi @dgilfillan,

Unfortunately, we do not support third party plugins from our end and will not be reporting this.
Please feel free to open a support ticket from your end to Wordfence or use the ignore option.
Sorry for the inconvenience.

Best Regards!

Hi @dgilfillan ,

Thanks for writing to us and bringing this to our notice.

The changes you are seeing locally are same as the ones in WordPress repo.
The scan is reporting a false vulnerability and comparing with a previous version of the file.
You can check the latest files on wordpress by visiting this link

You may ignore the files reported during the scan in Wordfence.

Let us know if you need any further assistance.

Best Regards!

• This reply was modified 2 years, 4 months ago by Yui.
• This reply was modified 2 years, 4 months ago by deb.

Hi @wpblogwriter,

Thanks for writing to us and bringing this to our notice.
We will look into it and decide on the appropriate action.

Best Regards,
Deb

Hi @manishamakhija,

The form submission is working as expected whenever I try as an external visitor.

Could you record a HAR file of an instance when the form submission is unsuccessful? That could help debug the issue.

Also, please check if you have any anti-spam plugin installed that is preventing the submissions.
Refer to this link has some FAQs.

Best Regards!

Hi @ghinamt,

Thanks for sending the details.
Could you confirm if you have disabled 3rd party cookies in the browser? Some of the menu items in the plugin require 3rd party cookies for functioning.

Also, please clear the browser cookies and cache and retry.

If it still does not work, please send us an email to [email protected] with some screenshots and a HAR file for debugging.

Please refer to this link for more details on collecting a HAR file.

Best Regards!

Hi Manisha,

Thanks for writing to us.

I created a test entry in the form and it did get captured and sent to Hubspot as expected.

Could you confirm if you’re searching in the right portal?

The form should get tracked as non-hubspot form “.wpcf7-form, .contact_form_identifier_hubspot, .submitting”

You could also enable a notification for form submissions for debugging.
Please refer to https://knowledge.hubspot.com/forms/use-non-hubspot-forms.

Best Regards!

Hi @ghinamt,

Thanks for writing to us!

Could you let us know which browser you are using and its version?

Best Regards!

Hi @lemonaise,

Thanks for your message!
Unfortunately we don’t offer support for third party integrations.
Please check with WP Activity Log plugin support to know more about the issue.

Best regards!

Hi @zeko5851,

Unfortunately we don’t offer support for 3rd party plugins.

Please try the solutions suggested earlier and perhaps follow up with Active Campaign.

Best Regards!