Delicious Brains Support

Hi there!

Better Search Replace Support Team here, Thanks for reaching out with your query we would be happy to assist

To delete the remaining Better Search Replace database records, please run the command below on your database:

DELETE FROM wp_options WHERE option_name LIKE '%bsr%'

Please make sure to create a database backup first before running that command.

Thank you!

Hi @debcat ,

WP Offload Media Support Team here. Thanks for reaching out with your query, we would be happy to assist!

An original image not getting offloaded could be caused by a few reasons. Do you have an optimizer plugin? It’s possible that it’s interfering with the offload process. Please also check your debug.log file for any mention of the main image. It could give us more information why it was not offloaded.

The error Could not get Object Ownership status: Error executing “GetBucketOwnershipControls” could be a different issue. Are you using custom IAM policies? If so, please check our guide below for which policies are needed for WP Offload Media to work properly.

https://deliciousbrains.com/wp-offload-media/doc/custom-iam-policy-for-amazon-s3/

Hi @nisiwi ,

WP Offload Media Support Team here. Thanks for reaching out with your query, we would be happy to assist!

I replied to your ticket on Monday, but I guess you didn’t receive it. You said that you wanted to start with a clean database, is that the case?

We have a guide below for when you want to change domain names:

https://deliciousbrains.com/wp-offload-media/doc/changing-domains/

If you want to start with a clean database, then at the minimum you will need to migrate your Media Library records (found in the wp_posts and wp_postmeta tables). You will also need to migrate the custom table as3cf_items table. WP Offload Media uses this table to keep track of which Media Library items are already offloaded.

I recommend doing both steps above on a staging site first. You will also need to copy your AWS access keys to the new site in order for WP Offload Media to work.

HI @dreamsrealised22 ,

Unfortunately, that looks like a link to a file on your computer. Please try using WeTransfer to send us a zipped file of the debug.log file and paste the link here. Please remove any sensitive information before uploading it, or you can also just send us the part where a Fatal error occurs near the time you performed a search/replace.

Hi @yuehlia ,

Thanks for the additional information. That is really weird. At this point, the only test I can think of is disabling all other plugins, as well as switching to a default WordPress theme like Twenty Twenty, to see if the issue persists.

We recommend doing this on a staging site, or during off-peak hours if you don’t have a staging site.

If there is no other active plugin that is overriding the wp_mail function, the only other way that error could come up is if WordPress is loading it’s own wp_mail() function before WP Offload SES has a chance to redefine it.

As a test, could you please try installing WP Offload SES as a must-use plugin? To do that, you would need to create the “wp-content/mu-plugins” directory if it doesn’t exist,?and then move the wp-offload-ses folder into the wp-content/mu-plugins directory. Finally, you’d need to drag the main “wp-offload-ses.php” file out of the plugin folder so that it’s directly inside the mu-plugins directory.

Doing that should ensure that WP Offload SES loads before anything else and is able to overwrite the wp_mail() function.

Hello @yuehlia,

Thank you for sending those in.

Could you try temporarily deactivating the following plugins to see if the issue disappears?

• wordfence
• add-fields-to-checkout-page-woocommerce
• sitepress-multilingual-cms
• duplicator-pro

Please do so after creating a back-up, and during off-peak hours, if possible.

The plugins above either have their own wp_mail function that could interfere with WP Offload SES’, or they’re also including the pluggable.php file. Since the pluggable.php is a core WordPress file that includes functions that should be overridden by other plugins, including that file loads those functions and prevents other plugins from overriding those functions.

Hi @dreamsrealised22 ,

Thanks for the updates!

Yes, we just need to PHP error logs for now so we can further investigate the issue.

Kindly send the error log here, you may use something like WeTransfer and then paste the link here. If there are any sensitive info on the error log, please make sure to remove those before sending it here.

We look forward to your response.

Hi there!

Better Search Replace Support Team here, Thanks for reaching out with your query we would be happy to assist

Would you mind providing us the search and replace terms you’re using? Also, kindly provide the HTML block/code you’re trying to replace. This is so we can try and replicate the issue.

We look forward to your response!

Hi @clivesmith

You’re welcome! Glad to hear that worked!

Hi @rbriones ,

Better Search Replace Support Team here, Thanks for reaching out with your query we would be happy to assist.

Unfortunately, Better Search Replace will not be able to do these type of search and replace. This would be possible with ‘regex’ but the plugin currently does not support this functionality (free or pro).

But one of our other plugins, WP Migrate, supports regular expressions in its Find & Replace tool: https://deliciousbrains.com/wp-migrate-db-pro/doc/find-and-replace/#regex-find-replace. You can search URLs and texts with regular expressions.

Thank you.
– Ferbie

Hi @toncet ,

Better Search Replace Support Team here, Thanks for reaching out with your query we would be happy to assist.

Unfortunately, Better Search Replace will not be able to do these type of search and replace. This would be possible with ‘regex’ but the plugin currently does not support this functionality (free or pro).

But one of our other plugins, WP Migrate, supports regular expressions in its Find & Replace tool:?https://deliciousbrains.com/wp-migrate-db-pro/doc/find-and-replace/#regex-find-replace. You?can search URLs and texts with regular expressions.

Thank you.
– Ferbie

Hi,

Would you please try editing your wp-config.php file and replace this line –

define( ‘WP_DEBUG’, false );

With these lines –

define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);

This means that any errors are logged to /wp-content/debug.log, because some errors are not visible on screen. More details about that at https://www.ads-software.com/support/article/editing-wp-config-php/#wp_debug

Can you try the process again and then attach the debug.log file with your reply.

Thank you.
– Ferbie

Hi @alexliii ,

WP Offload Media Support Team here. Thanks for reaching out with your query, we would be happy to assist.

At the moment we only have a tutorial for using the Assets feature with Amazon CloudFront. Also, the Assets feature requires the usage of a Pull CDN (not a storage bucket), and I believe DigitalOcean does not have a Pull CDN just yet. You may have to contact their support team to confirm this.

Hi @sangemaru !

WP Offload SES Support Team here. Thanks for reaching out with your query, we would be happy to assist.

Regarding the PHP Warning about the config file, we’re aware of this issue and plan to get them fixed up in the next bug fix release. They shouldn’t affect the functionality of the plugin in the meantime.

A signature mismatch sometimes happen when the server time is off – Amazon requires that the server time is within 5 minutes of the AWS servers.

Could you please double check the time on the server that has WP Offload SES installed and let me know if that seems off?

Hi @dreamsrealised22 ,

Thanks for the screenshot. A weird thing about that is it’s displaying the admin-post.php page, but Better Search Replace is run from tools.php.

While you wait for the debug.log file from your hosting provider, have you also tried re-installing the plugin to see if it helps?