Don

Just another piece of data. Cancellation of bookings takes just under 20 seconds and does complete.

Marcus,
I tried disabling all plugins without success.

Not sure if this might be part of the same issue, but cancelling a reservation takes almost 30 seconds. It seems like it used to be instantaneous or close to it.

I have also recently cleaned up the database by removing many of the old reservations.

Is there a place I can look to find out where the custom code might be that is interfering?
Thanks
Don

Marcus,

Yes, I guess it is the missing confirmation message that has changed.

Here is a link to one of the pages on our system:

https://duncanbridgecenter.com/events/aft-open-12-2017-11-22/

Thanks
Don

When you use the Events Manager widget to display events on your page, it gives you a choice of scope. One of those choices is Future Events.

I did look at the get_bookings function, but don’t see where it allows any passing of attributes. And since it is called by other modules, it doesn’t seem like I can change it in the area where the function is defined.

PROBLEM SOLVED. I am documenting the issue and what appears to be the solution in case it is experienced by others.

The problem was being seen using an IE browswer. The spinner never appeared. When pressing the submit button, the system went very quickly to the page where “No Events” was displayed without processing the booking.

The server uses cpanel as an admin frontend and there were some other issues around links that were fixed with a server update last night. The booking processing problem seems to be resolved after the update.

I don’t understand why this might have fixed the issue, but this morning it is working as designed. Thanks to everyone for their help.

Per Marcus’ suggestion, I updated the jquery files but still no luck. Same behavior at https://www.duncanbridgecenter.com/event Bookings will not process.

Photomanz, are you having any better luck?

Update.

If I turn DEBUG on, and turn BOOKING APPROVAL on, I can get a booking to process but it doesn’t bring up any success screen. It just sits there (I find out later by looking at the event that there is a booking pending).

With DEBUG on and APPROVAL off, the window goes right to a page that says “No Events”. Booking is not processed.

With DEBUG off and APPROVAL on, the window goes right to a page that says “No Events”. Booking is not processed.

With DEBUG off and APPROVAL off, the window goes right to a page that says “No Events”. Booking is not processed.

So the only way to make anything happen is DEBUG on and APPROVAL on.

There are no errors of Note in the Error log file.

Maybe photomanz can try and see if he can replicate this behavior.

It seems like there must be something in the setup that is causing this conflict. Not sure if it’s a MySQL problem or what. Since more than one user is seeing the issue, it’s clear there is something amiss that is preventing any processing of the booking.

It’s probably something simple to fix once we get it nailed down.

I figured it wasn’t working and had nothing to lose, so I deleted all the dbem entries from the options tables, deleted the em_ tables from the database, deleted the entire em directory from the wordpress directory and started with a clean 4.04. The behavior is exactly the same. The user can get to the bookings, but the booking won’t process.

https://www.duncanbridgecenter.com/events/

All the old users have been imported into wordpress users. They can log in and fill in the booking form. But no entries ever get posted to the em_bookings table or em_tickets_bookings table.

Is there a way to turn DEBUG on to be able to watch what happens during the submit process to see why the bookings are not being processed?