Cara

Hi, @locallab!

I don’t want to be able to put the products directly into the shopping cart, i want a button with more details that link to the product page.

From this, it looks like you want to change the “Add to Cart” button to something like a “View Product” button. Is my understanding correct?

If yes, you might want to try using a code snippet from one of the following:

• https://www.tychesoftwares.com/how-to-change-add-to-cart-button-on-woocommerce-category-or-shop-page-to-go-to-the-product-page/
• https://www.wptechnic.com/change-woocommerce-add-to-cart-button-text/

I hope that helps! ??

Hey, Dan!

I’m using storefront. In the docs I see radio buttons offering options. I have set up 2 UK zones, one with tracked 24 and one with Next working day.

What you would want to do is to only have 1 UK Shipping Zone, and then add your two shipping methods, Royal Mail Tracked 24 and Next Working Day, under that zone. Your settings should look something like this: https://d.pr/i/THCbRi

If you’re interested, we have more about setting up shipping zones and shipping methods here:
https://docs.woocommerce.com/document/setting-up-shipping-zones/

I hope this helps! ??

Hi, @matsb50!

But after login, they are redirect to the home page. And not to my account page, even though they have login from this page. And I believed it was the normal behavior of WooCommerce.

You’re correct! The normal behavior of WooCommerce is indeed to send the user to their account page after logging in. I’ve confirmed this for you on my test sites that use the default Storefront theme and that only have very few plugins.

Is it perhaps possible that your theme or a plugin is interfering with this default functionality? The best way to determine if that is the case is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Try logging in and seeing if you’re redirected properly to My Account

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing the conflict. You can find a more detailed explanation on how to do a conflict test here.

I would recommend that you give that conflict test a go, and fingers crossed you find what’s causing the issue!

• This reply was modified 3 years, 8 months ago by Cara.
• This reply was modified 3 years, 8 months ago by Cara.

Hi, @pamcho!

Why is this? Is there any way to see the billing data in a table and with the labels?

This is really the default appearance of the email template. You can, however, change it with custom code or a plugin. If this is something you’re interested in, this guide would be a good place to start:
https://woocommerce.com/posts/how-to-customize-emails-in-woocommerce/

• This reply was modified 3 years, 8 months ago by Cara.

Hi @esby!

Does your site perhaps have any plugins that may be causing the activity panels to not show up on your dashboard? For instance, do you have any plugins that modify the appearance and/or functionality of the WP Admin dashboard? If yes, can you try if disabling those will show the activity panels?

Another thing you can check is if you have any JavaScript errors in your browser console when you load the page. If you’re interested, this guide has more information on how you can check for those:
https://wordpress.com/support/browser-issues/advanced-browser-troubleshooting/#javascript-errors

Finally, can you also show us a screenshot of your dashboard in case it can give us a clue as to what’s going on?

Are you still experiencing this issue, @rajhandi88?

Why is stock increasing when order status is changed to Pending Payment?

Hmmm… this is not standard behavior. When an order changes to Pending Payment, can you clarify if stock stays the same, or is it increasing?

I’ve tested out the inventory options settings I previously recommended to you on my test sites, and it works to decrease stock. This leads me to believe that there might be something in either your theme or plugins that’s interfering with this default functionality.

To confirm if that is the case, you’ll want to run a conflict test. This guide has more information on how you can do that:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

@robword, are you still experiencing this issue?

The message “Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.” indicates that WooCommerce has not received any signal from PayPal that the orders have been paid.

As you mentioned, the payment went through to PayPal, however, the Instant Payment Notification (IPN) message most likely wasn’t received by your shop.

Please go over the IPN configuration again according to this: https://developer.paypal.com/docs/api-basics/notifications/ipn/IPNSetup/#setting-up-ipn-notifications-on-paypal

You will then need the notification URL from here: https://docs.woocommerce.com/document/paypal-standard/#paypal-ipn-url

You’re very welcome, @chumpi! I’m so glad to hear it worked! ??

I’ll mark this thread as resolved now but if you do have other questions, feel free to create a new thread.

Okay, thanks for letting us know, @rawkus2g!

I’ll mark this thread as resolved now. If you do have any further questions, feel free to start a new thread. ??

@seank123 Thank you for the additional recommendation!

@innovationdesignmanchester, we haven’t heard back from you in a while, so I’m going to mark this as resolved. However, if you do have any further questions, feel free to start a new thread.

Hi, @rajhandi88!

> What I want: the Pending Payment Order items should be on hold and inventory should be decreased immediately.

Have you checked out the inventory options settings for your shop under WooCommerce > Settings > Products > Inventory? You’ll first want to make sure “Manage stock” is checked and then, you might want to increase the “Hold stock (minutes)” setting there so that stock is reduced for a longer period of time to account for your COD orders. By default, it’s set to 60 minutes. You can set it to, for example, 10080 which would be equivalent to 7 days.

For your reference, if you want to read more about those settings, we have more information here: https://docs.woocommerce.com/document/configuring-woocommerce-settings/#products-inventory-options

Let me know if that works for you! ??

Hi, @robword!

There are many different PayPal plugins. Can you confirm which one you’re using? You can check that from WooCommerce > Settings > Payments.

If it’s PayPal Standard, this issue usually happens due to IPN failures. On the order notes for the problem order, are you seeing any error messages? You might also want to go through the section on Debugging IPN issues here: https://docs.woocommerce.com/document/paypal-standard/#section-23

I hope that helps get you closer towards finding a solution!

Hi, @chumpi!

You might want to check your shop’s inventory options under WP Admin > WooCommerce > Settings > Products > Inventory. There’s a setting there for “Notification Recipient(s)” and it might be set to the junk email you mention.

For reference, if you’re interested, you can read more about that here: https://docs.woocommerce.com/document/configuring-woocommerce-settings/#products-inventory-options

Let me know if that works! ??

• This reply was modified 3 years, 9 months ago by Cara.

Hi, @rawkus2g!

For example, if you purchase 2 of these items https://professionalawesome.com/product/large-diffusers-pair/, there is no flat rate option, but if you purchase 3, all of a sudden flat rate appears. Is there a solution to this issue so flat rate doesn’t appear?

I just checked your site, and I do see the problem. Without knowing too much about your shipping settings or shipping plugins, it’s a little more difficult to make any recommendations.

However, it looks like you’re using the paid UPS Shipping Method extension (https://woocommerce.com/products/ups-shipping-method/). If you have an active subscription for that, you’re entitled to support through WooCommerce.com > My Account > Support. Make sure you’re logged into the account with the subscription, and we’ll be glad to assist you from there!

Hi, @innovationdesignmanchester!

Can anyone help me with how id go about setting this up in woo, or a plugin i need for custom rules? Ive thought about a few options but they keep falling on their faces.

Have you already considered the Flat Rate Box Shipping extension (https://woocommerce.com/products/flat-rate-box-shipping/)? The docs for that are here: https://docs.woocommerce.com/document/flat-rate-box-shipping/

The description for that extension mentions, “Items are packed into boxes based on item size and volume, and then that box uses the fixed costs you define per destination.” so it looks like it could work for your client’s needs. ??