deal68

Andrea, I just posted a few seconds ago about what helped me with this issue. It didn’t start out with a blank screen but with an error message.

My advice would be to do what I did in reverse, i.e start by manually updating your site through the cpanel with an ftp client.

I did not touch the wp-config, or wp-content. Hope this helps.

For anyone facing a blank white screen…what I did.

I tried accessing the site via https://www.mysite.com/wp-admin and ‘lo and behold’ the login screen popped up.

I was able to log in, re-upload the theme and my site appeared. Still need to clean up a few scratches but, thank God, I can finally sleep.

Thanks to everyone who share daily and freely on this site.

Right, what Matt said. Let’s hope he’s not doing this on purpose. In any case, going forward make it a practice to own your domains.
Hope this works out positively.

Josh,

Here’s what I did. I manually updated WordPress. (Through cPanel with FileZilla as was suggested to someone else earlier.)

That did not change the error message.

I then removed builder as you suggested and got a blank screen. Replaced Builder and still receiving a white screen.

I don’t know how significant this is, but the initial message did not change after manually updating wordpress. Can you or anyone for that matter, offer any suggestions. Screen is completely blank.

Thanks in advance.

Esmi…..that would be over my head…at least in the short term. I’m looking for a plugin that will do the deed. If you know of one off the bat pls. let me know. thanks.

Hi
Someone correct me if I’m wrong please, as I’m a newbie myself.

Here’s what I would do….create a custom menu and not include the home page in it. You’ll still have the home page, just not available for anyone to click on.

Hope that works/helps.

deal68

Forgot to say: This is the message I get when I try to login.
‘You do not have sufficient permissions to access this page.’

Hey Sam,
I thought about that but I second guessed myself. The reason being is that I don’t remember seeing that in the other database for another site that I have.

However if that’s the case, it’s a good thing that it gave me such a hard time to remove. I’ll keep reading up on it though….just to satisfy my own curiosity. If you have any info. along this line please point me to it.
Much success to you.
deal68

Hey thank you guys for responding.
Esmi…it is self-hosted.
Since I’m just starting to build the site I’ll re-install wordpress. This time directly from www.ads-software.com

Imagine…if a person that’s brand-new to wordpress went this route, they wouldn’t know what they’re missing.
Thanks again.
deal68

Okay I installed a new version of wordpress as suggested. Tried to upload two other themes just to test the response. This time the themes are not showing up. It says the installation of the theme was successful, however the theme does not appear in my themes section.

Unpacking the package…

Installing the theme…

Theme installed successfully.

Return to Themes page

Can someone please take a stab at this that can explain what’s going on. Thanks in advance for your help.
deal68

Micah….Thanks for the suggestion. Did not think about doing that. Will give it a shot.
Chip….I tried two different themes resulting in the same warning message. They are Ipseity Personal Branding Theme (free) and businesscardtheme (paid subscription.

Andrea! You are the…..WOMAN! Thanks so much. I did need to enable Wildcard DNS. I’ll just copy what my hosting company’s instructions were so that someone else having the same problem can get an answer quickly.

You can add this record via cPanel by following these steps:

* Go into your cPanel, go to Subdomains.
* Add a subdomain called *
* Make sure to set the document root to your public_html folder.

Thanks again for taking the time to help.