Deb Shadovitz

So are you saying you have entered this? I really mean what is exactly in the field, exactly, in full to do the job right — and it has to say Reply-To

Reply-To: [email* your-email] <[email protected]>

@scottywags Thank you for saying this. It is very frustrating that we cannot get an answer. I donated to the plugin the day I started using it and this is the only question I have ever asked.

Try a few and see. I think I’m talking about the same thing you are. You’ll know soon.

Yes, if you cropped the only copy of your image, then that would ruin it on the post. Good that you asked for clarification.

I meant that before you add an image to your page, on your computer crop it to 270 x 250. In my computer, I duplicate the image, then put it into a photo app and crop it to that size. (Look up “crop” if you need to. It means: choose a section and remove the rest.)

If you don’t have your photos on your computer and they are only in the blog already, then download them to your Desktop which makes a copy, then crop the copy, add the word Feature (just so you can identify it later) and upload it in the post’s interface. Or make a screen shot of the image in your blog and crop that.

You can actually have almost full control.

If you use the WP “Featured Image” feature, that image is what is shown.
Customizr tells us the ideal size for the Featured Image is 270 x 250.

If you set the “Thumbnails shape” to have expansion, then the center of the image will show until mouseover. When you crop your image, choose what will be in the center area.

The “Thumbnails shape” and other controls are under Customizing -> Content: home, posts, grid…, then under Post lists: blog, archives, …

The only time you don’t have control is if there is no way to crop your photo so that something awkward isn’t in the center of it.

Enjoy your new power. ??

Please, someone, give me the full facts, not a piece I have to guess about.

In the Mail tab, there is the Additional headers section.
Exactly what should be in that section?

As I said, I had been using this but it became wrong:
Reply-To: [your-email]

Exactly what is correct in that field, please, please, please?
It sounds like you saying to put:
Reply-To: [email* your-email] — But that still gives the syntax error.

I need to know *exactly* please.
This is very frustrating.

I have looked at the ” Invalid mailbox syntax is used” page but still am not clear.

In the add’l headers what exactly do we change in this email piece, please?
Reply-To: [your-email]

Thanks @cfinke!
I have emailed them and heard back. They told me what to do and we now await the processes.

Do you have any plugins?
If you have plugins, deactivate them and then test again. If the problem goes away, then activate only one plugin and try again. Enable the next plugin and try again. Maybe you will discover that one of them creates the problem.

I wonder if you are using a caching plugin or service that is causing the problem.

On caching plugin is Photon. Photon caused problems for me 2 years ago and I have seen a post recently that it still causes problems. To find Photon:
Jetpack -> Settings -> Writing tab -> Media -> Speed up images and photos
(And this is the page about it https://jetpack.com/support/photon/

(I will be shutting down for the night but this info will help the staff help you.)
Best wishes.

I’m not staff; just another user, but I have done many years of tech support. When asking someone to fix something it’s best to state what you have tried. It also helps to collect data on the issue. Here are 3 key things I’d ask you to state:

Have you asked other people on your same PC version and browser version to try it?

Have you had other OS users with other browsers try it in Incognito? (On MacOS Safari you open a New Private Window.)

Also, have you tried disabling your plugins to see if one of them is the cause? Most of the time it is a customization done by the user that creates an issue.

@samvado2017 You are correct that plain HTML doesn’t require maintenance. Try that with WordPress and if you have shared hosting and any plugins, one day your host will shut you down, hopefully, before you destroy all the other sites on their server.

I won’t fight you on your 1 star but to clarify for everyone else, this gripe is with WordPress, not this theme.

As the fabulous Nicolas said, you can still use the free version.
If you want your static HTML site to be responsive, you’ll be paying someone somewhere for a theme or support.

Thank you @pluginvulnerabilities. This is very frustrating for many of us.

Michael @msimpson I understand it’s available at GitHub, but that’s not the same. When in the directory, users can confirm it’s working with their version of WP and their contact form plugin. We can also update more easily. I believe there are several of us would contribute to it. Using it from GitHub is scarier. If we don’t use it from GitHub we have to be concerned that it will stop working or become a vulnerability. (I believe I posted on GitHub asking about it and I am now receiving many confusing discussions about it. Confusing because they are over my head.)

Michael, I would like to know how to contact “the people behind the Plugin Directory” to encourage them to look at your plugin again. Or to encourage you to communicate with them. If you prefer to communicate with me offlist, I can be reached at <https://talesoftravelandtech.com/contact-deborah/&gt;.

I’m a user, a customer, not part of the company. I simply have to reply to this.

WordPress is ever-changing. An old theme can hurt you in so many ways. A theme developer must keep up on the changes. What we want on a website evolves and a theme developer must keep up with that too. When I look for a theme, I look for one that I can pay for because if people don’t buy the theme, it dies. Who can afford to do so much update and development on a theme for free?! We have to support these people as they provide what we need for our website! (I say this whenever anyone seeks my advice on WordPress, including when I teach it or am on a panel about websites.)

To be fair, it the theme doesn’t evolve then your site will be open to attacks on the web. So if you want to continue using it, you need to keep updating. Nothing can go forever without an update. Your computer software, your car, the clothing on your back, the size of your clothing…

Until July 7, another year is $49. After that, it returns to $59.
The lifetime is $84.95 — on sale right now. Something every user can benefit from.

Think about how many updates these folks to in a year. Look at what’s going on with attacks on websites and web servers! This is not a lot of money when you consider all that. I tried it for a year, then I jumped at the chance to buy the lifetime. I encourage everyone who uses it to do so.

Before you purchase the Pro theme you see a notice like this that tells you the facts clearly:

The Single website plan allows you to install and activate Customizr Pro on one site, and receive free updates and support for 12 months. The Lifetime plan is a one off payment allowing you to install Customizr Pro on an unlimited number of sites, and receive free updates and support for an unlimited period of time.

I can somewhat understand the frustration at not being able to effortlessly downgrade but I have to speak up when I hear an expectation that a theme should be free for life or that people who create computer software should work for free.

This is NOT a one-star theme!

Featured images are 270 x 250 so it’s best if you crop them to that size. You can choose to not that frame around the image expand and make it square so people see the entire 270 x 250 image. The theme doesn’t have the ability to crop and resize for you as far as I know and I think that’s too much to expect.

I hope that helps.

Fantastic!!!

That code inspector will be your best friend as you customize a WordPress site.

I’m so happy that I was able to help.
Be sure to mark this a closed. (It’s a check box below.)