decli

I entered the snippet – no change. Still visible. ??

• This reply was modified 1 year, 7 months ago by decli.

I used css to remove the sidebar globally.

https://www.markhendriksen.com/how-to-remove-the-divi-sidebar/

THANK YOU!!! I moved the code from the head to the body and VOILA! I appreciate your help very much, and made a batch of ooey gooey cookies as a token of my appreciation!

Decli

I am using 2.2.1, but not sure if it was updated before or after the issue. I will monitor for future glitches.

@aacafga Got to tools >> logs >> and look for the “error”. Our donor attempted to give twice. The first error showed his email address at the bottom of the error text, the second error did not. However BOTH attempts were successful and were charged to PayPal. He fortunately contacted us to let us know about the issue.

…
give_donormeta_attach_meta_3 ON ID = give_donormeta_attach_meta_3.donor_id AND give_donormeta_attach_meta_3.meta_key = ‘_give_donor_title_prefix’ WHERE email = ‘[email protected]‘ GROUP BY ID,firstName,lastName,prefix”,
“Query Errors”: {
“db_delta_error”: [
“Out of sort memory, consider increasing …

I have the same error. I see the exception, and at the bottom of the issue, it reads: “Out of sort memory, consider increasing server sort buffer size” I was able to make a donation today without an issue. What is the problem with error, and how can it be resolved? Could it have been a block initiated on his side? I see that the donor’s email address is @dol.gov

{
    "Query": "SELECT id, user_id AS userId, email, name, purchase_value AS totalAmountDonated, purchase_count AS totalDonations, payment_ids AS paymentIds, date_created AS createdAt, token, verify_key AS verifyKey, verify_throttle AS verifyThrottle, give_donormeta_attach_meta_0.meta_value AS firstName, give_donormeta_attach_meta_1.meta_value AS lastName, CONCAT('[',GROUP_CONCAT(DISTINCT CONCAT('\"',give_donormeta_attach_meta_2.meta_value,'\"')),']') AS additionalEmails, give_donormeta_attach_meta_3.meta_value AS prefix FROM _JXW_give_donors LEFT JOIN _JXW_give_donormeta give_donormeta_attach_meta_0 ON ID = give_donormeta_attach_meta_0.donor_id AND give_donormeta_attach_meta_0.meta_key = '_give_donor_first_name' LEFT JOIN _JXW_give_donormeta give_donormeta_attach_meta_1 ON ID = give_donormeta_attach_meta_1.donor_id AND give_donormeta_attach_meta_1.meta_key = '_give_donor_last_name' LEFT JOIN _JXW_give_donormeta give_donormeta_attach_meta_2 ON ID = give_donormeta_attach_meta_2.donor_id AND give_donormeta_attach_meta_2.meta_key = 'additional_email' LEFT JOIN _JXW_give_donormeta give_donormeta_attach_meta_3 ON ID = give_donormeta_attach_meta_3.donor_id AND give_donormeta_attach_meta_3.meta_key = '_give_donor_title_prefix' WHERE email = '[email protected]' GROUP BY ID,firstName,lastName,prefix",
    "Query Errors": {
        "db_delta_error": [
            "Out of sort memory, consider increasing server sort buffer size"
        ]
    }
}

Thank you for any guidance you can provide, GIVEWP

Decli

Hi Dylan,

Would you please try again. The page is loading fine… everything except the FB plugin, that is.

Thanks, DeAnne

Hello ???? <echoes in an empty room>