deindorfleben

Ok, I have now executed further tests and think I found the plugin. If I deactivate the plugin WC frontend manager, which also has widgets in the WordPress Dashboard, the WPStats widgets show values again. Therefore there might be a plugin conflict. Could you please advise how to resolve? Thank you!

Hi @amirfallah , Thank you for your message. We compared the website with version 14.7.2. and 14.10.1, following error messages come up in the browser console additionally with all versions after 14.7.2:

Warning:
jquery.min.js?ver=3.7.1:2 jQuery.Deferred exception: Cannot read properties of undefined (reading ‘_date’) TypeError: Cannot read properties of undefined (reading ‘_date’)
at t (https://deindorfleben.de/wp-content/plugins/wp-statistics/assets/js/admin.min.js?ver=14.10.1:1:47544)
at HTMLDocument. (https://deindorfleben.de/wp-content/plugins/wp-statistics/assets/js/admin.min.js?ver=14.10.1:1:56969)
at e (https://deindorfleben.de/wp-includes/js/jquery/jquery.min.js?ver=3.7.1:2:27028)
at https://deindorfleben.de/wp-includes/js/jquery/jquery.min.js?ver=3.7.1:2:27330 undefined

Error (from source /plugins/wp-statistics/assets
Uncaught TypeError: Cannot read properties of undefined (reading ‘_date’)
at t (admin.min.js?ver=14.10.1:1:47544)
at HTMLDocument. (admin.min.js?ver=14.10.1:1:56969)
at e (jquery.min.js?ver=3.7.1:2:27028)
at jquery.min.js?ver=3.7.1:2:27330

We do not have these messages with your plugin version 14.7.2 and our website. We deactivated many plugins like Caching plugin etc. but so far we did not find the plugin that makes any conflict.

If you do not know any hint we will deactivate all plugins during the next weeks.

Best regards

Hi @amirfallah , Thank you for your reply. I cleared cache and deactivated caching plugin and further plugins but issue still exist. Furthermore I updated all other plugins and issue still exist.

I will deactive all plugins the next days and then try to find out which plugin conflict might exist. Will come back to you soon.

• This reply was modified 6 months ago by deindorfleben.

Hi @amirfallah ,

Issue is not resolved, could you please reopen it.

Thank you for your great hint. Checking the Google Chrome browser’s console shows the following error messages:

With version 14.7.2 I can see data in the widgets, but get the following ERROR messages:

GET https://stats.wp.com/w.js?ver=202437 net::ERR_BLOCKED_BY_CLIENT
jquery-migrate.min.js?ver=3.4.1:2

jquery.min.js?ver=3.7.1:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘_view’)
at Object.draw (chart.min.js?ver=6.7.12:404:45)
at Object.draw (chart.min.js?ver=6.7.12:193:90)
at Object. (chart.min.js?ver=6.7.12:223:205)
at Object.each (chart.min.js?ver=6.7.12:251:538)
at Object.draw (chart.min.js?ver=6.7.12:223:71)
at Object.render (chart.min.js?ver=6.7.12:221:956)
at Object.update (chart.min.js?ver=6.7.12:220:729)
at Object.updateUI (dashboard-widget.min.js?ver=1.8.9.5:1:1533)
at Object.init (dashboard-widget.min.js?ver=1.8.9.5:1:1362)
at HTMLDocument.ready (dashboard-widget.min.js?ver=1.8.9.5:1:1792)

With version 14.10.1 I get the same error messages as shown above and additionally the following:

jquery.min.js?ver=3.7.1:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘_date’)
at t (admin.min.js?ver=14.10.1:1:47544)
at HTMLDocument. (admin.min.js?ver=14.10.1:1:56969)
at e (jquery.min.js?ver=3.7.1:2:27028)
at t (jquery.min.js?ver=3.7.1:2:27330)

No data is shown in the widgets after updating from 14.7.2.

Could you please check and assist?

Thank you very much
Christian

• This reply was modified 6 months, 1 week ago by deindorfleben.

Resolved the issue to rollback to old version and update again.

Thank you

Ok, Thank you for checking this!
We will create the list manually.
Best regards
Christian

Great, it works.
Thank you for your fast support!

Hi suport team,

same issue for us, how to fix it or when will there be the new version?

Thank you and best regards
Christian

@bornforphp: Thanks for your fast reply. We are waiting for your feedback!
Best regards

Hi @danielinhou ,

I created a ticket again. Please check all tickets with sender [email protected] and [email protected].

It’s a really urgent case for my customer. Please give us feedback soon.

BR Florian

Hi @danielinhou ,

I still created two (!) support requests but didn’t get any feedback :(. I openend another one like you described above. Please come back to us as soon as possible.

Thanks for your support!

Great, this helps a lot. I will do it manually then with snippet!

Thank you
Christian

Dear support team,
Thank you very much for your reply! We added it as suggestion and would be happy to have your vote:
https://feedback.mailpoet.com/feature-requests/p/woocommerce-integration-opt-in-text-field-with-hyperlink-html-tags-legal-require

Regarding the word (optional) we will further check possibilities.
Best regards
Christian

Dear support team,
Any news on this?
Thank you
Christian

Great – now it works, thank you!