deluxevr
Forum Replies Created
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Forum: Plugins
In reply to: [VerticalResponse Marketing Suite] Save and Show are throwing errorsHi @averycohen
We’re sorry to hear you are having trouble with our plugin. Your issue has been escalated to our development team for review.
In the meantime, please make sure your WordPress site is running in php version 7.
Thank you!
The VerticalResponse team.
Forum: Plugins
In reply to: [Deluxe Marketing Suite] Also can’t connect to Vertical Response from pluginHi Steve / @stevecooleyagain
Sorry about the trouble however glancing at your profile it looks like you have an account on VerticalResponse classic app which is an older platform and Deluxe Marketing Suite WordPress plugin was developed for the newer/advanced version of VerticalResponse platform. In order to get benefitted form Deluxe marketing suite wordpress plugin you may have to consider migrating your account to the newer platform. Let us know if you need our help with the migration process, feel free to email me @ [email protected]
Forum: Plugins
In reply to: [Deluxe Marketing Suite] CANNOT CONNECT TO VR ACCOUNT FROM PLUGINHi @camkids
Based on the information provided in the email, it looks like you have been using our older planform i.e. VerticalResponse Classic however the WordPress plugin was developed for the newer/advanced version of VerticalResponse platform. If you are planning on getting benefited from Deluxe Marketing Suite WordPress plugin you may have to migrate your account to the advanced version of VerticalResponse platform. Let me know if you need help with the account migration and I would be more than happy to help?
Forum: Plugins
In reply to: [Deluxe Marketing Suite] CANNOT CONNECT TO VR ACCOUNT FROM PLUGIN@camkids
Sorry about the issue you faced and we will do everything to make your experience Best. Can you please send your account email address and exact steps to reproduce @ [email protected] and we will do our best to help resolve this ASAP.Forum: Plugins
In reply to: [Deluxe Marketing Suite] Can’t Connect to VR AccountSorry about the inconvenience however it looks like you are using our older platform on VerticalResponse however this plugin was only developed for the newer platform. Please contact your CSM or VR support if you would like to be migrated to the newer platform to get advantage of Deluxe Marketing Suite wordpress plugin.
- This reply was modified 6 years, 11 months ago by deluxevr.
Forum: Plugins
In reply to: [Deluxe Marketing Suite] Pop-up formThanks for reaching out to us and sorry for the delayed response.
Unfortunately, this control of defining the width and/or height of the pop-up is not available in the current version however we will add this to our enhancements bucket and will let you know when it’s available.Forum: Reviews
In reply to: [Deluxe Marketing Suite] Cannot connect to VR account from WP Plugin@camkids
We are sorry to hear about your trouble, Can you please email your concern and steps to reproduce on [email protected] and we will make sure that we address your issue ASAP.Forum: Plugins
In reply to: [Deluxe Marketing Suite] Unable to connect to VR accountHi @kianlam
We found that if any letter of your email address is Capital through the plugin connect it’s throwing an authentication error. Also if you have not confirmed your email yet plugin connect will NOT let it go through the authentication phase. Let me know if any of these reasons are applicable in your case, otherwise please share your user name and we will look into this further