denes096

Hello,

We will fix the issue in 10 minutes. Turn on your automatic updates to get the new version!
Thank you for your patience!

Dénes
Trustindex

Hello @zazaofmars ,

Happy to hear.

Hello @misterpoom ,

Please try to deactivate then activate the plugin and generate a widget.
If it does not work go to the Troubleshooting tab and enable “Enable CSS internal loading” option.

Waiting for your response
Dénes
Trustindex

I am closing the ticked, due to inactivity.

Dénes
Trustindex

Hello

We are working on it, we need more time.
Thank you for your patience!

Feel free to write to us if you need any assistance,
Dénes
Trustindex

Hello @elliotmch

I would recommend you to use javascript code to hide the widget.

Feel free to write to us if you need any assistance,
Dénes
Trustindex

Hello @jlb2112,

Updates solved the issue, widget is working on your site.
I am closing the ticket.

Dénes
Trustindex

Hello @jenndigital

Our free plugin can display 10 reviews, in paid plans you can show more than 200 reviews in one widget.
You can read more about the limitations here: https://www.trustindex.io/frequently-asked-questions/#why-is-the-limitations-in-wordpress-plugin

Feel free to write to us, if you need any assistance,
Dénes
Trustindex

• This reply was modified 3 years, 1 month ago by denes096.

Hello @amishj,

Yes, you have the option to change packages easily.

Feel free to write to us, if you need any assistance,
Dénes
Trustindex

Hello @sebastienterre,

Our widget always fill the width of its parent element.
Please try to use responsive row element and insert the source code to it.
I can see that your row’s width is 1200px either on mobile or bigger screens.

Let me know the results.
Dénes
Trustindex

Hello @cgreen177 , @enlanubecomunicacion,

First I will answer to @cgreen177.
It is caused by WP Rocket. If I visit your page in no cache mode ( https://www.cristalfalso.es/clientes/?nocache ) it shows the widget perfectly.
Please try to add only the domain name or the full name of the javascript file.
– https://cdn.trustindex.io

Reference ( 2 min 35 secs ): https://docs.wp-rocket.me/article/915-find-the-right-js-files-to-exclude-from-minification

@enlanubecomunicacion I am not experienced in WP Fastest Cache, but the best practice is to always exlude our javascript file.

Feel free to write to us, if you need any assistance,
Dénes
Trustindex

Hello @museinsane,

Do you have admin permission to manage content or can you create the database directly by SQL command?

Feel free to write to us, if you need further assistance,
Dénes
Trustindex

Hello @mikepalmer,

I’m afraid it is not possible since user roles are defined by WordPres and our plugin require database access.
https://www.wpbeginner.com/beginners-guide/wordpress-user-roles-and-permissions/

Feel free to write to us, if you need further assistance,
Dénes
Trustindex

Hello @manjuhinduja,

Do you use any cache plugin?
Here you can find a description what can cause the issue:
https://www.trustindex.io/frequently-asked-questions/#widget-box-does-not-appear-unless-i-am-logged-in-to-my-wordpress-page

If the above solution does not work, send me the plugin Troubleshooting tab content. You can find it at the top right corner of the plugin configuration page.

Feel free to write to us, if you need further assistance,
Dénes
Trustindex

Hello @iosonogregorio,

Please send me the plugin Troubleshooting tab content, you will find the tab at the top right corner of the plugin configuration page.

Feel free to write to us, if you need further assistance,
Dénes
Trustindex