Adeniran

Hello,

The www.ads-software.com support forum is a personal platform to provide support amongst WordPress enthusiasts. That explains why the emails from here differ from the one on our website.

As far as this query is concerned, we’ll continue providing support to you only on our website from here on out.

Regards.
Adeniran.

Hello,

About the notification on the update, that’s a little strange because we did send out a circular.

As for the support you earlier requested, thank you for the feedback. I see where the issue must have come from now. We have since moved our support platform from both Zendesk and Freshdesk. Those emails you referenced are connected to the aforementioned platforms and that explains why we weren’t able to receive your support request. I apologize for that.

The best way to contact our support is to fill out this form directly on the product’s website.

Kindly submit the form and we’ll take things up from there.

Regards.
Adeniran.

Bonjour,

Merci de nous avoir écrit.
Cela semble être un problème de compatibilité entre notre plugin et le plugin WooCommerce Measure Price Calculator.

Veuillez ouvrir un ticket en soumettant ce formulaire https://discountsuiteforwp.com/get-in-touch/

Notre équipe de développement s’en chargera et tentera de résoudre votre requête.

Salutations.
Adeniran.

Hello,

I hope this finds you well. I want to reach out to apologize for not being available when you urgently needed our assistance. I can imagine how frustrating that must have been for you.

We have been running as a company for 5+ years and up until this year, we’ve always kept a small team. This means that it is possible that some queries that come in after our work hours (Mon – Fri 08:00 – 17:00 GMT) tend to take a longer time to get a response, unlike the ones that do come in during our work hours.

I have responded to the initial comment you posted earlier and I’m hoping to read from you soon so that I can assist you in resolving the issue.

Again, I apologize for giving you the impression that we do not care. Please know that we value your opinion, review, and support.

All the best.
Adeniran.`

Hello,

I’m so sorry about that. Could you please reference the email you used in sending the email to us? I’d look through our system to investigate what really happened there.

The latest version of the Ouidah Product Designer plugin is version 7.7.1 which definitely explains why you see the dashboard notification from the plugin about an update.

I could guide you on how to update your plugin to the latest version (provided you have a valid license) if that’s okay.

Regards.
Adeniran.

Hello,

Please open a ticket by submitting this form https://discountsuiteforwp.com/get-in-touch/

Our dev team will take this up and attempt to resolve your query.

Regards.
Adeniran.

Hello @stgoestudio,

I’m sorry about that. Could you please leave me with a screenshot of your current set up? There’s a chance that’s where the issue is.

And thank you so much for letting us know, @martadella
Please don’t hesitate to let us should you notice something (with our plugin) doesn’t work as it should.

Regards.
Adeniran.

Hello,

Thank you for writing back!

Unfortunately, the plugin isn’t compatible with multi-vendor plugins. This is, however, invaluable because it helps us understand our offerings customers could benefit from most, and in turn, consider adjustments for future customers/clients.

Please let me know if I can be of further help on any of our offerings; I’m here to help. ??

Warms regards.
Adeniran.

Hi Jerina,

I do understand that it may be too late for reconciliation and regardless of the reason, I regret that we got here with you.

However, I’m afraid your claims about our custom text feature gets hidden under the product image is not true. To prove that, I have attached a short clip from one of our live demos. Here’s a link.

Bugs are very much normal. They exist in most of the products we count on the most. We do have some, admittedly. And we do our best to squash them so that our products can deliver real business results. What we do not do, however, is steal, manipulate or lie.

I wish you the best.
Adeniran.

Hello there,

I’m indeed sorry there’s been a form of hassle with using our product. This seems more like a technical than a setup problem and so I would have to escalate your query to the technical support department. They are in a better position to resolve your query.

If you would please open a ticket on our website

We’ll ask for some details and jump right in to attempt to resolve the issue.

Best regards.
Adeniran.

Hello there,

Thank you for writing to us.

1. Yes, you totally can use it to allow users to form a shopping group and get a discount. Specifically, there are 2 ways you could do this with our plugin (PRO version).

Firstly, you could use the “User role” condition. This allows you to set up a discount specifically for specific users.

Secondly, you could use the Groups plugin to segment some of your customers (e.g Retailers, Wholesalers, etc) and then set up discounts for the desired groups.

2. Yes, that’s possible. Our plugin is fully compatible with Loco Translate plugin. You could use Loco translate to edit each string in the plugin to show your desired language. Here is a quick guide: https://localise.biz/wordpress/plugin/beginners.

After installation, Go to Loco translate > Plugins and choose our plugin.

3. Not sure if you meant to ask this as a question, so could you please provide some more context? I’m certain I could assist in helping you make the right decision.

Thanks again for writing to us.

Warm regards.
Adeniran.

Hello Jerina,

I am sorry that you didn’t receive the service that you expected. The issue your partner (Derek) lodged with us was indeed an issue that was particular to your WordPress environment and in all honesty, would have required a very minor fix.

Like most SaaS companies, we have a refund policy that holds us and our customers accountable when cases like this occur and in your case, to be honest, you didn’t fully meet the criteria, Jerina. Apart from the 16 days clause (which you clearly meet), the refund policy also states that you give us an opportunity to resolve the issue and should we be unable to provide you with a solution, we would grant you a full refund.

Knowing that the complaint your partner, Derek, lodged with us was particular to your WordPress environment, we politely requested (and at different times) that you provide us access to your staging site so we could attempt to fix the issue but never got the chance. We also went ahead to assure you that you’d be fully refunded should we be unable to fix the issue in a bid to let you know that we’re not bound or determined to turn your refund request down.

We’re normally known for our exceptional attention to detail and speedy customer support. We regret that the situation came to this. I want you to know, Jerina, that should you change your mind about our plugin, we would happily work the solution for you, in record time.

All the best.
Adeniran.

Hi Tarzine,

Thank you for reaching out to us and for the vital feedback you provided.
Like I said over our conversation, the changes are currently being implemented and should be significant in just a couple of days!

Thank you once again!

Hello,

I hope this finds you well and you’re enjoying the holiday season! I wanted to reach out to personally apologize for not being available when you urgently needed our assistance. I can imagine how frustrating that must have been for you.

We have been running as a company for 5+ years and up until this year, we’ve always kept a small team. This means that it is possible that some queries that come in after our work hours tend to take a longer time to get a response, unlike the ones that do come in during our work hours. The good news is that we are currently developing video guides across all of our products to improve the usability of our products and in the nearest future, we’re looking to have a 24/7 support team.

Again, I apologize for giving you the impression that we do not care. Please know that we value your opinion, review, and support.

I hope that if you ever do decide to explore our solution again, you’d have a pleasant experience.

All the best.
Adeniran.

Never mind. I fixed it.
Thank you.