dennisxrich

Hi Ralden,

This is all so great! Thank you very much, especially for testing the form out on your end. We will keep this information on hand for the event that the error occurs again. In addition, we discovered why duplicate emails were sending. It was simply because we listed {admin_email} and the actual admin email after placing a comma in the WPForms notification settings. After removing the email fully typed out, one notification is all that arrives.

Thanks again for your help!

Update: I was able to get SMTP up and running using Google/Gmail, and the test feature worked! I also tested the contact form twice at the URL provided above and it went through — though it sent duplicate emails both times. Not sure how to fix this.

I will add the Contact Form to the homepage now. After testing about 6 times, I haven’t received a submission error. Waiting to see if issue arises again. Is it possible that adding SMTP has resolved the problem?

Hi Ralden,

Thank you so much for your help! I will check out the links you sent and see if I can troubleshoot. Also, here is the link to the Contact page where the form still exists: https://jazzysoftplay.com/contact-us/

I will follow up here with results of attempting to troubleshoot, but please let me know if the link above helps in anyway.

You are awesome! Yes, the problem has been fixed! Thank you so much!

Awesome! Thank you so much for your attentiveness and hard work!

Ok, sounds good! I’ll be on the look out for your solution. Thanks so much!