Design2code

Hi Pepe @anastas10s

Your solution was correct, I was able to connect after I disabled my caching plugin as well as the 301 redirect plugin.

Thank you so much for your assistance, it really is much appreciated.

Hi @babylon1999

I have attempted your fix but with no success.
The same still keeps happening with the -1 screen that displays afterwards.

not sure on what else I can try right now..

Thank you.

Hi @babylon1999

I am running the latest version of the plugin.
Please see below “Copy for support” data.

### WordPress Environment ###

WordPress address (URL): https://onlinecornerstore.co.za
Site address (URL): https://onlinecornerstore.co.za
WC Version: 7.1.0
REST API Version: ? 7.1.0
WC Blocks Version: ? 8.7.5
Action Scheduler Version: ? 3.5.2
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_ZA
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.25
PHP Post Max Size: 32 MB
PHP Time Limit: 90
PHP Max Input Vars: 3500
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.4.26-MariaDB-1:10.4.26+maria~deb10
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.1.0
WC Database Prefix: ocs_wpdb_
Total Database Size: 47.20MB
Database Data Size: 37.37MB
Database Index Size: 9.83MB
ocs_wpdb_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ocs_wpdb_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
ocs_wpdb_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ocs_wpdb_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_actionscheduler_actions: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
ocs_wpdb_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_actionscheduler_logs: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
ocs_wpdb_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
ocs_wpdb_db7_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
ocs_wpdb_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
ocs_wpdb_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
ocs_wpdb_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ocs_wpdb_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_options: Data: 7.25MB + Index: 0.27MB + Engine InnoDB
ocs_wpdb_postmeta: Data: 1.52MB + Index: 0.78MB + Engine InnoDB
ocs_wpdb_posts: Data: 1.52MB + Index: 0.13MB + Engine InnoDB
ocs_wpdb_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_revslider_sliders: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_revslider_slides: Data: 0.33MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_sfa_abandoned_carts: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_usermeta: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
ocs_wpdb_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ocs_wpdb_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ocs_wpdb_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ocs_wpdb_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ocs_wpdb_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ocs_wpdb_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_wffilemods: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_wfhits: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
ocs_wpdb_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ocs_wpdb_wfknownfilelist: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ocs_wpdb_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ocs_wpdb_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
ocs_wpdb_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_yoast_indexable: Data: 0.36MB + Index: 0.16MB + Engine InnoDB
ocs_wpdb_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ocs_wpdb_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_zbscrm_api_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_zbs_admlog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_zbs_aka: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ocs_wpdb_zbs_companies: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ocs_wpdb_zbs_contacts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_zbs_customfields: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_zbs_dbmigration_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_zbs_dbmigration_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ocs_wpdb_zbs_events: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ocs_wpdb_zbs_event_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_zbs_externalsources: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ocs_wpdb_zbs_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_zbs_invoices: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
ocs_wpdb_zbs_lineitems: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_zbs_logs: Data: 8.52MB + Index: 3.03MB + Engine InnoDB
ocs_wpdb_zbs_meta: Data: 3.52MB + Index: 1.52MB + Engine InnoDB
ocs_wpdb_zbs_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_zbs_object_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_zbs_quotes: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
ocs_wpdb_zbs_quotes_templates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_zbs_security_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_zbs_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_zbs_segments_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_zbs_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_zbs_sys_cronmanagerlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_zbs_sys_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_zbs_sys_email_hist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ocs_wpdb_zbs_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_zbs_tags_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ocs_wpdb_zbs_tax_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ocs_wpdb_zbs_transactions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB

### Post Type Counts ###

attachment: 288
custom_css: 1
elementor_library: 2
jb_store_css: 9
mas_static_content: 4
nav_menu_item: 50
page: 17
post: 6
product: 91
product_variation: 2
revision: 21
shop_coupon: 8
shop_order: 42
static_block: 2
wp_global_styles: 1
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

Template Library and Redux Framework: by Extendify – 4.3.20
Advanced Custom Fields: by WP Engine – 6.0.5
Advanced Database Cleaner: by Younes JFR. – 3.1.1
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.3.5
Contact Form 7: by Takayuki Miyoshi – 5.6.4
Contact Form CFDB7: by Arshid – 1.2.6.5
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.5.2

Electro Extensions: by MadrasThemes – 3.3.0
Elementor: by Elementor.com – 3.8.1
Envato Market: by Envato – 2.0.7
301 Redirects: by WebFactory Ltd – 2.72
Facebook for WooCommerce: by Facebook – 3.0.5
Google Listings and Ads: by WooCommerce – 2.3.1
Site Kit by Google: by Google – 1.88.0
Jetpack Boost: by Automattic - Jetpack Site Speed team – 1.5.4
Jetpack: by Automattic – 11.5.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
Mailchimp for WooCommerce: by Mailchimp – 2.7.6
MAS Static Content: by MadrasThemes – 1.0.4
MAS Brands for WooCommerce: by MadrasThemes – 1.0.6
Really Simple SSL: by Really Simple Plugins – 6.0.11
Slider Revolution: by ThemePunch – 6.5.25
W3 Total Cache: by BoldGrid – 2.2.7
Abandoned Cart Reports For WooCommerce: by Small Fish Analytics – 2.6.4
WooCommerce PayFast Gateway: by WooCommerce – 1.4.25
WooCommerce: by Automattic – 7.1.0
Yoast SEO: by Team Yoast – 19.11
3CX Live Chat: by 3CX – 10.0.5
YITH WooCommerce Wishlist: by YITH – 3.15.0
Jetpack CRM: by Automattic - Jetpack CRM team – 5.4.4

### Inactive Plugins (5) ###

One Click Demo Import: by OCDI – 3.1.2
PDF Catalog Woocommerce: by Gravity Master – 1.0
The Courier Guy Shipping for WooCommerce: by The Courier Guy – 5.0.8
Wordfence Security: by Wordfence – 7.8.0
YITH WooCommerce Compare: by YITH – 2.20.1

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #8 - /shop/
Basket: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: #167 - /terms-and-conditions/

### Theme ###

Name: Electro Child
Version: 3.3.0
Author URL: https://madrasthemes.com/
Child Theme: ?
Parent Theme Name: Electro
Parent Theme Version: 3.3.0
Parent Theme Author URL: https://madrasthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: electro/woocommerce/archive-product.php
electro-child/woocommerce/content-single-product.php
electro/woocommerce/global/quantity-input.php
electro-child/woocommerce/single-product.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-12-02 14:42:35 +02:00
Options: ?
Notes: 51
Onboarding: completed

### Action Scheduler ###

Complete: 579
Oldest: 2022-11-01 17:15:58 +0200
Newest: 2022-12-02 10:48:52 +0200

Failed: 7
Oldest: 2022-11-02 13:18:30 +0200
Newest: 2022-12-02 10:50:01 +0200

Pending: 3
Oldest: 2022-12-02 20:09:55 +0200
Newest: 2022-12-03 05:00:00 +0200

### Status report information ###

Generated at: 2022-12-02 15:00:42 +02:00

Hi @anastas10s

Thank you so much for the response. please see the screenshots of the problem

this first one is the page that I click on “That’s my site.”
https://snipboard.io/MWwNT4.jpg

This one is the page that displays afterwards.
https://snipboard.io/dCYlsj.jpg

I have tried deleting the connection and other recommended fixes but with no luck so far.

@gabrielberzescu , No problem man, I needed it fixed.

@gabrielberzescu Thank you for you and your teams assistance. While you were quite adamant that the issue was with email clients I was not convinced so I went through some of the code and found the issue.
On line 225 of front-end/recover.php you retrieve the users “user_nicename” to pass into the url as the query var loginName, then on line 353 of the same file you fetch that username and sanitize it, then you use it to match to the user on line 355.
The issue is that you match the user in the table by “user_login” and not “user_nicename” which is the actual value you fetched to add to the url.
Because “user_nicename” and “user_login” is not the same thing, in some instances no match is found and the user is then left with the error “Error! Invalid Key”.
I updated line 355 to match using “user_nicename” and not “user_login”, the form now appears for all users.
Again, thank you for everything and hope this helps…
Design2Code.

Support ticket submitted…
It is not the Email client as I tried web access as well. Also tried with Gmail… same issue.

Hi, I’m also experiencing this problem. I then tried installing your plugin on a clean website with no other plugins and still the problem persists (@gabrielberzescu this is something you could have also done on your end without asking us to try). When using an email address the @ sign is removed from the recovery url and the dots (.) are replaced with dashes (-). If I replace the characters with what supposed to be in there then the plugin allows me to see the Password and Repeat Password fields.

Hi rksmartus

Keesiemeijer is correct, I think i’ll just add to that with an example to return the shortcode.

<?php 
$display = '';
$display .= 'information you wish to return, this can also be form fields and so on';
$display .= 'another line with more information like a header <h2>Title</h2>';
return $display;
?>

Hope this helps

• This reply was modified 7 years ago by Design2code.

Hi Farag3
Firstly you will need to list the plugins you have installed on the site so we can help with which files to edit. From what i can tell your using a cache plugin which could cause issues when editing the original theme files.
in order to get rid of the space, for the contact page hide the page title

.entry-title, .entry-title a, .page-title {display:none}
That should get rid of some of the spacing.
Then there is another plugin or part of the theme that appears to be adding more space, something creating wpzlb-layout class. If this plugin has settings page you can maybe remove spacing in there.

Hope this helps..
Design2code

Ok so from what i can tell, once logged in the user is not picking up as being logged in. thus the is_user_logged_in function is not returning as true even when i’m logged in.
Even if i print_r($current_user); the array comes back with empty entries.

Ok i updated wordpress to the latest version but still the same error when trying to download file.

Going to try update the wordpress install to the latest version and will advise.. should have actually been my first resort.. lol

Hi laamashdotcom

What plugin did you delete?
Also if the problem is with single posts then the display also uses the file content-single.php, the problem might be in the, perhaps the deleting of plugin has nothing to do with the issue.

Hope this helps..

I would say its a problem with the theme you have selected.
Using an FTP program login to the hosting account and rename or delete the theme colorway.
You should then be able to log into the WP dashboard.

Hope this helps.