designelixirllc

I appreciate you following up! I did finally solve the problem, it was Cloudflare all along (as suggested) but instead of just whitelisting the IP addresses, I also had to create “IP Access Rules” on top of filtering them from our firewall.

Thanks for your help!

Hi @anastas10s, sorry for the delay and thanks for your help troubleshooting.

I tried removing the Authentication key, and when saving the settings my site gets an error, “Settings save failed”.
I’ve disabled security plugins and caching plugins multiple times, with no improved results.
I tried whitelisting “ship12.shipstation.com” domain on both our security plugin, and Cloudflare. Interestingly enough, Cloudflare doesn’t seem to be picking up any connections to our domain when I try to re-establish the store connection. I’ve seen on some other help posts for this issue that there are ShipStation IP addresses (formatted like this: 00.000.000) that should be whitelisted. Should I be whitelisting those versus the ship12.shipstation.com, and where can I find them if so? It seems like they could be different depending on the account.

Another issue I’m seeing is on the ShipStation side – when I try to refresh the orders, it returns this:

When I look at the Shipstation XML date feed of the live site versus the staging site (which has no problems connecting to the plugin) the data isn’t formatted, instead its a long string. I saw the ShipStation plugin requires DOMDocument to be enabled, could this be the cause of the malformed data, and the potential connection issue? It doesn’t seem to align with a 403 error code, but seems off.

Thanks, let me know what you think