designistheway

Good tip! That’s what the people behind the plugin did with me. I’d say look for code that has weird repeating syntax in brackets. If there’s a file or folder that was just created at the time of the hack, then it’s probably safe to delete it but double-checking can’t help.

@filemanagersupport like I said, I was not informed of any information that I needed before the call. All I was asked was my time zone and given some google meet link. Your team hung up on me during my call so of course I’m going to be frustrated. Between the audio quality of the call, your team speaking 100 words per minute in technical jargon no regular person will understand, and your agent yelling at me saying that I’M the one wasting their time and I wasn’t important because I was using a free plugin, I don’t think you did the best work.

Your team had me wander aimlessly in the inmotion hosting panel. They had no idea where I was supposed to go.

@filemanagersupport why wasn’t I informed that I needed this information before the call? Again, it took a full week to get back to me, and I received zero information about the call other than that google meet link. Your team hung up on me once during that call so of course I was upset. Not to mention the audio quality of the call where I could barely understand what they were saying.

Took me about a week for them to actually call me via google meet and it was a train wreck. Their staff is extremely unprofessional.

Update: I was able to get a google meet call with them and it was some of the worst technical support I had ever received. First off, the audio quality was bad. The two agents I spoke to were speaking way too fast, in all this technical jargon no regular person is going to comprehend. Second, they kept repeating the same information to me like I was a child. The steps and solutions they kept suggesting didn’t work yet insisted on repeating them. Third, the guy I spoke with had the nerve to yell at me for pointing out the backwards logic of scheduling a call with me the same time his supervisor or whoever who knows cpanel was in another call.
Do NOT use this plugin under any circumstances. I don’t know how the other reviews that said this was the best support they had received are able to write that with a straight face. I’m just going to assume it was file manager themselves giving positive reviews to offset the hundreds of thousands of people who were compromised by their faulty plugin.

@filemanagersupport you’re absolutely lying because that is the exact same email Anjali sent me on four days ago on Oct 1 at 6:53am EST. I responded to it 2 hours later at 8am and didn’t get a response back. The email request is #4936.

@filemanagersupport I sent a ticket and replied to your question about my time zone. I never got a response.

Well, here’s the funny part!! I had to create those sites because they were gonna go public soon and we needed a way to keep track of people who wanted to apply for jobs. I hadn’t enabled autoupdates. I think I just updated and then left em alone because I thought having an out of date plugin was a security risk. How ironic.